Intel Arc wont open

[Diki]

Hi all,
I just installed an Arc 770A GPU,

For some reason, I can't open the Intel arc control interface, I see that the Arc control is running in the processes, but I don't see any actual interface.

But if I uninstall the driver, I can open the arc control software. As soon as I install the driver again this problem is returning.

[Mike_Intel]

Hello Diki,

Thank you for posting in Intel community Forum.

For us to further check this, please help provide the following details:

1. Are you using an Intel brand Arc A770?
2. What is the brand and model of your motherboard and processor?
3. Do you have an active Antivirus or Firewall?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Diki]

Hi,
I have an ASRock  card

I am using an Asus Prime z490m-plus motherboard

I have only default windows Antivirus and firewall

 

[Mike_Intel]

Hello Diki,

Thank you for the quick reply.

We have this 2 links that you can follow. Kindly open these links and check if the steps will help you fix the issue:

https://www.intel.com/content/www/us/en/support/articles/000098970/graphics.html

https://www.intel.com/content/www/us/en/support/articles/000091851/graphics.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Diki,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Diki,

I hope you are having a good day.

I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician