Intel Corporation - Display - 31.0.101.5382 Install error - 0x80070103

[tasurass]

I have an update available, the one listed above. Each time I attempt to download and install the update, it doesn't work. I get that error message and code. Everything else on my laptop is up to date. I cannot figure out how to fix this or what the code means. I've only had this laptop for almost 2 months, and don't want the hardware to fail if this doesn't get updated. Help would be much appreciated. 

[Mike_Intel]

Hello tasurass,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. What is the model of your Graphics controller?
2. What is the model of your processor?
3. What is the brand and model of your laptop?
4. How did you update the driver?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[tasurass]

It says I have two graphics controllers, Intel (R) UHD 32.0.101.6737 and Nvidia Geforce RTX 4060. The processor is 13th Gen Intel(R) Core(TM) i7-13650HX 2.60 GHz. My laptop is a Dell G15. And I tried to update it through the section in Settings for Windows Updates. 

[Mike_Intel]

Hello tasurass,

Thank you for the update.

You may manually download and install the latest driver. Please refer to the link below for the link of the latest driver:

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello tasurass,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello tasurass,

I hope you are having a good day.

I am sending another follow up to check if the last recommendation was able to fix the issue. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day.

Best regards,

Michael L.

Intel Customer Support Technician