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Intel Driver & Support Assistant v23.3.25.6 Not Auto-Updating to v23.4.39.9

ljmacri
New Contributor I
2,406 Views

I launched the outdated Intel Driver & Support Assistant (DSA) v23.3.25.6 today and instead of auto-updating to the current v23.4.39.9 it failed to detect that Intel DSA was already installed and offered the latest Intel-Driver-and-Support-Assistant-Installer.exe.

 

Intel DSA v23_3_25_6 Auto-Update to v23_4_39_9 Failure 12 Oct 2023.png

 

I use Firefox as my default browser and launching Intel DSA v23.3.25.6 with all my browser extensions disabled did not help. I also browsed to https://www.intel.com/content/www/us/en/support/detect.html with my MS Edge browser (all browser extensions disabled) and had the same result. Before launching Intel DSA I confirmed that the Intel Driver & SupportAssistant service (DSAService) and Intel Driver & SupportAssistant Updater service (DSAUpdateService) were both running, and after launching I could see Intel DSA v23.3.25.6 running in my system tray.

 

Intel DSA v23_3_25_6 Runing at Launch in System Tray 12 Oct 2023.png

 

Is this now expected behaviour where Intel DSA v23.4.x and higher can no longer auto-update, or is it time for me to wipe v23.3.25.6 off my system with the Intel Driver & Support Assistant Uninstaller and then reinstall with the latest Intel-Driver-and-Support-Assistant-Installer.exe offered at https://www.intel.com/content/www/us/en/support/detect.html?
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Dell Inspiron 5584 * 64-bit Win 10 Pro v22H2 build 19045.3448 * Microsoft Defender v4.18.23090.2008-1.1.23090.2007 * Malwarebytes Premium v4.6.4.286-1.0.2163 * Macrium Reflect Free v8.0.7279 * Firefox v118.0.2 * Microsoft Edge v117.0.2045.60 * Intel Driver & Support Assistant v23.3.25.6

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Alberto_R_Intel
Employee
2,369 Views

ljmacriThank you for posting in the Intel® Communities Support.


We are sorry to hear about this issue and we will be more than glad to assist you with this matter. 


For this scenario, and in reference to your question, yes, the program should update itself as it used to be, but there may be instances when an error occurs during the download or installation of an update with Intel® DSA: 

https://www.intel.com/content/www/us/en/support/articles/000094271/software/software-applications.html


So please, as you mentioned, go ahead and run the Intel® Driver & Support Assistant Uninstaller version 23.4.39.9:

https://www.intel.com/content/www/us/en/download/19333/intel-driver-support-assistant-uninstaller.html?v=t


Restart and install the latest Intel® Driver & Support Assistant tool version:

https://dsadata.intel.com/installer


If the issue remains after that, please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html


Also, please provide the information requested in the following link as well:

https://www.intel.com/content/www/us/en/support/articles/000056654/software/software-applications.html


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician



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3 Replies
Alberto_R_Intel
Employee
2,370 Views

ljmacriThank you for posting in the Intel® Communities Support.


We are sorry to hear about this issue and we will be more than glad to assist you with this matter. 


For this scenario, and in reference to your question, yes, the program should update itself as it used to be, but there may be instances when an error occurs during the download or installation of an update with Intel® DSA: 

https://www.intel.com/content/www/us/en/support/articles/000094271/software/software-applications.html


So please, as you mentioned, go ahead and run the Intel® Driver & Support Assistant Uninstaller version 23.4.39.9:

https://www.intel.com/content/www/us/en/download/19333/intel-driver-support-assistant-uninstaller.html?v=t


Restart and install the latest Intel® Driver & Support Assistant tool version:

https://dsadata.intel.com/installer


If the issue remains after that, please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html


Also, please provide the information requested in the following link as well:

https://www.intel.com/content/www/us/en/support/articles/000056654/software/software-applications.html


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician



ljmacri
New Contributor I
2,359 Views

Hi Alberto_R_Intel:

Thank you for your response.

I followed your clean reinstall instructions and that appears to have solved the problem. I'll post back if Intel DSA fails to auto-update again when the next version is released.

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Dell Inspiron 5584 * Dell Inspiron 5583/5584 BIOS v1.22.1 * 64-bit Win 10 Pro v22H2 build 19045.3570 * Firefox v118.0.2 * Microsoft Defender v4.18.23090.2008-1.1.23090.2007 * Malwarebytes Premium v4.6.4.286-1.0.2163 * Macrium Reflect Free v8.0.7690 * Intel Driver & Support Assistant v23.4.39.3

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Alberto_R_Intel
Employee
2,356 Views

Hi ljmacri, You are very welcome, thank you very much for sharing those results.


Perfect, excellent, it is great to know that the problem with the Intel® DSA tool got fixed after doing a clean reinstall of the application and now it is working properly.


Any other inquiries, do not hesitate to contact us again.


Regards,

Albert R.


Intel Customer Support Technician


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