Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
Announcements
All support for Intel NUC 7 - 13 systems has transitioned to ASUS. Read latest update.
20346 Discussions

Intel® Driver & Support Assistant

Canadan
Beginner
1,018 Views

Intel® Driver & Support Assistant is an endless scan, has been for over a month, have dled and replaced app multiple times, still no luck

0 Kudos
1 Solution
ArunJ_Intel
Moderator
996 Views

Hi


Moving this thread to graphics forum for faster resolution.


Thanks

Arun


View solution in original post

0 Kudos
4 Replies
ArunJ_Intel
Moderator
997 Views

Hi


Moving this thread to graphics forum for faster resolution.


Thanks

Arun


0 Kudos
AndrewG_Intel
Moderator
948 Views

Hello @Canadan

Thank you for posting on the Intel® communities.


We noticed that the thread has been marked as "Solved"; however, we would like to know if you need further assistance.


If you are still having issues with Intel® Driver & Support Assistant (Intel® DSA) and in case you haven't tried yet, we recommend going through the following steps:

  • Ensure you are using a supported browser (Chrome*, Firefox* or Edge*).
  • Clear your browser cache.
  • Click “Refresh Results” on the menu on the left-hand side of the Intel DSA scan page.
  • If the system is powered on and running 24/7, try to reboot it.
  • Try uninstalling (the normal way through Windows* Add/Remove programs) and please make sure to install the latest version: Intel® DSA latest version 20.11.50.9
  • Please also check the Frequently asked questions about the Intel® Driver & Support Assistant for additional information and suggestions.
  • If you have browser plugins enabled, for testing purposes perform a quick test with the plugins disabled.
  • Check with your Antivirus and/or Firewall software vendor to make sure there are no restrictions blocking Intel® DSA.

 

You may also try to completely uninstall using the special Intel® Driver & Support Assistant Uninstaller which removes all files related to Intel DSA and then do a fresh install of the latest version again.


Feel free to post back the outcome of the steps.


Best regards,

Andrew G.

Intel Customer Support Technician


0 Kudos
Canadan
Beginner
936 Views

It has started working again thankyou

 

0 Kudos
AndrewG_Intel
Moderator
908 Views

Hello @Canadan

Thank you for your response. We are glad to know that Intel® DSA is working again.

Having said that, we will proceed to close this inquiry now. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,

Andrew G.

Intel Customer Support Technician


0 Kudos
Reply