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no arc control on latest driver

Bandit8623
New Contributor III
3,536 Views

latest drivers no arc control.

ddu drivers and reinstall.  no arc control.  previous driver fine

Bandit8623_0-1706481495465.png

 

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Bandit8623
New Contributor III
3,199 Views

@ACarmona_Intel @Esteban_Intel 

latest 5330 driver arc control installs again.

thx

View solution in original post

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Esteban_Intel
Moderator
3,492 Views

Hi @Bandit8623,

 

Can you please provide the log files from these locations:

 

C:\Users\<your_username_here>\AppData\Local\Intel\IGN\logs
C:\ProgramData\Intel\GFXInstaller\IntelGfx.log

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Bandit8623
New Contributor III
3,475 Views
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Esteban_Intel
Moderator
3,453 Views

@Bandit8623,

 

Thanks for the logs!

 

Can you also please let us know if you had the Intel® Driver & Support Assistant installed when you tried to install the driver?

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Bandit8623
New Contributor III
3,444 Views

@Esteban_Intel 

yes i do have the  driver assistant  installed. 

its been installed though for quite a few of the driver revisions,  cant remember when i added it its been so long 🙂

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ACarmona_Intel
Moderator
3,326 Views

Hello Bandit8623,


Thank you for posting in our Intel communities.

 

We understand that you are having issues with the latest driver, as it does not include the arc control.

In regards to that, kindly provide us with your Intel arc control logs so we may further investigate our issue.


How to Get Log Files for Intel® ArcTM Control Logs:

https://www.intel.com/content/www/us/en/support/articles/000095081/graphics.html


Thank you, and have a great day ahead!



Best regards,

Carmona A.

Intel Customer Support Technician


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ACarmona_Intel
Moderator
3,270 Views

Hello Bandit8623,


We are checking in with you if you already get the log files of the Arc control?

By the way, Please know that we would be happy to assist you if you have any questions.


Thank you, and have a great day!



Best regards,

Carmona A.

Intel Customer Support Technician


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Bandit8623
New Contributor III
3,267 Views

@ACarmona_Intel 

well i cant install arc with the driver.  so i wont have logs for that.   i had to manually install by extracting the installer.

 

 

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ACarmona_Intel
Moderator
3,244 Views

Hello Bandit8623,


Thank you so much for providing us with your arc control logs. We will use it to do further research on the issue that we have and post the response on this thread once it is available.


Have a fantastic day, and thank you very much for your patience and understanding!



Best regards,

Carmona A.

Intel Customer Support Technician


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Bandit8623
New Contributor III
3,200 Views

@ACarmona_Intel @Esteban_Intel 

latest 5330 driver arc control installs again.

thx

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Esteban_Intel
Moderator
3,159 Views

@Bandit8623 thanks for confirming the fix!

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Geogaddi
Beginner
1,520 Views

I have never been able to run Intel Arc Control, not even once on my new PC.

Have the Arc750 Limited Edition, have installed every update I've had it (11 months) and Arc Control just doesn't work at all.
Currently have the latest drivers installed...Screenshot 2024-08-03 100300.jpg

Checking TaskManager i can see multiple references to Arc control...

Screenshot 2024-08-03 101147.jpg

If I kill the task off, then re-open Arc Control, on occasion I will get this...
Screenshot 2024-08-03 095847.jpg
Everything is blank and nothing works.

I've used DDU several times, have reinstalled Win11 Pro from scratch twice in the last 9 months but nothing will work.
Only 1 monitor connected, on-board graphics fully disabled in BIOS
Screenshot 2024-08-03 101704.jpg

Is it because I'm using an Intel GPU on a AMD-based system?
Screenshot 2024-08-03 101913.jpg

I can provide logs if requested.

 

thanks

G

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