Hello! I am using Lenovo ideapad100 15ibd notebook included with Intel core i3-5005u processor and Intel 5500 graphics card with windows 10 OS. I tried to connect my laptop to a second monitor. I failed every time. My graphics control panel shows only built in/single display while connected to second monitor. I tried to detect second monitor in display settings but couldn't detect second monitor. I updated graphics driver software in device manager but I didn't get rid of it. Monitor, cable, HDMI port is quite okay. Projecting with projector is fine. Monitor and cable were checked with another laptop and works fine. How can I solve the issue?
Dear Amy C,
Thank you for your support. I tried to install the version you suggested through the process in the suggested link by you. The custom update was unsuccessful. Now, what can I do?