I had to do a factory restore on my MSI gaming laptop after installing an optane module (I accidently screwed up the partitions on C:\. windows still booted, but the recovery partitions were toast.) The factory restore was successful, and the factory installation software was nice enough to even preconfigure my new optane module for use. I only had problems when i tried to use the intel DSA software which came preinstalled. I thought at first, okay the software is probably too badly outdated. so, after updating the system from factory installed w10 1803 to 21H2, I uninstalled the DSA using the intel DSA uninstaller. I then downloaded the newest version and proceeded to install it. However, the same issue is still occurring. The issue is as follows:
Once the scan is complete, the drivers with new versions are displayed. however, none of the download buttons work properly. When clicked, there is a message on the page that says download failed. and when the different drivers are clicked on the page, the message changes to multiple download failures detected.
in the windows application event viewer, there are two errors that repeat. "DSAService.exe:DSA directory rules count is incorrect" and "DSAService.exe:DSA directory is invalid and can't be fixed"
I followed the instructions given on the intel DSA support page for the first error, but it did not work, and nothing could be found about the second error.
I have uninstalled both the DSA and the ICIP and reinstalled those multiple times, to no avail. I even tried digging through what logs I could find in reference to related to the DSA software.
then i stumbled across a intel support article telling us where the DSA downloaded the driver files too. i tried checking that location, and IT DID NOT EXIST! It looks like either the server side of the software or the setup program, is not creating this directory, which causes the web side of the program to error out. I created the directory (C:\programData\Intel\DSA\Downloads\) and the errors went away. I tried making a support ticket for this, but the intel support ticket page is down for maintenance or something at the moment. So, I am creating a post here.
連結已複製
