Intel DSA

[Walt2]

IDSA suddenly says something went wrong, try scanning again.  Have uninstalled and reinstalled IDSA, same thing.

[RandyT_Intel]

Hi @Walt2,

Thank you for posting here in community. To better assist you with the IDSA scanning issue, I need to gather some additional information:

• Please provide the SSU log report and share it here so I can review your system's configuration. 
• When did this error first start occurring? Was IDSA working properly before?
• Have there been any recent system changes, such as:
  • Windows updates
  • Driver updates
  • Hardware changes
  • Other software installations
• What is your current operating system version?
• Are you experiencing any other system issues or error messages outside of IDSA?

I look forward to your response and am committed to resolving your issue promptly. 

Best regards,  

Randy T.  

Intel Customer Support Technician  

[Walt2]

SSU log attached.  I’m about 90% sure the problem started last Tuesday which is the day I did the regular Tuesday updates (KB5066835, KB5066128, KB5068332, KB5068331).  IDSA was working properly before; actually never have had a problem with it.  No other recent system changes, no other system issues or messages.  OS is Win11 Home 64bit.  I first tried a repair, then uninstall and reinstall, system restart, uninstall with the IDSA uninstall tool, another restart, then reinstall with same result.

Thanks for your help

Walt2

[kevin456london]

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@Walt2 wrote:

IDSA suddenly says something went wrong, try scanning again.  Have uninstalled and reinstalled IDSA, same thing.

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Hello @Walt2,
Try running IDSA as administrator and ensure your system is fully updated. If the issue persists, check for conflicting software or use Intel’s support tool to diagnose deeper system conflicts.

Best Regards,
Kevin London

[Walt2]

Hi Kevin

See my reply to Randy T above.  Tried running as administrator and same result.

Thanks for your help

Walt2

[Walt2]

Finally got IDSA fixed today. 

Open Settings>Apps>Installed Apps.  Click 3 dots and choose Modify>Repair for all Microsoft.NET, Microsoft ASP.NET, and Microsoft Windows Desktop Runtime apps.  Some restarts will be required.  IDSA should scan properly then.

[RandyT_Intel]

Hi @Walt2,

Thank you for the update glad to hear the software is now up and running! I also appreciate the detailed resolution you provided; this will be a valuable reference for other users experiencing similar issues.

I’ll go ahead and close this thread now, as it will no longer be monitored. However, if you encounter any issues in the future, please feel free to submit a new thread or post.

Best regards,  

Randy T.  

Intel Customer Support Technician