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i have done all suggested things..
clean install, manual install but no matter what I get the error 1014 and 1000.
I am only installing it because your support app tells me I have updates, but then fails.
And as of now I cant change the brightness level.
BaseBoard Manufacturer:"HP"
BIOS Mode:"UEFI"
BIOS Version/Date:"AMI F.31 , 09/26/2024 12:00 AM"
CD or DVD:"Not Available"
Embedded Controller Version:"69.21"
Platform Role:"Mobile"
Processor:"11th Gen Intel(R) Core(TM) i5-1155G7 @ 2.50GHz , GenuineIntel"
Intel64 Family 6 Model 140 Stepping 2
Secure Boot State:"On"
SMBIOS Version:"3.3"
Sound Card:"Realtek High Definition Audio"
Sound Card:"USB Audio 2.0"
Sound Card:"Intel® Smart Sound Technology for Digital Microphones"
System Manufacturer:"HP"
System Model:"HP Laptop 17-cn1xxx"
not sure why it says platform role MOBILE?
that information came from your support logs.
I have successfully installed Version:
32.0.101.6734 in april.
However, it reverted to 31.0.101.4502 and now cant change it?
all windows update done,
Windows 11 home 64 bit
24H2
Windows Feature Experience Pack 1000.26100.83.0
I am trying to install
32.0.101.6790Release date:
May 2, 2025Size:
873.13 MB
8.00 gb ram
what to do next?
Thanks in advance
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Hi pleasehelp2025,
Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:
- Have you tried using the OEM driver and performing clean installation?
- When did the issue start? Was it after a specific update?
- What are the troubleshooting steps that you tried so far?
The term "MOBILE" refers to systems designed for portable or mobile devices, such as laptops.
Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.
If you have any questions, please let us know. Thank you.
Best regards,
Archie D.
Intel Customer Support Technician
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Hi pleasehelp2025,
I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.
Best regards,
Archie D.
Intel Customer Support Technician
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Hi pleasehelp2025,
I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.
Best regards,
Archie D.
Intel Customer Support Technician
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No tengo wireless y bluetooth
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@Marcel1956 Start a new thread for yourself, in the proper forum, and fully describe your problem.
Doc (not an Intel employee or contractor)
[AI is the same as snake-oil]

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