Intel Graphics Command Center Stuck on Splash Screen

[E110]

Hello everyone,

I am currently facing an issue with the Intel Graphics Command Center. When I launch the application, only the splash screen appears, and nothing else happens — the main interface never loads.

Here is what I have tried so far:

• Restarted the computer multiple times.

• Repaired and restored the application from Windows Settings.

• Uninstalled and reinstalled the app directly from the Microsoft Store.

• Updated all Intel Graphics drivers to the latest official versions using Intel Driver & Support Assistant.

• Ensured that Windows is fully updated.

• Tried running the app as Administrator.

• Checked for any background tasks that might be interfering.

Despite all these attempts, the issue still persists exactly the same: only the splash screen shows up, and the application does not proceed further.

Has anyone faced a similar issue, or are there any other troubleshooting steps I might have missed?

I would greatly appreciate any advice or solutions.

Thank you very much in advance!

[DhannielM_Intel]

Hi Eric110,

Thank you for posting in the community. To further investigate this issue, I have a few additional questions:

1. Are you using a laptop or a desktop? If it's a laptop, could you please provide the exact model?
2. What is the current graphics driver installed on your system?
3. Have you tried using the Display Driver Uninstaller (DDU) to completely remove all files and folders of the graphics driver before installing a new one?
4. When you open an application, does it take a long time to load?
5. Have there been any recent changes made to your system?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here: Help Guide for the Intel® System Support Utility

Best regards,

Dhanniel M.

Intel Customer Support Technician

[E110]

Hello,

Thank you for your reply.

Here are the answers to your questions:

1. Device: I am using a laptop. The exact model is: HP Pavilion Gaming Laptop 15-dk1xxx.

2. Graphics Driver Version: 31.0.101.2135

3. Display Driver Uninstaller (DDU): I have not used DDU yet. If needed, I can try this method after your confirmation.

4. Application Loading Time: Other applications open normally without delay. The issue happens only with the Intel Graphics Command Center.

5. Recent System Changes: No major changes. Windows updates are up to date, and no recent hardware or driver changes apart from regular updates.

TXT (SSU report) file has been sent to support.

Thanks.

[DhannielM_Intel · Accepted solution]

Hi Eric110, 

Thank you for providing your answers. Since you haven't tried using DDU yet, let's start with that as part of the troubleshooting process. Keep in mind that your laptop is an Original Equipment Manufacturer (OEM) model. It's best to use the OEM driver rather than Intel's generic driver, as OEM drivers are often customized to work optimally with their specific system devices.

To download the OEM driver, visit the provided link and select "Let HP detect your product." Then, navigate to the Driver-Graphics section and choose the latest Intel Graphics Driver.

Then follow the steps below but once you get to step 3 you'll need to disconnect your laptop from Wi-Fi and/or Ethernet during this process.

1. Download Display Driver Uninstaller (DDU)< software and extract the file.
2. Open DDU ****.exe and run extract program.
3. Reboot into Windows* safe mode. (Refer to Start your PC in safe mode in Windows.)
4. Go to the DDU extract path and double-click the Display Driver Uninstaller.exe to open DDU.
5. Click Close in the Options window.
6. Select device type to GPU and select device to INTEL.
7. Click Clean and restart or Clean and Shutdown depending on your needs
8. Wait the software to finish the process and auto reboot Windows to the normal mode or shutdown.

After installing the graphics driver and the issue still persist please follow this one to get the error log files of Intel Graphics Command Center: 

C:\Users\[USERID]\AppData\Local\Packages\AppUp.IntelGraphicsExperience_8j3eq9eme6ctt\LocalState\Intel\GCC

Note [USERID] is the user account name from Windows.

Attach the log files found in this folder from the day(s) the issue had occurred.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[E110]

Hello,

The DDU method worked successfully!
Intel Graphics Command Center is now functioning properly.

Thank you for your support!

[DhannielM_Intel]

Hi Eric110, 

I'm glad to hear that your issue has been resolved. With that in mind, I will proceed to close this inquiry. If you need any further assistance, please feel free to submit a new question, as this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician