Intel® Driver & Support Assistant

[Canadan]

Intel® Driver & Support Assistant is an endless scan, has been for over a month, have dled and replaced app multiple times, still no luck

[ArunJ_Intel · Accepted solution]

Hi

Moving this thread to graphics forum for faster resolution.

Thanks

Arun

[AndrewG_Intel]

Hello @Canadan

Thank you for posting on the Intel® communities.

We noticed that the thread has been marked as "Solved"; however, we would like to know if you need further assistance.

If you are still having issues with Intel® Driver & Support Assistant (Intel® DSA) and in case you haven't tried yet, we recommend going through the following steps:

• Ensure you are using a supported browser (Chrome*, Firefox* or Edge*).
• Clear your browser cache.
• Click “Refresh Results” on the menu on the left-hand side of the Intel DSA scan page.
• If the system is powered on and running 24/7, try to reboot it.
• Try uninstalling (the normal way through Windows* Add/Remove programs) and please make sure to install the latest version: Intel® DSA latest version 20.11.50.9
• Please also check the Frequently asked questions about the Intel® Driver & Support Assistant for additional information and suggestions.
• If you have browser plugins enabled, for testing purposes perform a quick test with the plugins disabled.
• Check with your Antivirus and/or Firewall software vendor to make sure there are no restrictions blocking Intel® DSA.

You may also try to completely uninstall using the special Intel® Driver & Support Assistant Uninstaller which removes all files related to Intel DSA and then do a fresh install of the latest version again.

Feel free to post back the outcome of the steps.

Best regards,

Andrew G.

Intel Customer Support Technician

[Canadan]

It has started working again thankyou

[AndrewG_Intel]

Hello @Canadan

Thank you for your response. We are glad to know that Intel® DSA is working again.

Having said that, we will proceed to close this inquiry now. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andrew G.

Intel Customer Support Technician