no arc control on latest driver

[Bandit8623]

latest drivers no arc control.

ddu drivers and reinstall.  no arc control.  previous driver fine

[Esteban_Intel]

Hi @Bandit8623,

Can you please provide the log files from these locations:

C:\Users\<your_username_here>\AppData\Local\Intel\IGN\logs
C:\ProgramData\Intel\GFXInstaller\IntelGfx.log

[Bandit8623]

no ign folder

looks like its a dotnet 7 bug

https://github.com/IGCIT/Intel-GPU-Community-Issue-Tracker-IGCIT/issues/691

[Esteban_Intel]

@Bandit8623,

Thanks for the logs!

Can you also please let us know if you had the Intel® Driver & Support Assistant installed when you tried to install the driver?

[Bandit8623]

@Esteban_Intel 

yes i do have the  driver assistant  installed. 

its been installed though for quite a few of the driver revisions,  cant remember when i added it its been so long 🙂

[ACarmona_Intel]

Hello Bandit8623,

Thank you for posting in our Intel communities.

We understand that you are having issues with the latest driver, as it does not include the arc control.

In regards to that, kindly provide us with your Intel arc control logs so we may further investigate our issue.

How to Get Log Files for Intel® ArcTM Control Logs:

https://www.intel.com/content/www/us/en/support/articles/000095081/graphics.html

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Bandit8623,

We are checking in with you if you already get the log files of the Arc control?

By the way, Please know that we would be happy to assist you if you have any questions.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

[Bandit8623]

@ACarmona_Intel 

well i cant install arc with the driver.  so i wont have logs for that.   i had to manually install by extracting the installer.

[ACarmona_Intel]

Hello Bandit8623,

Thank you so much for providing us with your arc control logs. We will use it to do further research on the issue that we have and post the response on this thread once it is available.

Have a fantastic day, and thank you very much for your patience and understanding!

Best regards,

Carmona A.

Intel Customer Support Technician

[Bandit8623 · Accepted solution]

@ACarmona_Intel @Esteban_Intel 

latest 5330 driver arc control installs again.

thx

[Esteban_Intel]

@Bandit8623 thanks for confirming the fix!

[Geogaddi]

I have never been able to run Intel Arc Control, not even once on my new PC.

Have the Arc750 Limited Edition, have installed every update I've had it (11 months) and Arc Control just doesn't work at all.
Currently have the latest drivers installed...

Checking TaskManager i can see multiple references to Arc control...

If I kill the task off, then re-open Arc Control, on occasion I will get this...

Everything is blank and nothing works.

I've used DDU several times, have reinstalled Win11 Pro from scratch twice in the last 9 months but nothing will work.
Only 1 monitor connected, on-board graphics fully disabled in BIOS

Is it because I'm using an Intel GPU on a AMD-based system?

I can provide logs if requested.

thanks

G

[Bandit8623]

@Geogaddi 

https://community.intel.com/t5/Graphics/IMPORTANT-Template-for-submitting-a-Graphics-bug/td-p/284523

latest bios?