Intel Arc App is lowering my brightness

[the_holek]

After I downloaded the Intel Arc App, it greatly lowered my laptop's brightness. But not by changing system settings. To restore any usable level of brightness I need to open the app and explicitly click into Color Section and just click wherever on the brightness slider (f.g. it may show 50% brightness, but only clicking again on it changes the brightness) or restoring default setting of that section. Ofc it is just a temporary solution, as the problem reappears after every screensave. I would like to find a permanent help.
Thanks in advance

Mike

[DhannielM_Intel]

Hi the_holek,

Thank you for posting in the community, to further investigate this situation allow me to ask you some question about this. Please answer the following questions below:

1. Can you share to me the exact model of your laptop?
2. Did you just install the Arc Control and not a graphics driver?
3. Before installing the Arc Controller does the issue about brightness happen?
4. Did you check the clean installation when you install the arc control?

This will help narrow down the best solution for this issue, as such I am looking forward hearing back from you.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[the_holek]

1) Asus Zenbook flip 13 UX363E

2) i installed Intel Arc and updated graphics driver from asus website

3) No, it did not.

4) I have not tried it yet

[DhannielM_Intel]

Hi the_holek,

I wanted to check if you have the chance to review the questions that I have posted. Let me know if at your earliest convenience so we can determine the next course of action to resolve this matter.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[the_holek]

I tried uninstalling Intel Arc and searching for any missing drivers in MyAsus, but nothing appeared to be missing. However a computer restart resulted in lowered brightness that cannot be lighten up by any windows or myasus functions.

[DhannielM_Intel]

Hi the_holek,

Have you tried controlling the brightness using the Arc Control Panel? Also, can you walk me through on how did you uninstall your graphics driver? Let me know this information.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[the_holek]

Yes, i tried contolling the brightness using the Arc Control Panel but I had to reset my settings each time I woke up, my screen was comeing back to the dark state, so I usually had to reset the brightness again. Currently I am using Intel® Graphics Command Center instead of Arc Center, but the error is so similar. The difference is just the app in which I need to reset (now it is "Restore original colors") .

I have also tried a clean installation without Arc, just drivers update, which has ended up not so well, I noticed much more errors, mostly regarding lags, even though it is not using all the power it has (from few up to 30% of usage of RAM, processor etc.). 
So I uninstalled all the software (like Intel Update Support Manager with all the components) including graphics drivers. And after a restart I updated it via MyAsus app. 

For know I feel like I am at the beginning. I still notice a lower brightness after a wake up from sleep mode.

What i have not mentioned but might be important is that brightness lowers itself after a few seconds from a wake up not immediately.

[DhannielM_Intel]

Hello the_holek,

Thanks for informing me about this, can you try doing these troubleshooting from this article about Laptop Display Automatically Changing Brightness of Screen. Then let me know what will be the outcome of doing this.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello the_holek,

Let me know if you have the chance to look at the information that I have provided on my previous reply. At your earliest convenience please provide the answer to me so we can further investigate and resolve the issue. 

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello the_holek,

Since I haven't heard back from you, I will be closing this thread. Though if you have other inquiries or further assistance, please submit a new post as this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician