Intel Graphics Driver Issue for Valorant

[Saboteur]

I have installed a game 'Valorant' which used to run fine. Until recently after I had reset the laptop from the setting options.

My game crashes due to a particular DDL.

The event viewer is showing the following:

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Faulting application name: VALORANT-Win64-Shipping.exe, version: 0.0.0.0, time stamp: 0x00000000
Faulting module name: igd10iumd64.dll_unloaded, version: 32.0.101.6790, time stamp: 0x680fb1cb
Exception code: 0xc0000005
Fault offset: 0x0000000000030e80
Faulting process id: 0x1F9C
Faulting application start time: 0x1DC2857E16D3AFA
Faulting application path: C:\Riot Games\VALORANT\live\ShooterGame\Binaries\Win64\VALORANT-Win64-Shipping.exe
Faulting module path: igd10iumd64.dll
Report Id: e2368b73-4f31-4184-84c0-2142449556e5
Faulting package full name:
Faulting package-relative application ID:

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I have used DDU and made a clean install multiple times. The game it work yesterday for a few hours after which it started giving the same error and the game crashes will starting it.

I have checked for all the updates and it is up-to-date.

This is happening frequently. 

[RandyT_Intel]

Hi @Saboteur,

Thank you for posting in the community. To better assist you with your concern, please provide additional information by answering the questions below.

• Please provide the SSU log report and share it here so I can review your system's configuration. 
• Which digital distribution platform did you obtain the game that is experiencing crashing issue? (e.g., Steam, Epic Games Store, GOG, etc.) 
• Are you downloading drivers from Intel directly or using Windows Update/laptop manufacturer?
• Does the crash happen at a specific point (startup, during gameplay, loading screens)?
• Can you generate a detailed crash log report for Valorant by following the steps in this article: Need help? Reporting a bug or issue with Arc GPU? - PLEASE READ THIS FIRST! - Intel Community, This will give us more detailed information about what's happening when the game crashes.
• Can you check Device Manager under "Display adapters" - do you see any error messages, warning signs (yellow triangles), or unknown devices listed there?

I look forward to your response and am committed to resolving your issue promptly. 

Best regards,

Randy T.

Intel Customer Support Technician

[Saboteur]

• Please provide the SSU log report and share it here so I can review your system's configuration. 
  • I have attached the  SSU log report.
• Which digital distribution platform did you obtain the game that is experiencing crashing issue? (e.g., Steam, Epic Games Store, GOG, etc.) 
  • Digital distribution platform of the game is Riot Games.
• Are you downloading drivers from Intel directly or using Windows Update/laptop manufacturer?
  • I have tried downloading drivers from Intel directly as well as using Windows Update/laptop manufacturer. (Still the issue is the same)
• Does the crash happen at a specific point (startup, during gameplay, loading screens)?
  • The games crashes at startup
• Can you generate a detailed crash log report for Valorant by following the steps in this article: 
  • SystemLogs-2025-09-19.zip has the Valorant game log
• Can you check Device Manager under "Display adapters" - do you see any error messages, warning signs (yellow triangles), or unknown devices listed there?
  • There are no warning signs or unknown devices listed in the Display adapters. But in the properties of the 'Intel(R) Iris(R) Xe Graphics', Event shows 'Device not started (igfxn)'
    INFORMATION:

    Device PCI\VEN_8086&DEV_46A6&SUBSYS_1CCC1043&REV_0C\3&11583659&0&10 had a problem starting.

    Driver Name: oem18.inf
    Class GUID: {4d36e968-e325-11ce-bfc1-08002be10318}
    Service: igfxn
    Lower Filters:
    Upper Filters:
    Problem: 0x0
    Problem Status: 0xC00000E5

    (Screen shot is attached)