Intel B580 GPU: Unexpected Frame Drops in UE3-based Game

[kuraa]

I’m using an Intel B580 GPU to play CrossFire HD Competitive (developed by Tencent with Unreal Engine 3). The game has very severe frame drops: on average it runs at about 160 FPS, but every 20 seconds it suddenly drops to just 3 FPS.

My hardware setup:

• CPU: i5-14600KF

• Motherboard: B760M

Other games run completely fine and even exceed my expectations, so this issue seems specific to CrossFire HD. Could the development team please look into this or check for possible compatibility/optimization problems?

[RandyT_Intel]

Hi @kuraa,

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

• Please provide the SSU log report and share it here so I can review your system's configuration. 
• Which digital distribution platform did you obtain the game that is experiencing graphics issues? (e.g., Steam, Epic Games Store, GOG, etc.) 
• Have you previously performed a clean installation of the graphics driver, before using either an older or the latest version? 
• Kindly share some screenshots and recordings of your game settings so we can replicate and check the issue on our end using the same settings you use during gameplay. 
• Additionally, you may follow this guide on how to report performance issues in the game. 
• When did the issue first occur? 
• Have you made any software or hardware changes to the system recently? 
• Have you noticed any signs of overheating in the system?

I look forward to your response and am committed to resolving your issue promptly. 

Best regards,  

Randy T.  

Intel Customer Support Technician  

[kuraa]

Thank you for your reply. I will prepare the necessary materials later.