Intel Arc Control requests permission to start every time I boot up

[DaleWebb]

Installed a new Graphics driver and Intel Arc Control came along with it.  Don't mind that, but every time I boot up or restart, Intel Arc Control asks permission to "make changes to your computer."  Should this be happening?

[powerarmour]

Yes that's correct, and it's how Arc Control is working at the moment unfortunately.

In the meantime I've just removed it, and I'm using the Intel Graphics Command Center app instead that the IGP's use on my A770, that seems to have all the basic options with no extra fluff.

[thetrainthatcould]

Uninstalling Intel Arc resolved the problem of a prompt at Windows start-up resolved the problem for me. Windows works the same way as far as I can see after the uninstallation. 

[Steven_Intel]

Hello DaleWebb,

Thank you for posting on the Intel® communities.

We will move your question to the correct department, the team in charge will get back to you soon.

Best regards,

Steven G.

Intel Customer Support Technician.

[Robert_Q_Intel]

Hello DaleWebb,

Thank you for posting on the Intel®️ Arc communities.

We are going to check this issue internally, to help us have more insight into the issue please share with us the following information:

• A video of the computer starting up and asking for the permissions to be enabled.

• Download and run Intel® System Support Utility for Windows* make sure to check the box "Everything" and save the resulting .txt file you can attach to your reply.Link for Intel® System Support Utility for Windows* https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html

You can post both the video and file in your reply in this thread.

Best regards,  

Robert Q. 

Intel Customer Support Technician

[DaleWebb]

I'm sorry.  I haven't the faintest idea how to capture a video of a screen while the system is starting.

[DaleWebb]

I don't know if it will help, but here is a photo from my phone of the startup dialog box.

[dporte]

My church recently installed two new computers and we have the same issue both of them.  

[Robert_Q_Intel]

Hello DaleWebb,

Thank you for posting and sharing the information.

We will review the information internally and will get back to you as soon as we have an update.

In case want to share more information please feel free to share it on this thread.

Best regards,  

Robert Q. 

Intel Customer Support Technician

[DaleWebb]

Here's the video you requested.

[Robert_Q_Intel]

Hello DaleWebb,

Thank you for sharing all the information, we really appreciate your reports.

We are working to address this issue in future Intel® Arc™ Control Updates.

The following article contains information about the Known Issues with Intel® Arc™ Control:

link: https://www.intel.com/content/www/us/en/support/articles/000090238/graphics.html

Best regards,  

Robert Q. 

Intel Customer Support Technician

[platypuswobble]

Robert Q

I am having this exact same issue.

[Robert_Q_Intel]

Hello DaleWebb,

Were you able to check the previous post? 

Let us know if you still need assistance.

Best regards, 

Robert Q.

Intel Customer Support Technician

[DaleWebb]

I did see the previous post. Looks like it's you problem, not mine. Just wanted to know if I needed to do something about it. You can close the case.

[Robert_Q_Intel]

Hello DaleWebb,

Thank you for your reply.

We will continue working to address this issue in future Intel® Arc™ Control Updates.

If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,  

Robert Q. 

Intel Customer Support Technician

[Alienation80]

The same thing is happening with me.

Kindly advise how to resolve

[Derbs]

I just uninstalled it to remove the prompt at system start. It isn't necessary software. 

[zxphvr]

When the app asks to make changes to your computer, that's just the operating systems way of asking if the app can launch with administrator privileges. It's just part of the launch process of the app, to ensure it can access the system info or what not that's hidden behind admin privileges. It's not harmful, but as other users have done, it's fine to uninstall the software if you're not using it, unless you're using an Intel GPU, in which case I'm pretty sure Arc Control is just Intel's equivalent to competitors apps such as GeForce Experience or AMD Radeon Software, and might impact the quality of life regarding a system running on their GPUs. 

[FGG1]

@zxphvr,

Not harmful, but sure annoying. 🤣🤐,

Perhaps there is a way to stop Arc control from starting up automatically rather than just uninstalling it?

GeForce Experience is not asking permission every time it starts up automatically. Should be the same for Arc control. 

This stops it from starting automatically. That solves the problem with the annoying message, without uninstalling the App.

[Derbs]

Uninstalling or not running it are effectively the same thing. GeForce doesn't give me these prompts so its installed, Arc Control has been uninstalled and my laptop runs the same without it as it does with.

[DaleWebb]

Thanks.  I will give that a try.  Intel should correct the code.