Intel Arc 750 card issu

[Surajit007]

Hi Intel.
My name is Surajit Das ,I am a 3d animator,I am build a pc Intel i5 10th gen, Intel Arc 750 graphic card
I am faceing some issue like

1=Maya GPU rendering error
2=substance painter TDR issue,(software note opening)
3=iclone 7 GPU issue(pure graphic showing)

intel
Please do something please please

[Jean_Intel]

Hello Surajit007,

Thank you for posting back in the Intel Communities. We would be more than glad to help you with the issues you are experiencing with the Intel Arc 750 Graphic Card.

We see that you are having multiple issues with the Intel Arc 750 graphic card; however, we recommend opening a new thread per issue so we can continue assisting you. We recommend reporting one thread per issue to keep the threads organized. So we will continue to help you with the error message "substance painter TDR issue" when opening a substance 3d painter.

To better assist you, we would like to ask for the following:

• Is the issue present since day one?
• Was another graphics card in your system before the Intel Arc 750 Graphic Card?
• What is your graphics card model? Do you have a Limited Edition Card or a model from another graphics card manufacturer: MSI, Sparkle, GUNNIR, AsRock, Acer?
• We would like to check more details about your system. Provide us with a report using the Intel®️ System Support Utility (Intel®️ SSU):
  • Open the application and click "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View."
  • Click on the menu where it says: "Summary" to change it to "Detailed View."
  • To save your scan: click "Next"; then "Save."

Best regards

Jean O.

Intel Customer Support Technician

[Surajit007]

My first system(new)
I5 10th (without graphic)
Intel Arc 750
16 ram
500gb SSD sata
Gigabyte motherboard H510M H
Maya GPU rendering error
Iclone 7 graphic card problem
Substance printer TDR issue software note opening

 

 

[Jean_Intel]

Hello Surajit007,

As we mentioned before, we recommend reporting one issue per thread. We see that you are experiencing issues with multiple applications, Maya Software, iClone, and Substance printer. We will continue to assist you with the Substance printer problem on this thread, and we invite you to submit individual questions for the other two applications so we can assist you further.

We also would like to request you one more time a system report using the Intel®️ System Support Utility (Intel®️ SSU). This would help us have more details about your hardware configuration, as well as some software details such as the Operating System, BIOS, and Driver versions.

Finally, we want to confirm the exact model of your Intel Arc 750. Do you have a Limited Edition Card, or is it a model from another Intel Arc Graphics manufacturer: MSI, Sparkle, AsRock, GUNNIR, or Acer?

Best regards

Jean O.

Intel Customer Support Technician

[Surajit007]

