Thanks so much for answering. The problem is fixed, sort of. I reinstalled Windows 10. This was a brand new PC, that I built for my Grandson. Just had it running for a few days. First tried system restore, but that just messed everything up. So I had to do the re-install. And everything is working great after reinstall. I didn’t take a picture, but what it looked like as if the Intel arc controller had opened, but there was no info in the window, just black. My GPU is Sparkle intel ARC A580.
