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Moderator
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Intel Driver & Support Assistant resulting in an endless scan?

We have received some user feedback of instances of the Intel Driver & Support Assistant (IDSA) getting stuck on the scanning icon indefinitely.  If anyone is experiencing this same issue, please help our development team by replying to this thread and providing your IDSA log files here (zip from C:\ProgramData\Intel\DSA and attach).  Thanks in advance for your assistance.

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3 Replies
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Beginner
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I am having this problem of the endless scan. First noticed it today, November 17, 2020. Never had a problem before this. Log files from C:\ProgramData\Intel\DSA on my computer are attached as zip files.

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Moderator
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@Desertdweller   Thank you for providing your logs.  I've sent them to our developers to help with our investigation on this particular issue.

Monique with Intel Corporation

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New Contributor I
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Here are some more log files from another machine exhibiting the same.

DSA was uninstalled, uninstalled with the uninstall tool, reinstalled, different browsers tried.

 

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