Intel Driver fails to install, says System error code 3 The system cannot find the path specified

[AliAkbar2005]

Greetings everyone, recently I have been having this issue when installing Intel's generic graphics drivers, no matter what I do, Installing the latest Intel Graphics Driver from Intel's website results in the following error:

System error code: 3 - "The system cannot find the path specified."

Installer exit code: 1

Whether it is a normal or clean install, it keeps giving the same error over and over again.

My specs are the following:

Dell Inspiron 15 5510
CPU: Intel Core i5-11320H 4.50 GHz 3.20 GHz 2.50 GHz
GPU (Integrated): Intel Iris Xe (96 EUs, DirectX 12.1, OpenGL 4.6, OpenCL 3.0, Vulkan 1.3.275, 8 GB Shared VRAM) Dell OEM driver version 31.0.101.5333, A16
RAM: DDR4-3200 16 GB (15.7 GB Usable)
OS: Windows 11 Home 21H2 x64
Storage: 256 GB NVMe SSD

I had no problems installing Intel's generic drivers in the past without any problems (the last time I successfully clean installed a generic Intel driver was around 5-6 months ago), but recent it keeps giving this particular error. I do not know if this issue was introduced in recent Intel drivers.

There are no problems while installing Dell's OEM Drivers (clean or normal), only Intel's generic ones. I usually only use OEM drivers, since almost all games run perfectly with them, only sometimes I use generic ones if a game performs poorly on the OEM one.

The reason I am posting here is because google search results show that no one has encountered this specific error.

I have attached the log file and a screenshot of the error that the Installer gives.

The log file keeps showing this on every failed install:

|ERROR|System.ComponentModel.Win32Exception (3): The system cannot find the path specified. ||

&

|ERROR|Problems with installation of "C:\Users\redacted\AppData\Local\Temp\7zS00E75281\Graphics\iigd_dch.inf". ||

Thanks in advance!

[DeancR_Intel]

Hi AliAkbar2005,

Thank you for posting in the Community!

Just to add, we supply generic versions of graphics drivers for general purposes. Computer manufacturers might have changed the features, incorporated customizations, or made other changes to the graphics driver software or software packaging. To avoid potential installation incompatibilities, we recommend that you check first with your computer manufacturer and use the driver software provided by them.

Here's the driver from your OEM:

Support for Inspiron 15 5510/5518 | Drivers & Downloads | Dell US

I suggest the following steps for this issue:

Graphics Driver Installation Error: "Your system has a...

For more information about errors for graphics driver installation:

Intel Graphics Driver Installer Error Codes

Best regards,

Dean R.

Intel Customer Support Technician

[AliAkbar2005]

Dean R.

I apologize for sounding rude or disrespectful, but did you even read my post properly, I specifically mentioned that I usually use my Computer Manufacturer's (Dell) driver, I even mentioned the specific version of the driver I use from Dell, and I mentioned that they install successfully whether it is a clean install or regular install.

As for your last two suggestions, I already checked those pages before making my original post. They were completely useless because the issue I am having is neither mentioned nor related to the information on those pages ( https://www.intel.com/content/www/us/en/support/articles/000056629/graphics.html and https://www.intel.com/content/www/us/en/support/articles/000098195/graphics.html ) the last one does not even mention an "Error code 3".

Unfortunately, it feels as if you really did not read my original post, let alone even look at the attached log file and screenshot.

I ONLY USE GENERIC INTEL DRIVERS FOR SOME GAMES THAT DO NOT WORK FINE WITH DELL'S OEM DRIVER OR IF I AM PLAYING A GAME USING DXVK, OTHERWISE, I ALWAYS USE OEM DRIVERS!

I will repeat again, when installing generic Intel drivers, whether it is a normal or clean install, it keeps giving the same error over and over again.

System error code: 3 - "The system cannot find the path specified."

Installer exit code: 1

And the attached log file shows this on every failed install:

|ERROR|System.ComponentModel.Win32Exception (3): The system cannot find the path specified. ||

&

|ERROR|Problems with installation of "C:\Users\redacted\AppData\Local\Temp\7zS00E75281\Graphics\iigd_dch.inf". ||

I HAVE A SECOND DELL INSPIRON 15 5510 LAPTOP WITH THE EXACT SAME SPECS (hardware and software wise) AND THE LATEST GENERIC INTEL GPU DRIVER INSTALLS SUCCESSFULLY ON IT (JUST INSTALLED IT 20 MINUTES AGO). SO THIS IS NOT AN OEM ISSUE, THE ISSUE IS ONLY OCCURING ON MY FIRST DELL INSPIRON 15 5510 LAPTOP.

SO PLEASE, READ EVERYTHING CAREFULLY AND PROPERLY SO YOU UNDERSTAND THE ISSUE, READ THE ATTACHED LOG FILE AND SCREENSHOT.

Regards,

Ali Akbar

[DeancR_Intel]

Hi AliAkbar2005,

This is an acknowledgement message for your inquiry, do please wait as this will be investigated internally to be able to provide a resolution to your request. I will get back to you once I have the necessary information.

Best regards,

Dean R.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello AliAkbar2005,

Good day!

We recently released new drivers and for proper isolation and to further troubleshoot the issue, please try the following steps:

• Go to Device Manager > Display Adapters > Right-Click and select Update Driver (Browse my computer for drivers).
• Choose Let me pick from a list of available drivers on my computer.
• Select Microsoft Basic Display Adapter and click NEXT.
• Once the Microsoft Basic Display Adapter successfully replaces the driver, install 32.0.101.6325 (if still fails, try 32.0.101.6325_101.6252 WHQL Certified).
• Important: Leave the Execute Clean Installation unchecked while performing the installation.

If the issue persists, try performing a clean installation by following our Clean Installation of Intel® Graphics Drivers in Windows* article.

If the problem still remains, kindly share the SSU logs of the system. Download the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

• Scan: Check the box Everything.
• Click Scan.
• Review: When finished scanning, click Next.
• Click Save (.txt). Attach the log file as you reply.

I truly apologize for any inconvenience this issue is causing you and I assure you that we will continue to investigate this matter further.

I will wait for your reply.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello AliAkbar2005,

Good day! Were you able to check the previous post? 

Let us know if you have any questions. 

Best regards,

JeanetteC.

Intel® Customer Support Technician

[AliAkbar2005 · Accepted solution]

JeanetteC,

I did a clean install of Windows on December 14 (or 15), and now the Generic driver installs fine (whether it is a clean or regular install).

Currently I am using Intel® Graphics Driver 32.0.101.6319, because when I installed Intel® Graphics Driver 32.0.101.6325, the new Intel Graphics Software somehow screwed my windows installation.

The release notes specified that it would crash in multiple scenarios but my issue was that when I tried to uninstall it, it for some reason would fail to uninstall. Thankfully I created a restore point before installing the new driver and software.

Second reason I am not updating to the latest Generic (6332) driver is because, since I use generic drivers for DXVK, there have been no improvements or updates to Vulkan, which is still the same version as it was in driver 6319, the version being 1.3.297. So for now I am sticking to 32.0.101.6319 until the Intel Graphics Software is more stable and/or when Vulkan is updated.

So overall, I think this topic is solved!

Thank you for your time, patience and support!

With gratitude,

Ali Akbar

[JeanetteC_Intel]

Hello AliAkbar2005,

I'll take on this and will proceed in closing this case now. Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician