Intel Graphics Driver Issue for Valorant

Saboteur · ‎09-19-2025

I have installed a game 'Valorant' which used to run fine. Until recently after I had reset the laptop from the setting options.

My game crashes due to a particular DDL.

The event viewer is showing the following:

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Faulting application name: VALORANT-Win64-Shipping.exe, version: 0.0.0.0, time stamp: 0x00000000
Faulting module name: igd10iumd64.dll_unloaded, version: 32.0.101.6790, time stamp: 0x680fb1cb
Exception code: 0xc0000005
Fault offset: 0x0000000000030e80
Faulting process id: 0x1F9C
Faulting application start time: 0x1DC2857E16D3AFA
Faulting application path: C:\Riot Games\VALORANT\live\ShooterGame\Binaries\Win64\VALORANT-Win64-Shipping.exe
Faulting module path: igd10iumd64.dll
Report Id: e2368b73-4f31-4184-84c0-2142449556e5
Faulting package full name:
Faulting package-relative application ID:

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I have used DDU and made a clean install multiple times. The game it work yesterday for a few hours after which it started giving the same error and the game crashes will starting it.

I have checked for all the updates and it is up-to-date.

This is happening frequently.

RandyT_Intel · ‎09-21-2025

Hi @Saboteur,

Thank you for posting in the community. To better assist you with your concern, please provide additional information by answering the questions below.

Please provide the SSU log report and share it here so I can review your system's configuration.
Which digital distribution platform did you obtain the game that is experiencing crashing issue? (e.g., Steam, Epic Games Store, GOG, etc.)
Are you downloading drivers from Intel directly or using Windows Update/laptop manufacturer?
Does the crash happen at a specific point (startup, during gameplay, loading screens)?
Can you generate a detailed crash log report for Valorant by following the steps in this article: Need help? Reporting a bug or issue with Arc GPU? - PLEASE READ THIS FIRST! - Intel Community, This will give us more detailed information about what's happening when the game crashes.
Can you check Device Manager under "Display adapters" - do you see any error messages, warning signs (yellow triangles), or unknown devices listed there?

I look forward to your response and am committed to resolving your issue promptly.

Best regards,

Randy T.

Intel Customer Support Technician

Saboteur · ‎09-22-2025

Please provide the SSU log report and share it here so I can review your system's configuration.
- I have attached the SSU log report.
Which digital distribution platform did you obtain the game that is experiencing crashing issue? (e.g., Steam, Epic Games Store, GOG, etc.)
- Digital distribution platform of the game is Riot Games.
Are you downloading drivers from Intel directly or using Windows Update/laptop manufacturer?
- I have tried downloading drivers from Intel directly as well as using Windows Update/laptop manufacturer. (Still the issue is the same)
Does the crash happen at a specific point (startup, during gameplay, loading screens)?
- The games crashes at startup
Can you generate a detailed crash log report for Valorant by following the steps in this article:
- SystemLogs-2025-09-19.zip has the Valorant game log
Can you check Device Manager under "Display adapters" - do you see any error messages, warning signs (yellow triangles), or unknown devices listed there?
- There are no warning signs or unknown devices listed in the Display adapters. But in the properties of the 'Intel(R) Iris(R) Xe Graphics', Event shows 'Device not started (igfxn)'
  INFORMATION:
  Device PCI\VEN_8086&DEV_46A6&SUBSYS_1CCC1043&REV_0C\3&11583659&0&10 had a problem starting.
  Driver Name: oem18.inf
  Class GUID: {4d36e968-e325-11ce-bfc1-08002be10318}
  Service: igfxn
  Lower Filters:
  Upper Filters:
  Problem: 0x0
  Problem Status: 0xC00000E5
  (Screen shot is attached)

RandyT_Intel · ‎09-22-2025

Hi @Saboteur,

Thank you for providing the necessary information. Based on the SSU log report, I noticed that your current graphics driver version is 32.0.101.6790, which is outdated. The latest version available is 32.0.101.7029, and it appears that previous update attempts may not have been successfully applied.

To ensure a clean installation, we’ll use DDU (Display Driver Uninstaller) and follow a step-by-step process. Please temporarily disable Windows Update during this procedure to avoid interference. You can follow the instructions in Windows* Update Rolling Back Graphics Driver to a Previous Version carefully—especially the part about not selecting "Execute Clean Installation" during the driver setup.

Step-by-Step Instructions:

Download DDU (Display Driver Uninstaller).
Download the latest graphics driver installer: version 32.0.101.7029.
Boot into Windows Safe Mode:
Press Win + R
type, msconfig
1. Go to the Boot tab → check Safe boot with Networking → click Apply and OK.
Run DDU:
1. Select all GPU options.
2. Proceed with the uninstallation.
3. Wait for the system to restart.
Note: If the system doesn’t boot normally, don’t panic. Force restart using the power button.
Once back in Windows:
1. Open Device Manager and confirm the GPU is listed as Microsoft Display Adapter.
Disable Safe Mode via
type, msconfig
1. Go to the Boot tab → Uncheck Safe boot with Networking → click Apply and OK.
2. Restart
Once back in Windows:
Locate and run the graphics driver installer.
1. Follow the on-screen instructions.
2. Do not check the box for “Execute Clean Installation.”
Reboot the system.
After reboot:
1. Verify the driver update in Device Manager and Intel Graphics Software.
2. Launch the game and test for any crashes.

If the issue persists after this process, please let me know. We’ll proceed with Plan B which involved updating BIOS to its latest version., as I suspect this may be a driver conflict caused by the recent system reset.

Thank you for your patience and cooperation. Let me know how it goes or if you need further assistance.

Best regards,

Randy T.

Intel Customer Support Technician