Good evening,
I have run into an issue with this Graphic card, which I bought in December 2024. Upon a recommendation of a friends to help me improve the performance of my PC, suggested this card upon reading up on this, as it was supposedly good bang for it's buck!!
So while I am playing on my PC, I have no issues, but when playing games. But it comes in when I am streaming, as I am loosing frames from encoding issues.
I stopped trying to watch my stream at the same time I was playing as it kept on lagging, which I thought for the ARC Sparkle B580 12GB graphics card, which I upgraded form my Radeon RX580 4GB RAM, was strange, as my old graphics card had no issues with it at all.
Now, I got the graphics card, installed all the drivers, and then one day in Feb it OBS spat out I needed to upgrade my graphics drivers, to which I could not find any updates, at that time. So I tried to fiddle with OBS and went as far as uninstalling OBS and reinstalling it, and had to tweak it by uninstalling things and setting up a new profile before it would even allow me to stream. Now last week I was playing Path of Exile 2, and noticed that on my iPad, that the game started to lag heavily to the point the stream itself froze for a little bit then it would unfreeze, stutter then catch up and then run.
So when I looked at the live stats they were horrible:
So I fiddled for hours, and I mean hours and did not get much further. So I called a friend and we did this with OBS (and I have tried to run off of both software and hardware and it still struggles to handle the performance) and with those tweaks, I get the following:
and with those tweaks, I get the following.
As you can see, this is a coding issue (oddly enough, there just to happens to be an update, which I will attempt to try, but hold very little faith that it will work) my friend has even suggested taking out the new card an put my old one in to see if it works, and if it does, I may be compelled to ask for a full refund on this product. I would have thought this newer graphic card would have had my old one, which is pretty much 5 years old beat....
Does anyone have any suggestions to aid with this coding issue that I am having?
Kind regards
13th_Hour.
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Hi Randy,
Thank you for checking in with my query, I appreciate you following up.
Oddly enough, I have just literally finished testing it, and I have not had any joy with it, it is still giving the same issues as before, with the lag causing stream to freeze midway through while live on twitch.
Now my friend and I have updated all drivers for the motherboard, flashed the bios (which nearly gave me a heart attack as the PC almost did not work ) but so far I have done everything I have been told. New drivers, new bios, new OBS and yet no joy.
I have also just put in my old MSI Radeon RX 580 ARMOUR 8GB, and the streaming works better when I am using this card, but granted with software program, and it did not glitch.
I am at a loss; I have no idea what to do. I know I am not a big streamer, but this may have had an impact on my streams which does not help. I have spoken to the retailers from whom I bought the card from, and they said they are willing to take it back for tests, as I am outside of the return window.
I am concerned that when if I send the card back, they will not find the errors I have found, and there are a few other that have come to light while I have been testing this out, but as you said, that is for another ticket. It happens mostly in one game where this comes to light, and I cannot see them clocking in hours to test it, so I am at an impasse on what to do.
I have managed to screen shot some of the stats I got while streaming, I have no idea if this help's, and I honestly don’t think you will check out the streams that can show you where I am having issues.
Kind regards
13th_Hour
