Intel Arc B580 - Experiencing constant freezing/crashing while playing Genshin Impact

[mamidre]

Hi there,

I recently just bought the ASRock Intel Arc B580 Challenger card for my PC. However, I noticed some issues while playing Genshin Impact (unsure if other games are affected).

These are the issues that I have experienced in Genshin Impact on the Intel Arc B580:

1) After installing the game and running it, the graphics settings were set to Lowest settings by default.

2) After setting the graphics settings for the game to High, the game would start freezing and crashing every few minutes. The crashing occurs at random, but I have noticed that it mostly occurs when the game loads a new area after teleporting. Sometimes the game would freeze up but game sounds and keyboard/controller input will still be accepted.

4) I've also noticed some weird graphical glitches in the game such as blue squares and/or black blobs popping up on the map at random.

5) While streaming the game through OBS, the encoder complains that it is overloaded. This occurs after the game freezes up and shows the symptoms as described in (2).

There are some solutions that I have tried to no avail, such as:
- Setting the graphics settings in the game to Medium
- Reinstalling the B580 drivers (through the clean install option and also via DDU)
- Repairing the game files from the launcher
- Updating Windows 11 to the latest patch
- Updating my motherboard BIOS

If useful, below is the specs for my PC:
CPU: AMD Ryzen 5 3600
RAM: 16GB (3200MHz)
GPU: ASRock Challenger Intel Arc B580 (Resizeable BAR enabled)
OS: Windows 11 Pro 24H2 (26100.2605)
Driver version: 32.0.101.6256 (issue also occurs with 6253)

I have attached videos and photos describing my issue in case that is also useful for the bug report.

[spamoconnor]

I have a similar system (r5 3600, 16gb 3200ram, asrock challenger,) and have the same issue with street fighter 6. Did you manage to find a solution?