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Intel Graphics Command Center resets color settings

funky1
Beginner
352 Views

the display settings that I choose under the color portion (such as hue, saturation, etc) revert to normal whenever I reboot the computer, or when the screen shuts off (when closing the laptop, etc). For example, if I set saturation to 80, it reverts to 50 whenever I restart. Oddly, when I open the app it still APPEARS that it's on 80, but the saturation has actually been reset. If I move the slider from 80 to either 81 or 79 (or anything really) the colors all of a sudden pop back to where they should be.

 

I have Asus Vivobook Go 15 and MyAsus installed

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funky1
Beginner
297 Views

when i disable Asus optimisation in service the problem is solved but then i cant use my keyboard keys

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JedG_Intel
Moderator
211 Views

Hello Funky1,

 

Thank you for posting at Intel Community Forum.

 

Please be informed that product you are reporting is an OEM original equipment manufacturer device. Kindly take into consideration that our support may be limited since we are not familiar with the technology, settings and customizations that the OEM has designed on your system, However I will do my best to assist you with your concern.

 

Based on the issue that you are experiencing, I'd like to share some recommendations. Please see the steps below.

 

1. Select the Start button, then enter settings. Select Settings > System > Display.

2. Click Windows HD Color setting

3. Turn on Play HDR games and apps.

 

For reference:

The Color of the Screen Changes After the Computer Restarts

 

I hope that the recommendation will help.

 

Best regards,

Jed G.

Intel Customer Support Technician

 

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JedG_Intel
Moderator
130 Views

Hello Funky1,

 

I wanted to check if you had the chance to try the recommendations I shared. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

 

Best regards,

Jed G.

Intel Customer Support Technician


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JedG_Intel
Moderator
108 Views

Hello Funky1,

 

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

 

Best regards,

Jed G.

Intel Customer Support Technician


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