Hi @kuraa,
Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.
- Please provide the SSU log report and share it here so I can review your system's configuration.
- Which digital distribution platform did you obtain the game that is experiencing graphics issues? (e.g., Steam, Epic Games Store, GOG, etc.)
- Have you previously performed a clean installation of the graphics driver, before using either an older or the latest version?
- Kindly share some screenshots and recordings of your game settings so we can replicate and check the issue on our end using the same settings you use during gameplay.
- Additionally, you may follow this guide on how to report performance issues in the game.
- When did the issue first occur?
- Have you made any software or hardware changes to the system recently?
- Have you noticed any signs of overheating in the system?
I look forward to your response and am committed to resolving your issue promptly.
Best regards,
Randy T.
Intel Customer Support Technician
