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Several times a day, my monitor will go haywire. It'll flicker, turn black and then have a bunch of green dots and lines everywhere. Once I restart the computer, everything works fine for a while and then it does it again. I've tried all the display ports, and they all have the same issue. I have tried the HDMI connection, but that has no issue at all. I've cleaned out the display ports on the GPU and my monitor. The drivers are all updated. Could it just be a faulty GPU?
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Hi, Ablazah.
Thank you for posting in our Community. Screen tearing and flickering with your Intel Arc B570 GPU could be caused by various factors, such as hardware compatibility, driver issues, or even a potential GPU fault. I'm a bit confused about the issue you're experiencing, you mentioned that several times a day, the screen flickers turns black, and shows a bunch of green dots and lines. Does this happen during specific activities, like gaming, watching videos, or even when the computer is idle? If possible, please share a screenshot or video showing the issue.
You mentioned that all drivers are up to date. Could you confirm how you updated the graphics drivers? I mean, have you performed a clean installation using DDU (Display Driver Uninstaller) before reinstalling the latest drivers? I'd like to delve deeper and verify specifics like the graphics models, precise driver versions, and any system errors. Utilizing the Intel SSU tool will enable me to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue. For your privacy and security, I have already sent you an email to collect the SSU reports. Once I receive the logs, I can investigate further and provide better assistance.
Have a nice day!
Best regards,
Von M.
Intel Customer Support Technician
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Hello, Ablazah.
Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.
Best regards,
Von M.
Intel Customer Support Technician
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Hello, Ablazah.
I have not heard back from you, I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.
Best regards,
Von M.
Intel Customer Support Technician
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