This is the information

# SSU Scan Information
Scan Info:
Version:"3.0.0.2"
Date:"12-14-2023"
Time:"00:00:15.3186405"

# Scanned Hardware
Computer:
BaseBoard Manufacturer:"Gigabyte Technology Co., Ltd."
BIOS Mode:"UEFI"
BIOS Version/Date:"American Megatrends International, LLC. FC , 03/25/2022"
CD or DVD:"Not Available"
Embedded Controller Version:"255.255"
Platform Role:"Desktop"
Processor:"Intel(R) Core(TM) i5-10400F CPU @ 2.90GHz , GenuineIntel"
Secure Boot State:"Off"
SMBIOS Version:"3.3"
Sound Card:"Realtek High Definition Audio"
System Manufacturer:"Gigabyte Technology Co., Ltd."
System Model:"H510M H"
System SKU:"Default string"
System Type:"x64-based PC"
- "Display"
Intel ® Graphics Driver Version:"Not Available"
- "Intel(R) Arc(TM) A750 Graphics"
Adapter Compatibility:"Intel Corporation"
Adapter DAC Type:"Internal"
Adapter RAM:"1.00 GB"
Availability:"Running or Full Power"
Bits Per Pixel:"32"
- "Caption":"Intel(R) Arc(TM) A750 Graphics"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Arc+A750+Graphics"
CoInstallers:"oem24.inf,iDG2_Client_FWU_w10_DS,Internal,Intel(R) Arc(TM) A750 Graphics Family"
Color Table Entries:"4294967296"
Dedicated Video Memory:"Not Available"
Driver:"igdkmdnd64.sys"
Driver Date:"11-07-2023 05:30 AM"
Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_3c4b0f9f7b8d6d5a\igdkmdnd64.sys"
Driver Provider:"Intel Corporation"
Driver Version:"31.0.101.4953"
INF:"oem24.inf"
INF Section:"iDG2_Client_FWU_w10_DS"
Install Date:"Not Available"
Installed Drivers:"C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_3c4b0f9f7b8d6d5a\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_3c4b0f9f7b8d6d5a\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_3c4b0f9f7b8d6d5a\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_3c4b0f9f7b8d6d5a\igd12umd64.dll"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"Not Available"
Location:"PCI bus 3, device 0, function 0"
Manufacturer:"Intel Corporation"
Microsoft DirectX* Version:"DirectX 12"
Monochrome:"No"
Number of Colors:"4294967296"
Number of Video Pages:"Not Available"
PNP Device ID:"PCI\VEN_8086&DEV_56A1&SUBSYS_10218086&REV_08\6&11C2DCE&0&00080008"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Refresh Rate - Current:"60 Hz"
Refresh Rate - Maximum:"100 Hz"
Refresh Rate - Minimum:"50 Hz"
Resolution:"1920 X 1080"
Scan Mode:"Noninterlaced"
Service Name:"igfxnd"
Status:"OK"
Video Architecture:"VGA"
Video Memory:"Unknown"
Video Processor:"Intel(R) Arc(TM) A750 Graphics Family"
- "Memory"
Physical Memory (Available):"10.26 GB"
Physical Memory (Installed):"16 GB"
Physical Memory (Total):"15.87 GB"
- "BANK 0"
Capacity:"8 GB"
Channel:"Controller0-ChannelA"
Configured Clock Speed:"2666 MHz"
Configured Voltage:"1200 millivolts"
Data Width:"64 bits"
Form Factor:"DIMM"
Interleave Position:"First position"
Manufacturer:"A-DATA Technology"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"DDR4 3200"
Serial Number:"254D0000"
Status:"Not Available"
Type:"Synchronous"
- "BANK 1"
Capacity:"8 GB"
Channel:"Controller0-ChannelB"
Configured Clock Speed:"2666 MHz"
Configured Voltage:"1200 millivolts"
Data Width:"64 bits"
Form Factor:"DIMM"
Interleave Position:"Second position"
Manufacturer:"A-DATA Technology"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"DDR4 3200"
Serial Number:"464E0000"
Status:"Not Available"
Type:"Synchronous"
- "Motherboard"
Availability:"Running or Full Power"
BIOS:"FC, ALASKA - 1072009"
Caption:"Motherboard"
Chipset:"Not Available"
Date:"03-25-2022 05:30 AM"
Install Date:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Manufacturer:"Gigabyte Technology Co., Ltd."
Model:"Not Available"
Part Number:"Not Available"
PNP Device ID:"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Product:"H510M H"
Serial Number:"Default string"
Status:"OK"
Version:"x.x"
- "Networking"
Intel ® Network Connections Install Options:"Not Available"
Intel ® Network Connections Version:"Not Available"
Intel ® PROSet/Wireless Software Version:"Not Available"
- "Realtek PCIe GbE Family Controller"
Availability:"Running or Full Power"
Caption:"Realtek PCIe GbE Family Controller"
CoInstallers:"Not Available"
Default IP Gateway:"10.11.207.129"
DHCP Enabled:"No"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"rtcx21x64.sys"
Driver Date:"01-02-2021 12:00 AM"
Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\rtcx21x64.inf_amd64_516e5c9b75c49dc2\rtcx21x64.sys"
Driver Provider:"Microsoft"
Driver Version:"1.0.0.14"
