Intel Arc crashes openning The Finals

[Bill_da_da]

Hi,

The Finals will crash on Intel Arc A770 once it is launched.

Thanks,

Bill Ge

[Andres_Intel · Accepted solution]

Hello Bill_da_da,

Thank you for posting on the Intel®️ communities. I understand that The Finals is crashing with your Intel® Arc™ A770 Graphics, I will be more tha glad to help you.  

To better understand the issue, please answer the following questions: 

• Is the graphics card an Intel Branded Card or from another brand?
• Before you install the graphics driver 31.0.101.5081, did you clean install the graphics driver with Display Driver Uninstaller (DDU)? Otherwise, follow the article How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver for guidance.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Bill_da_da]

Hi Andres,

I think I can go into The Finals after DDU and reinstalling the driver. BTW, I am using the limited edition card.

Thanks,

Bill Ge

[Andres_Intel]

Hello Bill_da_da,

Thank you for your response and for keeping me informed.

Happy to hear that the issue is fixed after the graphics update and DDU, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored. 

Regards,  

Andres P. 

Intel Customer Support Technician