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Intel Driver and Support Assistant, Automatic Upgrade error

Leen01
Beginner
1,905 Views

I've never had any problems with the Driver and Support Assistant, but now I get a "Automatic update failed" Windows notification. I am running the latest version. And everything seems to be OK: My system is detected, I can scan my system, and there are no supported driver or software updates available for my system.

I have the latest version installed (23.1.9.7), but still that notification keeps popping up. What could be wrong?

 

Leen01_0-1682364943722.png

 

 

By the way, I find it odd that there isn't a separate subforum for Software. People post questions about DSA in different irrelevant subforums.

 

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13 Replies
AlHill
Super User
1,892 Views

"By the way, I find it odd that there isn't a separate subforum for Software. People post questions about DSA in different irrelevant subforums."

 

That is by design.  If there were a dedicated forum, then people would see how bad the situation with IDSA really is.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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Leen01
Beginner
1,882 Views

It has never been bad for me before this last version.

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Andres_Intel
Employee
1,852 Views

Hello Leen01,

  

 

Thank you for posting on the Intel®️ communities. I am sorry to hear that you are having error messages with your Intel® Driver & Support Assistant (Intel® DSA), I will be happy to help you.  

 

To have a better understanding of the situation, please answer the following questions: 

 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician 


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Leen01
Beginner
1,845 Views

This issue does happen when doing nothing.

 

Attached is the report.

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Andres_Intel
Employee
1,841 Views

Hello Leen01,

 

 

Thank you for your response, and all the information provided.


To continue with the troubleshooting please answer the following questions, and let us know the results: 


 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician 


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Leen01
Beginner
1,836 Views

Hello Andres,

I have done this already multiple times... unfortunately that doesn't change anything...

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Andres_Intel
Employee
1,827 Views

Hello Leen01,

 


Thank you for your answer, all the information provided has been really helpful.


I will start with an investigation to provide you with more troubleshooting steps. I will provide you with more details as soon as possible

  


Regards,  


Andres P. 

Intel Customer Support Technician


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Andres_Intel
Employee
1,783 Views

Hello Leen01,

 

 

We have been working on the investigation, please follow the steps below and let me know the results:


 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician


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Leen01
Beginner
1,713 Views

Hello Andres,

After carrying out the first two steps, the problem still persists.

Attached the log files. One of the three folders was empty, so that one was not added to the zip file.

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Andres_Intel
Employee
1,653 Views

Hello Leen01,

 


Thank you for your response, it has been really helpful.


I will continue with the investigation, and I will let you know the next steps as soon as possible

  


Regards,  


Andres P. 

Intel Customer Support Technician


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Jean_Intel
Employee
1,451 Views

Hello Leen01,

 

We appreciate your patience.

 

After investigating this matter, we guess that there was some system change (maybe a software application) that corrupted the Intel® DSA install data in the registry. Our Intel® DSA update process currently relies on that data being correct. We want to confirm if you have followed the steps we shared in the article "How Do I Resolve Upgrade Issues with Intel® Driver & Support Assistant (Intel® DSA)?". We suspect that option three should have corrected the problem.

 

Best regards,

Jean O. 

Intel Customer Support Technician


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Jean_Intel
Employee
1,419 Views

Hello Leen01,


We hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


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Jean_Intel
Employee
1,399 Views

Hello Leen01,


We hope you are doing fine.


We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


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