Intel Arc a580 hardware encoding unavaliable

[Alisk8]

I bought an Intel Arc A580. I use Premiere Pro 24.6.1, but my GPU doesn't work when I'm editing videos. CPU working in %100 power either in timeline playing video or exporting video. GPU doesn't wants to involve to the process. also premiere pro doesn't allow me to chose de hardware encoding option, I tried a lot of things and discovered that when I use driver version "31.0.101.5594" Premiere Pro, After Effects, and Media Encoder work well (the hardware encoding option is available whith this driver) (i don't know why but the latest drivers doesn't work for me. However, when I update my drivers, this problem appears.

I fixed my problem, but this info might help someone else. I couldn't find any info on this on internet, so I'm reporting it as a driver bug.

it's a bit annoying to be changing drivers every time I need to work with video editing, so I hope the intel team takes into account my post, I don't know if I'm the only one that happens but if someone is in the same situation as me I hope it helps

[DhannielM_Intel]

Hello Alisk8,

Thank you for posting in the community and providing this information. Your situation is quite peculiar, to further investigate this please answer the following questions for me:

1. What version of the latest graphics driver you are referring to that is not working on your system? Is it the version 32.0.101.6078/32.0.101.5736 (WHQL Certified) or the version 32.0.101.6078? If not these two, can you share what version?
2. Also, is your system is newly built as well or are your using a different GPU before using an ARC GPU? If yes, can you share the model of your old GPU?
3. When you install the graphics driver have you perform a clean installation using the Display Driver Uninstaller?

Also, to better understand your entire system information, please use the System Support Utility (SSU). This will generate a text file that compiles all your system information. You can follow this link for instructions and send the text file here. How to get the Intel® System Support Utility Logs on Windows. I am looking forward hearing back from you

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello Alisk8,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hello Alisk8,

I have not heard back from you so I will close this thread. If you require a further assistance or other inquiry, please submit another thread as this one will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician