Intel Arc a750 Star Citizen performance + Coil whine

[FierceOwl66]

About a month ago I saw a post here on the forums about planned drivers for Star Citizen to improve performance and wanted to ask around when will the drivers be released?

Also, when my gpu is under heavy load, there is some coil whine. Is there a "fix" for this? Does this have any negative effect on the gpu?

[Andres_Intel]

Hello FierceOwl66,

Thank you for posting on the Intel®️ communities. I see that you are having performance issues with your Intel® Arc™ A750 Graphics while playing Star Citizen.

What I can let you know is that Intel is working really hard to solve this issue as soon as possible.

Related to the Coil whine issue to keep this thread organized and help you in the best way, please open another thread, and we will be more than happy to help you.

Let me know if you have further questions.

Regards,  

Andres P. 

Intel Customer Support Technician

[Andres_Intel]

Hello FierceOwl66,

Since you do not have further questions, we will continue with the investigation of this issue, as soon I have the results I will let you know.

Regards,  

Andres P. 

Intel Customer Support Technician

[FierceOwl66]

Hello,

Thanks for your quick reply. I am happy to hear that the issue is being investigated and hope that performance in game will improve. I will be on the lookout for new drivers.  I don't have any other questions for now.

Regarding the coil whine I will open a new thread as suggested.

[Andres_Intel]

Hello FierceOwl66,

Thank you for all your time.

We have been working on the investigation of this issue, and I want to let you know that performance improvements for this title were included in driver 31.0.101.5186. Please follow the steps below and let me know the results:

• Clean install the graphics driver with Display Driver Uninstaller (DDU). For guidance, How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver.
• Then, update the graphics driver to version 31.0.101.5186. 

Regards,  

Andres P. 

Intel Customer Support Technician 

[Andres_Intel]

Hello FierceOwl66,

Were you able to clean install the graphics driver DDU) and then update the graphics driver to version 31.0.101.5186?

Let us know if you still need assistance.    

Best regards,   

Andres P.   

Intel Customer Support Technician 

[Andres_Intel]

Hello FierceOwl66,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

Best regards, 

Andres P. 

Intel Customer Support Technician