Intel Driver & Support Assistant

[MarkM13]

I've tried scanning my computer using the intel driver & support assistant and it keeps giving me a failed scan error message. I've uninstalled and installed it multiple times and it's the same issue. I've disabled any extensions and ad blockers from Microsoft Edge and it's still the same issue. I've tried it with Google Chrome as well and it's the same issue.

[DuranJ_Intel · Accepted solution]

Hi MarkM13,

Thank you for reaching out regarding the issue with IDSA. Kindly try to follow the steps below:

Google Chrome* Recommended Steps:

1. Click the View Site Information icon on the left side of the address bar.
2. Click the toggle button next to Local Network Access to enable it.
3. Refresh the page.

Microsoft Edge* Recommended Steps:

1. Click the View Site Information icon on the left side of the address bar.
2. Click the Local Network Access drop-down and select Allow to enable it.
3. Refresh the page.

If these steps don't work, alternate solutions are available through this link.

Thank you, and I look forward to your response.

Best Regards,

Duran J.

Intel Customer Support Technician

[DuranJ_Intel]

Hi MarkM13,

I just wanted to follow up to see if you had a chance to review the information I posted. Your feedback at your earliest convenience would be greatly appreciated.

Thank you. 

Best Regards,

Duran J.

Intel Customer Support Technician

[MarkM13]

Hi, my apologies I forgot to respond. I was able to get through using the steps you provided. Thank you so much for the help and the timely response.

[DuranJ_Intel]

Hi MarkM13,

Since the thread is now solved, I will proceed to close it. Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.

Best Regards,

Duran J.

Intel Customer Support Technician