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Intel® Driver & Support Assistant

Canadan
Beginner
501 Views

Intel® Driver & Support Assistant is an endless scan, has been for over a month, have dled and replaced app multiple times, still no luck

0 Kudos
1 Solution
ArunJ_Intel
Moderator
479 Views

Hi


Moving this thread to graphics forum for faster resolution.


Thanks

Arun


View solution in original post

4 Replies
ArunJ_Intel
Moderator
480 Views

Hi


Moving this thread to graphics forum for faster resolution.


Thanks

Arun


View solution in original post

AndrewG_Intel
Moderator
431 Views

Hello @Canadan

Thank you for posting on the Intel® communities.


We noticed that the thread has been marked as "Solved"; however, we would like to know if you need further assistance.


If you are still having issues with Intel® Driver & Support Assistant (Intel® DSA) and in case you haven't tried yet, we recommend going through the following steps:

  • Ensure you are using a supported browser (Chrome*, Firefox* or Edge*).
  • Clear your browser cache.
  • Click “Refresh Results” on the menu on the left-hand side of the Intel DSA scan page.
  • If the system is powered on and running 24/7, try to reboot it.
  • Try uninstalling (the normal way through Windows* Add/Remove programs) and please make sure to install the latest version: Intel® DSA latest version 20.11.50.9
  • Please also check the Frequently asked questions about the Intel® Driver & Support Assistant for additional information and suggestions.
  • If you have browser plugins enabled, for testing purposes perform a quick test with the plugins disabled.
  • Check with your Antivirus and/or Firewall software vendor to make sure there are no restrictions blocking Intel® DSA.

 

You may also try to completely uninstall using the special Intel® Driver & Support Assistant Uninstaller which removes all files related to Intel DSA and then do a fresh install of the latest version again.


Feel free to post back the outcome of the steps.


Best regards,

Andrew G.

Intel Customer Support Technician


Canadan
Beginner
419 Views

It has started working again thankyou

 

AndrewG_Intel
Moderator
391 Views

Hello @Canadan

Thank you for your response. We are glad to know that Intel® DSA is working again.

Having said that, we will proceed to close this inquiry now. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,

Andrew G.

Intel Customer Support Technician


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