Intel Arc Control Won't Open

[ravi428]

Good day!

I have just purchased an A750. I have updated to the latest drivers 31.0.101.5534 with the help of DDU and followed all the threads I come across the web and still the Intel Arc Control won't open.

[AlfredoS_Intel]

Hi Ravi428,

Thank you for posting in Intel Communities.

We appreciate your purchasing our Intel ARC card. Not being able to open the accompanying control software is not a good first impression. Rest assured, we will work with you to find a solution to your concern.

1. Do you see any error message when you try to open the ARC control software? If yes, kindly provide a screenshot of the error message.

2. The software’s application logs will help us determine in what part of the loading process does the application fail. Please view the instructions listed on this article, How to Get Log Files for Intel® Arc™ Control Logs and attach the files on your reply.

3. It would really help us if we can get more information about your system. Please download and run our Intel® System Support Utility from this page. To run it, please press "Scan". After the scan is finished, click next and there will be a save button, giving you an option to save the logs to a text file, please do so and attach the file on your reply. You can refer to How to get the Intel® System Support Utility Logs on Windows* for instructions.

We will diligently wait for your response. 

[AlfredoS_Intel]

Hi Ravi428,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Ravi428, 

We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment. We know that this is important for you to get it resolved and it is also equally important for us to give you the right solution; as much as we would like to assist you, we need to close it to attend to other customers. 

We hope for your consideration and understanding on this one.

If you need any additional information, please submit a new question as this thread will no longer being monitored.

Thank you for contacting Intel® and have a great week!

Best Regards,

Alfred S

Intel Customer Support Technician