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Intel DSA and Windows Update driver update conflict

TimB
Beginner
513 Views

For UHD 750  graphics running on i5-11600K CPU in a desktop PC (not OEM), Intel DSA says 30.0.100.9684 is the latest version of the driver but Windows Update thinks 27.20.100.9466 is the latest version so they keep overwriting each other daily. What do I need to do to get version 30.0.100.9684 of the driver installed so that Windows Update doesn't roll it back to 27.20.100.9466?

0 Kudos
1 Solution
DeividA_Intel
Moderator
441 Views

Hello TimB,  

  


Thank you for posting on the Intel® communities.   

  


In order to better assist you, please provide the following:  

 



1. Have you tried reinstalling the Intel® Driver & Support Assistant (Intel® DSA)?

- Uninstaller: https://www.intel.com/content/www/us/en/download/19333/intel-driver-support-assistant-uninstaller.ht...

- Tool: https://www.intel.com/content/www/us/en/support/detect.html


2. Have you tried manually updating the driver?

https://www.intel.com/content/www/us/en/download/19344/30579/intel-graphics-windows-dch-drivers.html


3. Are you using a supported browser (Firefox, Chrome, Edge)?





Regards,  


Deivid A. 

Intel Customer Support Technician 


View solution in original post

5 Replies
LeonWaksman
Super User
492 Views

Try this:

1. In the search box write: Advanced System Settings. Click on View Advanced System Setting to open it.

2. In Hardware tab, click on Device Installation Settings.

3. Check No and then Save Changes.

Leon

 

 

TimB
Beginner
478 Views

Thanks for the suggestion but the driver still gets rolled back by Windows Update even after selecting 'No' in Device Installation Settings.

 

DeividA_Intel
Moderator
442 Views

Hello TimB,  

  


Thank you for posting on the Intel® communities.   

  


In order to better assist you, please provide the following:  

 



1. Have you tried reinstalling the Intel® Driver & Support Assistant (Intel® DSA)?

- Uninstaller: https://www.intel.com/content/www/us/en/download/19333/intel-driver-support-assistant-uninstaller.ht...

- Tool: https://www.intel.com/content/www/us/en/support/detect.html


2. Have you tried manually updating the driver?

https://www.intel.com/content/www/us/en/download/19344/30579/intel-graphics-windows-dch-drivers.html


3. Are you using a supported browser (Firefox, Chrome, Edge)?





Regards,  


Deivid A. 

Intel Customer Support Technician 


TimB
Beginner
426 Views

Hi Deivid,  
I am using Chrome browser. I have tried uninstalling and re-installing the Intel Driver & Support Assistant but that didn't help. I tried manually installing the driver from the command line and that seems to have fixed the issue. The two update processes are no longer overwriting each other. Hopefully the fix will persist and the conflict won't return the next time a driver update is released.
Thanks!

 

DeividA_Intel
Moderator
415 Views

Hello TimB, 



Thanks for the information provided, 



I am glad to hear that you were able to fix the issue by manually installing the drivers, this information may help anyone that faces the same issue as you.



I will proceed to close this thread, however, if you present any future issues do not hesitate to let us know.




Regards, 


  

Deivid A. 

Intel Customer Support Technician 


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