Index:"0001"
INF:"rtcx21x64.inf"
INF Section:"RTL8168H.ndi.NT"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"10.11.207.203"
IP Subnet:"255.255.255.128"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"12-14-2023 06:51 PM"
Location:"PCI bus 6, device 0, function 0"
MAC Address:"74:56:3C:30:76:5D"
Manufacturer:"Realtek"
Net Connection ID:"Ethernet"
NetCfgInstanceId:"{C387E672-04A2-485C-9B0E-3A347179F998}"
PNP Device ID:"PCI\VEN_10EC&DEV_8168&SUBSYS_E0001458&REV_15\01000000684CE00000"
Port:"Not Available"
Power Management (Low Power):"Active: Yes, Enable: Yes"
Power Management (Wake On LAN):"Active: Yes, Enable: Yes"
Power Management (Wake on Magic Packet):"Active: Yes, EnableWakeOnMagicPacketOnly: No"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Realtek PCIe GbE Family Controller"
Service Name:"rtcx21"
Status:"Enabled"
Type:"Ethernet 802.3"
- "Service Bindings"
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
QoS Packet Scheduler:
- "Settings"
*FlowControl:Flow Control:"Rx & Tx Enabled (3)"
*InterruptModeration:Interrupt Moderation:"Enabled (1)"
*IPChecksumOffloadIPv4:IPv4 Checksum Offload:"Rx & Tx Enabled (3)"
*JumboPacket:Jumbo Frame:"Disabled (1514)"
*LsoV2IPv4:Large Send Offload v2 (IPv4):"Enabled (1)"
*LsoV2IPv6:Large Send Offload v2 (IPv6):"Enabled (1)"
*PMARPOffload:ARP Offload:"Enabled (1)"
*PMNSOffload:NS Offload:"Enabled (1)"
*PriorityVlanTag:Priority & VLAN:"Priority & VLAN Enabled (3)"
*ReceiveBuffers:Receive Buffers:"512 (512)"
*RscIPv4:Recv Segment Coalescing (IPv4):"Disabled (0)"
*RscIPv6:Recv Segment Coalescing (IPv6):"Disabled (0)"
*SpeedDuplex:Speed & Duplex:"Auto Negotiation (0)"
*TCPChecksumOffloadIPv4:TCP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*TCPChecksumOffloadIPv6:TCP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
*TransmitBuffers:Transmit Buffers:"128 (128)"
*UDPChecksumOffloadIPv4:UDP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"
*UDPChecksumOffloadIPv6:UDP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"
*WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)"
*WakeOnPattern:Wake on pattern match:"Enabled (1)"
RegVlanid:VLAN ID:"0 (0)"
S5WakeOnLan:Shutdown Wake-On-Lan:"Enabled (1)"
WolShutdownLinkSpeed:WOL & Shutdown Link Speed:"10 Mbps First (0)"
- "Operating System"
.Net Framework Version:"4.0,4.8"
Boot Device:"\Device\HarddiskVolume4"
Internet Browser:"Google Chrome,120.0, Internet Explorer,11.1, Microsoft Edge,120.0"
Locale:"United States"
OS Manufacturer:"Microsoft Corporation"
OS Name:"Microsoft Windows 11 Pro"
Other OS Description:"Not Available"
Page File:"C:\pagefile.sys"
Page File Space:"2.88 GB"
Physical Memory (Available):"10.27 GB"
Physical Memory (Installed):"16 GB"
Physical Memory (Total):"15.87 GB"
System Directory:"C:\WINDOWS\system32"
Version:"10.0.22631 Build 22631"
Virtual Memory (Available):"10.18 GB"
Virtual Memory (Total):"18.75 GB"
Windows Directory:"C:\WINDOWS"
- "Installed Updates"
KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"
KB5027397:"Update [10/1/2023]"
KB5032007:"Update [12/13/2023]"
KB5032393:"Update [12/13/2023]"
KB5033055:"Update [12/13/2023]"
KB5033375:"Security Update [12/13/2023]"
Microsoft ASP.NET Core 7.0.7 - Shared Framework (x64):".NET [13-12-2023]"
- "Processor"
- "Intel(R) Core(TM) i5-10400F CPU @ 2.90GHz"
Architecture:"x64"
ATPO:"Not Available"
Availability:"Running or Full Power"
Caption:"Intel64 Family 6 Model 165 Stepping 3"
- "Chipset Name":"Intel(R) Core(TM) i5-10400F CPU @ 2.90GHz"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Core+i5+10400F+CPU+"
CPU Speed:"2.90 GHz"
Current Voltage:"8. volts"
Driver:"Not Available"
Driver Date:"04-21-2009 12:00 AM"
Driver Path:"C:\WINDOWS\system32\drivers\intelppm.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.22621.2506"
Ext. Family:"Not Available"
Family:"Not Available"
FPO:"Not Available"
INF:"cpu.inf"
INF Section:"IntelPPM_Inst.NT"
Install Date:"Not Available"
Last Error Code:"Not Available"
Level 1 Cache:"6 x 384 KB"
Level 2 Cache:"6 x 1536 KB"
Level 3 Cache:"12 MB"
Load:"Not Available%"
Manufacturer:"GenuineIntel"
Model:"165"
Name:"Intel(R) Core(TM) i5-10400F CPU @ 2.90GHz"
Number of Cores:"6"
Number of Cores Enabled:"6"
Number of Logical Processors:"12"
Part Number:"To Be Filled By O.E.M."
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Processor ID:"BFEBFBFF000A0653"
Revision:"Not Available"
Serial Number:"To Be Filled By O.E.M."
Service Name:"intelppm"
Status:"OK"
Stepping:"3"
