Graphics
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Intel Arc Control bug

Avi404
Novice
5,517 Views
The software is displayed in a cut form, I tried to reinstall, and even reset the computer, the problem was not solved, (sorry for the English)
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17 Replies
Andres_Intel
Employee
5,490 Views

Hello Avi404,

  

 

Thank you for posting on the Intel®️ communities. I am sorry to hear that you are having issues with your Intel® Arc™ Control, I will be happy to help you.  

 

To have a better understanding of the situation, please answer the following questions: 


 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician


Avi404
Novice
5,474 Views

Hi, thanks for your reply

The software version is 1.69.5033.3
And she didn't work before.
The system logs are attached

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Andres_Intel
Employee
5,451 Views

Hello Avi404, 

 

 

Thank you for your response, it has been very helpful.


Please follow the steps below and let me know the results:


  • I see you have a Beta version of Intel® Arc™ Control uninstall it following the steps below:
  1. Press the Windows key.
    1. Click on settings.
    2. Select Apps and then select Apps & Features.
    3. Search for Intel® Arc™ Control software.
    4. Click on it and select the option to uninstall.



  

Regards,  

 

Andres P. 

Intel Customer Support Technician


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Avi404
Novice
5,438 Views

I used the beta version because the stable version doesn't work, both versions are displayed in a cropped form without difference

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Andres_Intel
Employee
5,410 Views

Hello Avi404,

 


Thank you for your response, all the information provided has been really helpful.


I was doing a research and Intel is currently investigating this issue. We are working very hard to fix it. We recommend having the drivers and software version up to date.


Let me know if you have further questions.

  


Best regards, 


Andres P.  

Intel Customer Support Technician


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Andres_Intel
Employee
5,321 Views

Hello Avi404,

 


Were you able to check the previous post?

Let us know if you still need assistance.

 


Best regards,  


Andres P.  

Intel Customer Support Technician


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Andres_Intel
Employee
5,262 Views

Hello Avi404,

 

 

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

 

  

Best regards, 

 

Andres P.   

Intel Customer Support Technician 



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Andres_Intel
Employee
5,224 Views

Hello Avi404,

 


Before we close this thread, as mentioned before we are working on this issue, as soon we have more details we will let you know.

  


Regards,


Andres P.

Intel Customer Support Technician


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Andres_Intel
Employee
5,069 Views

Hello Avi404, 

 

 

Thank you for your time. 


We have been working on the investigation, the graphics driver 31.0.101.4575 which includes Arc Control 1.70.5084.2 has been published. Please complete the update, following the guidance on How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11, and test the fix.

  


Regards,  

 

Andres P. 

Intel Customer Support Technician 



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Avi404
Novice
5,043 Views

hi

Hi Thank you very much for trying to help, I have installed the version you mentioned, but despite all this the problem does not seem to be solved.

 

I have attached files that will help you understand the problem if you decide to continue solving itI have attached files that will help you understand the problem if you decide to continue solving itI have attached files that will help you understand the source of the problem.

 

In any case, I really appreciate the attempt to help 🫶

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Andres_Intel
Employee
5,005 Views

Hello Avi404,

 


Thank you for keeping us informed.


I will continue with the investigation and provide you with the next steps as soon as possible.



Regards,


Andres P.

Intel Customer Support Technician



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Andres_Intel
Employee
4,952 Views

Hello Avi404,

 

 

I have been working on the investigation, please follow the steps below and let me know the results:


  


Regards,  

 

Andres P. 

Intel Customer Support Technician 


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Avi404
Novice
4,911 Views

I performed a clean install, but the problem remained exactly as it was, so I attached the files you requested.

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Andres_Intel
Employee
4,897 Views

Hello Avi404,

 


Thank you for your answer, and the logs shared.


I will continue with the investigation, as soon I have further details I will let you know.

  


Regards,


Andres P.

Intel Customer Support Technician


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Andres_Intel
Employee
4,796 Views

Hello Avi404,

 

 

Thank you for your waiting.


Please follow the steps below and let me know the results:


 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician 


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Andres_Intel
Employee
4,663 Views

Hello Avi404,

 


Were you able to check the previous post?

Let us know if you still need assistance.

 


Best regards,


Andres P.

Intel Customer Support Technician


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Andres_Intel
Employee
4,531 Views

Hello Avi404,

 


We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

  


Best regards,


Andres P.

Intel Customer Support Technician


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