Intel Drivers Requiring Additional Installation

[André3000]

Hi Community,

Have a issue with numerous drivers that state they 'requiring additional installation'.

I believe the situation may have happened after the latest Intel Driver & Support Assistant tool updated on 2024-09-13.

Being pretty tech savvy, reviewed numerous Microsoft & Intel support forums looking for solutions since I inadvertantly stumbled across these warning, trying to solve why my processor fan speed has intermittently decided to go into warp speed 🙂 🙂

I have completed all the recommended OS troubleshooting steps many times. The laptop system is up to date as of this post, no virus/malware detected, temporary files and cache cleared, memory diagnosis tool ran no issues, bios reinstalled.

Last week I removed and reinstalled the latest Intel driver per Intel site; gfx_win_101.2130. Still no resolution.

Yesterday I was about to re-install the last offical chipset update from the HP site, which would be a down step back to HP Intel Management Engine Interface (MEI) Driver - Kabylake- Aug 2022 and then saw the chat option from the Intel site, after chatting with & email conversations with a couple of reps, there is no interactive technical support for Intel® HD Graphics 610 as it has been discontinued, I was told to post this info here.

Greatly appreciate any help!

Drivers requiring additional installation:

Bluetooth
- Intel(R) Wireless Bluetooth(R)

Cameras
- HP Wide Vision HD Camera

Display adapters
- Intel(R) HD Graphics 610

Human Interface Devices
- HID PCI Minidriver for ISS
- HID PCI Minidriver for ISS
- HP Wireless Button Driver

Memory technology devices
- Realtek PCIE CardReader

Network adapters
- Intel(R) Dula Band Wireless-AC 7265

Sensors
- HID Sensor Collection V2
- HID Sensor Collection V2

Software components
- Intel(R) Dynamic Appication Loarder Host Interface
- Intel(R) Graphics Command Center
- Intel(R) Graphics Control Panel
- Intel(R) iCLS Client
- Intel(R) Management Engine WMI Provider

Sound, video and game controllers
- Intel(R) Display Audio
- Realtek High Definition Audio

System devices
- HP Mobile Data Protection Sensor
- Intel(R) Dynamic Platform and Thermal Framework Generic Participant
- Intel(R) Dynamic Platform and Thermal Framework Generic Participant
- Intel(R) Dynamic Platform and Thermal Framework Manager
- Intel(R) Dynamic Platform and Thermal Framework Processor Participant
- Intel(R) Integrated Sensor Solution
- Intel(R) Management Engine Interface #1
- Intel(R) Virtual Buttons
- ISS Dynamic Bus Enumerator
- Mobile 6th/7th Generation Intel(R) Processor Family I/O PMC - 9D21
- Mobile 6th/7th Generation Intel(R) Processor Family I/O SMBUS - 9D23
- Mobile 6th/7th Generation Intel(R) Processor Family I/O Thermal subsystem - 9D31

[n_scott_pearson]

Did you install the Chipset Device Software package before installing any other Intel driver packages? If not, start again...

...S

[André3000]

Hi Scott, thanks for your reply, 

Since the Intel Driver & Support Assistant software automatically scans my system and performs these updates, I "assume" that it would have removed the previous chipset and drivers in order to update properly & correctly!?? I now see that on Oct 30th 2024 Intel(R) Arc Software & Drivers version 1.0.951.0 and Intel(R) Computing Improvement Program version 2.4.10888 was installed? The Intel(R) Chipset Device Software and other Intel drivers are dated Sept 13th 2023.

Would it be advisable for me to remove all the current Intel chipset & drivers and the Intel Driver & Support Assistant software and then install the last official chipset & drivers from the HP website and then let Windows update?

André

[n_scott_pearson]

No. You can over-install with the chipset device software package from HP. Instead of double-clicking on the executable, open a command or powershell window and execute the package with command ".\SetupChipset.exe -overall".
...S

[André3000]

Cheers Scott, will do that and let you know the results.

André

---- 

I unpacked HP driver pack 'SP110054' to a folder and before I could attempt the powershell window install option, I got the error message; "the driver is not supported on this OS version (10.0.19045)."  Is there a next course of action?

...A

[n_scott_pearson]

What OS are you running. Wait, don't answer that. Instead, please download and run the Intel System Support Utility for Windows. When you start the utility, select Everything and then click on Scan. Once it completes the scan process, click on Next and then Save. Pick a name for the text file to create and click on Save to create it. You can then close the app. Finally, open a response post here and then, using the Drag and drop here or browse files to attach dialog (below the edit box for the body of your response post), upload and attach this text file to the response post.

...S

[André3000]

Hi Scott,

SSU completed and results attached as requested.

...A

[iu360]

Hello

you've already taken significant troubleshooting steps to address the issue with drivers and the unexpected processor fan behavior. Here's a consolidated approach to help you resolve the "requiring additional installation" driver messages:

Revert to a Previous Stable Driver: If you suspect that the issue started after an update from the Intel Driver & Support Assistant, consider rolling back to a previous version of the graphics driver that was stable. You mentioned using gfx_win_101.2130; if that's causing problems, try reverting to an older version that you know was working well.

Check Device Manager for Driver Conflicts: Open the Device Manager and look for any devices with a yellow warning icon. These may indicate hardware conflicts or drivers that need updates or proper installation. Right-click the problematic driver and select "Update driver" or "Uninstall," followed by a restart to allow Windows to attempt reinstallation automatically.

Install Chipset and MEI Drivers: It’s good that you considered reinstalling the chipset and MEI drivers from the HP website. These drivers manage critical communication between the OS and hardware components. Even if the version is older, it may stabilize the system by providing compatibility with your specific hardware.

Manual Driver Installation: Sometimes, the Intel Driver & Support Assistant might not properly handle driver installations. Instead, try manually downloading the driver files from Intel’s or HP's official websites and installing them directly through the Device Manager by selecting "Browse my computer for drivers" and pointing to the downloaded files.

BIOS and Firmware Updates: Since you've reinstalled the BIOS, double-check if there's any updated BIOS version specific to your laptop model on the HP support page. A BIOS update can sometimes resolve hardware compatibility and fan control issues.

Use Intel's Legacy Support Resources: Since support for the Intel® HD Graphics 610 is discontinued, try browsing Intel's archived support pages and user community forums for legacy hardware. There might be specific guidance or driver versions that address known issues with the hardware.

Fan Speed and Temperature Monitoring: For the fan issue, consider using a third-party monitoring tool like HWMonitor or SpeedFan to track temperature and fan speed patterns. If the fan consistently ramps up without high temperatures, it might indicate a firmware issue or require a third-party fan control utility to stabilize.

Clean Installation of Windows (if all else fails): As a last resort, you might consider performing a clean installation of Windows to rule out any persistent driver conflicts or corruption that isn't getting resolved with the usual troubleshooting steps.

If these steps don't fully resolve the issue, it might be worthwhile to engage with HP support directly since your hardware may have manufacturer-specific requirements that aren't fully addressed by generic Intel drivers.

[AlHill]

@iu360   Just your typical chatGPT answer.

Doc (not an Intel employee or contractor)
[Fear and the desire for control are primary motivators for shadow dwellers. ]

[André3000]

Agreed! Since I have already done those steps numerous times before seeking assistance via this forum.

I'll wait for Scott's findings as he has been gracious enough to assist. 

...A

[n_scott_pearson]

@André3000, I'll review this and get back to you...

...S