Version:"Not Available"
- "Storage"
- "CT500BX500SSD1"
Capablities:"Random Access, Supports Writing, SMART Notification"
Caption:"CT500BX500SSD1"
Cylinder - Total:"60801"
Description:"Disk drive"
Driver:"Not Available"
Driver Date:"06-21-2006 12:00 AM"
Driver Version:"10.0.22621.2506"
Error Code:"Device is working properly"
Firmware Revision:"M6CR061"
Heads - Total:"255"
Index:"1"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"IDE"
Manufacturer:"(Standard disk drives)"
Model:"CT500BX500SSD1"
Name:"\\.\PHYSICALDRIVE1"
Partitions:"3"
Physical Sector Size:"512"
PNP Device ID:"SCSI\DISK&VEN_&PROD_CT500BX500SSD1\4&5D48514&0&030000"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
Sectors - Per Track:"63"
Sectors - Total:"976768065"
Serial Number:"2320E6D72FE3"
Size:"465.76 GB"
Size – Available:"340.06 GB"
SMART Attributes:"Self-Test: 10 minutes, OK, Short Self-Test: 2 minutes, OK"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"15504255"
- "C:"
Availability:"Not Available"
Caption:"C:"
Compression Method:"Not Compressed"
Description:"Local Fixed Disk"
File System:"NTFS"
Name:"Not Available"
Serial Number:"F89975DB"
Size:"464.87 GB"
Size – Available:"340.06 GB"
Status:"Not Available"
Volume Dirty:"No"
- "SMART"
0x01 Raw Read Error Rate:0:"51"
0x05 Reallocated Sector Count:0:"140"
0x09 Power-On Hours:403:"0"
0x0C Power Cycle Count:300:"0"
0xAB Program Fail Count:0:"0"
0xAC Erase Fail Count:0:"0"
0xAD Wear Leveling Count:17:"0"
0xAE Power-off Retract Count:21:"0"
0xB4 Unused Reserved Block Count Total:41:"0"
0xB7 SATA Downshift Count:0:"0"
0xB8 End-to-End Error Detection Count:0:"97"
0xBB Uncorrectable Error Count:0:"0"
0xC2 Internal Device Temperature:28° C:"0"
0xC4 Reallocation Count:0:"0"
0xC5 Current Pending Errors Count:0:"0"
0xC6 Uncorrectable Sector Count:0:"0"
0xC7 CRC Error Count:0:"0"
0xCA Data Address Mark Errors:1:"0"
0xCE Flying Height:0:"0"
0xD2 Vibration During Write:0:"0"
0xF9 Total NAND Writes:0:"0"
0xFB Minimum Spares Remaining:1834188213:"0"
0xFC Newly Added Bad Flash Block:1:"0"
- "WD7500A"
Capablities:"Random Access, Supports Writing, SMART Notification"
Caption:"WD7500A"
Cylinder - Total:"91201"
Description:"Disk drive"
Driver:"Not Available"
Driver Date:"06-21-2006 12:00 AM"
Driver Version:"10.0.22621.2506"
Error Code:"Device is working properly"
Firmware Revision:"01.01R.3"
Heads - Total:"255"
Index:"0"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"IDE"
Manufacturer:"(Standard disk drives)"
Model:"WD7500A"
Name:"\\.\PHYSICALDRIVE0"
Partitions:"2"
Physical Sector Size:"512"
PNP Device ID:"SCSI\DISK&VEN_&PROD_WD7500A\4&5D48514&0&010000"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
Sectors - Per Track:"63"
Sectors - Total:"1465144065"
Serial Number:"WDC-ROM SN# XYZ----"
Size:"698.64 GB"
Size – Available:"458.63 GB"
SMART Attributes:"Self-Test: 139 minutes, OK, Short Self-Test: 2 minutes, OK"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"23256255"
- "E:"
Availability:"Not Available"
Caption:"E:"
Compression Method:"Not Compressed"
Description:"Local Fixed Disk"
File System:"NTFS"
Name:"New Volume"
Serial Number:"7CB6F6E2"
Size:"349.31 GB"
Size – Available:"308.68 GB"
Status:"Not Available"
Volume Dirty:"No"
- "F:"
Availability:"Not Available"
Caption:"F:"
Compression Method:"Not Compressed"
Description:"Local Fixed Disk"
File System:"NTFS"
Name:"New Volume"
Serial Number:"C8BAACE8"
Size:"349.31 GB"
Size – Available:"149.95 GB"
Status:"Not Available"
Volume Dirty:"No"
- "SMART"
0x01 Raw Read Error Rate:0:"51"
0x03 Spin Up Time:1925:"21"
0x04 Start/Stop Count:996:"0"
0x05 Reallocated Sector Count:0:"140"
0x07 Seek Error Rate:0:"0"
0x09 Power-On Hours:815:"0"
0x0A Spin Retry Count:0:"0"
0x0B Calibration Retry Count:0:"0"
0x0C Power Cycle Count:471:"0"
0xB7 SATA Downshift Count:0:"0"
0xB8 End-to-End Error Detection Count:0:"97"
0xBB Uncorrectable Error Count:0:"0"
0xBC Reported Command Timeouts:0:"0"
0xBE Temperature - Current:27° C:"0"
0xBE Temperature - Highest:Not Available:"0"
0xBE Temperature - Lowest:Not Available:"0"
0xC0 Unsafe Shutdown Count:19:"0"
0xC1 Load/Unload Cycle Count:5465:"0"
0xC2 Internal Device Temperature:27° C:"0"
0xC3 Hardware ECC Recovered:0:"0"
0xC4 Reallocation Count:0:"0"
0xC5 Current Pending Errors Count:0:"0"
0xC6 Uncorrectable Sector Count:0:"0"
0xC7 CRC Error Count:0:"0"
0xC8 Write Error Rate:0:"0"
0xF0 Head Flying Hours:572:"0"
0xF1 Total LBAs Written:2256444553:"0"
0xF2 Total LBAs Read:2474809949:"0"
...#SSU#...

