Intel B580 GPU: Unexpected Frame Drops in UE3-based Game

[kuraa]

I’m using an Intel B580 GPU to play CrossFire HD Competitive (developed by Tencent with Unreal Engine 3). The game has very severe frame drops: on average it runs at about 160 FPS, but every 20 seconds it suddenly drops to just 3 FPS.

My hardware setup:

• CPU: i5-14600KF

• Motherboard: B760M

Other games run completely fine and even exceed my expectations, so this issue seems specific to CrossFire HD. Could the development team please look into this or check for possible compatibility/optimization problems?

[RandyT_Intel]

Hi @kuraa,

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

• Please provide the SSU log report and share it here so I can review your system's configuration. 
• Which digital distribution platform did you obtain the game that is experiencing graphics issues? (e.g., Steam, Epic Games Store, GOG, etc.) 
• Have you previously performed a clean installation of the graphics driver, before using either an older or the latest version? 
• Kindly share some screenshots and recordings of your game settings so we can replicate and check the issue on our end using the same settings you use during gameplay. 
• Additionally, you may follow this guide on how to report performance issues in the game. 
• When did the issue first occur? 
• Have you made any software or hardware changes to the system recently? 
• Have you noticed any signs of overheating in the system?

I look forward to your response and am committed to resolving your issue promptly. 

Best regards,  

Randy T.  

Intel Customer Support Technician  

[kuraa]

Thank you for your reply. I will prepare the necessary materials later.

[JedG_Intel]

Hi kuraa,

I'm following up with regards to the information that we requested. Kindly share this at your earliest convenience so we can proceed accordingly.

Best regards,

Jed G.

Intel Customer Support Technician

[kuraa]

Apologies for the delayed response. I re-downloaded the game and updated to the latest GPU drivers(32.0.101.7028). I’ve noticed a significant improvement in the frame rate fluctuations (the 32.0.101.6989 driver performed poorly, which is why I came to the community for feedback). The game is now in a playable state, but there are still occasional low frame drops. You can observe the FPS values at the top of the video.

Just to add, about 4 months ago, I was using an i5-14400F CPU paired with the B580 motherboard, and the frame rate performance in this game (CFHD) was extremely poor. After upgrading to the i5-14600KF, there was only a slight improvement. However, this recent driver update has made a significant difference.

[RandyT_Intel]

Hi @kuraa,

Thank you for the update and for taking the time to provide detailed feedback about your experience.

I'm glad to hear that re-downloading the game and updating to the latest GPU drivers (32.0.101.7028) has resulted in significant improvement in frame rate fluctuations. It's valuable feedback that the previous driver version (32.0.101.6989) was causing performance issues - this information helps us understand driver performance impacts.

I also appreciate you sharing the details about your hardware upgrade journey from the i5-14400F to i5-14600KF and how the recent driver update made the most significant difference in performance.

Quick clarification, is your current gaming experience now satisfactory with the occasional low frame drops you mentioned, or do you need any further assistance from my end regarding these remaining performance concerns?

If the game is now in a playable state and you're satisfied with the current performance level, I'll proceed with closing this thread. However, if you'd like me to investigate the occasional frame drops further or need any additional assistance, please let me know and I'll be happy to help.

Thank you for your patience throughout this process and for providing such thorough feedback.

Best regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @kuraa,

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Best regards,  

Randy T.  

Intel Customer Support Technician