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Intel Driver & Support Assistant resulting in an endless scan?

Monique_Intel
Moderator
4,880 Views

FINAL UPDATE: December 11, 9:50a PST
IDSA appears to be working for the majority of users now.  If you are still having issues running the IDSA scan, please open a new thread for assistance.

Thank you,
Monique with Intel Corporation

20 Replies
Desertdweller
Beginner
4,494 Views

I am having this problem of the endless scan. First noticed it today, November 17, 2020. Never had a problem before this. Log files from C:\ProgramData\Intel\DSA on my computer are attached as zip files.

Monique_Intel
Moderator
4,490 Views

@Desertdweller   Thank you for providing your logs.  I've sent them to our developers to help with our investigation on this particular issue.

Monique with Intel Corporation

SJack2
New Contributor II
4,413 Views

Here are some more log files from another machine exhibiting the same.

DSA was uninstalled, uninstalled with the uninstall tool, reinstalled, different browsers tried.

 

gktka1
Novice
4,370 Views

I tried different browsers, uninstalled and reinstalled DSA, used uninstaller and reinstalled DSA. Windows 10 20H2 is up to date. I tried with or without VPN, antivirus, ad block and so on. My work computer is similar to my private laptop. There I've had a few updates through DSA since it stopped working for me here. I hope you can find a solution with the attached logs. Thank you.

vitus
Beginner
4,312 Views

I'm also experiencing an endless scan with IDSA. I've attached the logs from my IDSA I hope it helps in resolving this issue.

Monique_Intel
Moderator
4,167 Views

@devnullius  @vitus  @gktka1  @SJack2 @Desertdweller  

This is Monique with Intel.  We are releasing a new version of IDSA today that has a fix for the endless scan issue previously reported.  However there is a completely unrelated issue with our Intel Download Center servers that is impacting IDSA as well as other Download Center pages.  This has has been escalated internally and we are waiting for a fix.

Thanks for your patience,

Monique with Intel Corporation

SJack2
New Contributor II
4,149 Views

Yes, thank you, this new version has broken a previously working machine.

 

Aubrey71
Novice
4,010 Views

I too am experiencing this same issue.  Are you still needing the log files, as this has just started occurring on machines here in the past few days or so?  Before, this has always worked flawlessly.

Alex_Pax
Beginner
3,983 Views

Reinstall didn't help. Old versions works fine.

Here is logs.

Raguiar
New Contributor I
3,906 Views

Also having the same issue ( installing 4 new NUC8BEH, 3 are ok the 4th ran into this issue).  Replying to keep track for a solution.

Monique_Intel
Moderator
3,840 Views

@Raguiar  @Alex_Pax  @Aubrey71  @SJack2  @devnullius @Desertdweller @gktka1 @vitus 

Thank you for your patience.  IDSA should be working for most users now.  If you are still experiencing an endless scan loop or red banner error message, please wait a few hours and try again.  It could take 24 hours for the propagation to complete globally.

Regards,

Monique with Intel Corporation

Desertdweller
Beginner
3,832 Views
SJack2
New Contributor II
3,826 Views

Can add to the positive reports, thank you. All up to date build 8935 on Gen7

Aubrey71
Novice
3,792 Views

Thank you for the response and attention @Monique_Intel ,

I have verified that everything is functioning correctly now.

I appreciate the help.

Raguiar
New Contributor I
3,765 Views
devnullius
New Contributor I
3,811 Views

I installed the new installer (4MB instead of 2MB) but the scan tool still hangs for me.

devnullius
New Contributor I
3,735 Views

Still not working from the EU. See attachment 😞

 

PS: in case it matters: Re: Re:Intel Corporation - Display - 27.20.100.8681 video randomly won't start to play until I reboo...

devnullius
New Contributor I
3,729 Views
Monique_Intel
Moderator
2,472 Views

@devnullius  I saw your other thread regarding the issues with your video & the graphics driver.   If you are still having issues with the IDSA scan itself, the Intel agent can assist.  I will be closing this thread as the endless scan issue seems to be resolved for most users.

Thanks,

Monique with Intel Corporation

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