[Surajit007]

Driver

[Surajit007]

intel Arc 750 Limited editiom

[Jean_Intel]

Hello Surajit007,

Thank you for the information you provided. We see that your driver version is 31.0.101.4953. so we would like to let you know that there is a new driver 31.0.101.5081/31.0.101.5122. Based on this, we recommend you run the Display Driver Uninstaller (DDU) software to make sure all the previous residues are eliminated. and then, update your graphics driver to the latest version available. Let us know if the "substance painter TDR issue" error message remains.

Best regards

Jean O.

Intel Customer Support Technician

[Surajit007]

same problem in 

[Surajit007]

same problem

[Surajit007]

[Jean_Intel]

Hello Surajit007,

We see that the issue remains after testing the new driver version. We would like to further research this matter internally; however, before we proceed to do so, we want to ask for a video showing the issue and the step-by-step to reproduce the issue, as this will help us have a better understanding of your issue and will benefit us in case we need to try to reproduce the issue internally.

Best regards

Jean O.

Intel Customer Support Technician

[Surajit007]

how to post video

[Surajit007]

video

https://youtu.be/-IEa-j-xCQI

[Jean_Intel]

Hello Surajit007,

Thank you for sharing the YouTube link for the video; unfortunately, the video is no longer available. To post a video in the community, you can drag and drop or browse the video file so you can attach it to your next response. Note that not all the file formats are supported, and the maximum size is 71 MB. Nevertheless, we can contact you privately at your account-associated email address, so you can share the video by attaching it to the email.

Best regards

Jean O.

Intel Customer Support Technician

[Surajit007]

https://youtu.be/-IEa-j-xCQI

youer website show me

you do not have permission to upload video

[Jean_Intel]

Hello Surajit007,

We see that you received an error message when uploading the video; every user should be able to upload the video, but we apologize for the inconvenience. However, we thank you for your efforts in posting the video to the YouTube website. We will proceed to research this matter internally, and we will be posting back as soon as we have more details.

Best regards

Jean O.

Intel Customer Support Technician

[Surajit007]

Hi intel

any solution for maya GPU randering error.

pls do something ,my 3d class total stop for this problem

i am a student

[Jean_Intel]

Hello Surajit007,

We see that you have more information about the Maya GPU rendering error, as it is affecting your classes. As we mentioned before, we are currently assisting you with Adobe Substance 3D Painter. For the Maya rendering issues, we recommend you open another thread for further assistance on this matter, as we recommend reporting one thread per issue. 

We continue to investigate the problem with the problem with Adobe Substance 3D Painter. We will post back as soon as we have more details.

Best regards

Jean O.

Intel Customer Support Technician

[Surajit007]

any solution was found for TDR issu

[Jean_Intel]

Hello Surajit007,

We continue to look into the Adobe Substance 3D Painter issue. We are currently trying to replicate the problem internally, to check to gather more details about the issue, and we are trying to replicate the error message related to the TDR. We´ll be posting once we have more information.

Best regards

Jean O.

Intel Customer Support Technician