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I'm using the Intel Driver- and Support Assistant (DSA) for years already and on several PCs/Laptops of different brands.
Since the second half of last week, the Driver- and Support Assistant does not work anymore on none of the devices. It does not show its usual main browser window but just the empty Intel support page (screenshot): https://www.intel.de/content/www/de/de/support/intel-driver-support-assistant.html
Although it did this from time to time in the past as well, until now you could simply press the reload button of the browser - then DSA always loaded correctly.
At least till Tuesday last week DSA was working as usual as I used it for the Intel Wireless Bluetooth update on one of the PCs.
I'm using Firefox and checked with Edge as well - same behaviour.
Then I checked wheter it might work, using English instead of German - it did.
So the Intel Driver- and Support Assistant (DSA) does not work anymore at least for German language browser settings. Other languages may also be affected - I have only briefly tried a few.
Workaround: Start DSA, while in the empty support window, switch your current browser page language to English and reload. After having reloaded and the DSA windows shows correctly in English, you can even switch back to the language of your choice and it will work now (but only in this browser tab).
Maybe someone of Intel will be able to put things back in order.
Thanks and best regards
Link Copied
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Hi @MF_ ,
The Intel® Driver & Support Assistant (DSA)is available in multiple languages, includingChinese (Simplified),Chinese (Traditional),English,French,German,Indonesian,Japanese,Korean,Portuguese (Brazil),Spanish,Thai, andVietnamese.
Let me check on my end if there's an ongoing issue or system maintenance for the IDSA. I will provide an update once I have more information. Thank you for bringing this matter to our attention.
Regards,
Randy T.
Intel Customer Support Technician
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Hi @MF_ ,
I want to gather more information regarding the issue you encounter in IDSA, To further troubleshoot the issue please provide ethe following answer below.
- Have you tried refreshing the results on the left-hand menu of the IDSA scan page? If not, please do so and let me know if it changes anything.
- Could you please clear your browser cache by pressing Shift + F5 and then attempt to rescan IDSA? This can often resolve issues.
- Have you checked if both the Intel® DSA Service and Intel® DSA Updater service are running?
- You can do this by typing "Services" in Windows Search and scrolling to find Intel(R) Driver & Support Assistant.
- Is the status showing as "Running" for both services? If not, try starting the service by right-clicking and choosing "Start."
- Are there any pending Windows updates? You can check this by going to Windows -> Settings -> Updates -> Security. If updates are pending, please install them.
- Has your system been restarted recently? You can check the uptime by opening Task Manager, going to the Performance tab, and selecting CPU. If the system hasn't been restarted in a while, please restart it.
- If the issue is the same, try Uninstalling Intel® Driver & Support Assistant follow the How to Use Intel® Driver & Support Assistant (Intel® DSA) article and look for Uninstalling Intel® Driver & Support Assistant. Download and run Intel® Driver & Support Assistant Uninstaller.
- Additionally, could you let me know how you typically open IDSA? Do you use the IDSA icon in the System Tray and click "check for new drivers"?
Your responses will help us pinpoint the issue more effectively.
Regards,
Randy T.
Intel Customer Support Technician
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Hi,
i have same Problem after Windows 11 Update Build 26100.4349.
best regards
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It is time for Intel to seriously address IDSA. It has never been successful at providing updates consistently, and has caused many problems. I will even go as far as to say IDSA was partially responsible for the demise of the NUC.
Now, to add this language issue is simply embarrassing. and insulting to users in other countries.
Since IDSA was intended for the NUC, and now that the NUC is someone elses problem, It is time for IDSA to be discontinued.
Intel, you have no problem with getting rid of products, documentation, drivers, etc. Do everyone a favor and get rid of IDSA and stop the pain it is causing. There are other products out there that do driver updates. I do not recommend 3rd party driver updaters, but with a litle care and attention, they are a far better alternative to IDSA. Abandon IDSA now and save yourself development and support costs, and save your customers the headache of using such a failure of a product.
Sorry, but it has to be said.
Doc (not an Intel employee or contractor)
[This is the dawning of the age of Colossus, where peace is compulsory, freedom is forbidden, and man’s greatest achievement is man’s greatest mistake.]
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Hello,
@Mamo_KH You may follow this thread if you're encountering a similar issue. Once a resolution is available, you'll be able to apply the recommended steps.
To our superusers @AlHill : your feedback is greatly appreciated and has been noted for internal review. I value your input and will do my best to address and rectify the concern.
@MF_ Just checking in on my previous message regarding your inquiry have you had a chance to review it? If you need further information or have any questions, feel free to reach out. I'm here to help!
Regards,
Randy T.
Intel Customer Support Technician
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- Have you tried refreshing the results on the left-hand menu of the IDSA scan page? If not, please do so and let me know if it changes anything.-> There is no left-hand menu in an empty window. I wrote: "It does not show its usual main browser window but just the empty Intel support page (see screenshot)". The only way to get to this menu is described in the workaround I provided. In the meantime, I checked IDSA with Spanish, French, Thai, Korean and Chinese. IDSA doesn't work with any of these languages anymore (most probably with any language but English)!
- Could you please clear your browser cache by pressing Shift + F5 and then attempt to rescan IDSA? This can often resolve issues.-> First thing I did - doesn't change anything.
- Have you checked if both the Intel® DSA Service and Intel® DSA Updater service are running?You can do this by typing "Services" in Windows Search and scrolling to find Intel(R) Driver & Support Assistant.-> Second thing I did - they're running as usual on all the machines.
- Are there any pending Windows updates? You can check this by going to Windows -> Settings -> Updates -> Security. If updates are pending, please install them.-> No, there are no pending updates of Windows nor anything else.
- Has your system been restarted recently? You can check the uptime by opening Task Manager, going to the Performance tab, and selecting CPU. If the system hasn't been restarted in a while, please restart it.-> Yes, these PCs are rebooted daily (usually multiple times).
- If the issue is the same, try Uninstalling Intel® Driver & Support Assistant follow the How to Use Intel® Driver & Support Assistant (Intel® DSA) article and look for Uninstalling Intel® Driver & Support Assistant. Download and run Intel® Driver & Support Assistant Uninstaller.-> Did that with this uninstaller again, just a few minutes ago. Unfortunately it does not change anything - same behaviour before and after reinstalling.
- Additionally, could you let me know how you typically open IDSA? Do you use the IDSA icon in the System Tray and click "check for new drivers"?-> Usually by using the system try icon - but tried the IDSA link in the start menu as well. It does not check anything, but simply shows the described empty window (screenshot from the bugreport) - only switching to English in the browser window makes IDSA to do something and to execute the scan.
To me, everything is clear - if a global US company adapts its network infrastructure worldwide, the first step will be to implement it in the USA. Everything will be up and running again quite quickly there, and will hardly be noticed by customers. It is only logical and predictable that it will take “a little” longer for the rest of the planet, during which time certain things will only work in English or temporarily fail completely.
But the fact that a global corporation with a formerly good reputation is migrating its network and web infrastructure around the globe and does not consider it necessary to inform its customers of the expected days-long outages and disruptions is simply tragic and pitiable. Just another waste of time - case closed.
Thank you very much and best regards
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Hi @MF_,
Thank you for the updates and insights. I will take note of this and share it internally to improve future delivery and notifications for end users. Since IDSA is up and running, I will proceed with closing this case. Please note that it will no longer be monitored. If you encounter any issues in the future, please feel free to submit a new thread. We're here to help.
Regards,
Randy T.
Intel Customer Support Technician
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