Intel Graphics Software 32.0.101.6972 errors

[troutfisher]

I have encountered the same issue as user LT7879:

Event viewer:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

  <Provider Name="Intel.GraphicsSoftware.App" />

  <EventID Qualifiers="0">189</EventID>

  <Version>0</Version>

  <Level>2</Level>

  <Task>32417</Task>

  <Opcode>0</Opcode>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2025-07-25T07:45:49.3553467Z" />

  <EventRecordID>80300</EventRecordID>

  <Correlation />

  <Execution ProcessID="7388" ThreadID="0" />

  <Channel>Intel Graphics Software</Channel>

  <Computer>Laptop</Computer>

  <Security />

  </System>

 <EventData>

  <Data>{"category":"Igcl","level":"Error","message":"ctlEnumLeds, result=1073741834"}</Data>

  </EventData>

  </Event>

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

  <Provider Name="Intel.GraphicsSoftware.App" />

  <EventID Qualifiers="0">190</EventID>

  <Version>0</Version>

  <Level>2</Level>

  <Task>32417</Task>

  <Opcode>0</Opcode>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2025-07-25T07:45:49.3557289Z" />

  <EventRecordID>80301</EventRecordID>

  <Correlation />

  <Execution ProcessID="7388" ThreadID="0" />

  <Channel>Intel Graphics Software</Channel>

  <Computer>Laptop</Computer>

  <Security />

  </System>

<EventData>

  <Data>{"category":"Igcl","level":"Error","message":"3rd Party - IGCL ctlEnumLeds - Exception","parameters":{"result":1073741834}}</Data>

  </EventData>

  </Event>

Before the above error  appears, the following warning is displayed:

"The Intel(R) Graphics System Controller Firmware Interface is being reset."

I have attached the result text file of the execution ofSSU.exe.

Please advise

Thank you

[RandyT_Intel]

Hi @troutfisher,

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

• When did the issue first occur? 
• Have you made any software or hardware changes to the system recently? 
• What troubleshooting steps have you tried so far? 
• Have you previously performed a clean installation of the graphics driver, before using either an older or the latest version? 

I look forward to your response and am committed to resolving your issue promptly. 

Regards,  

Randy T.  

Intel Customer Support Technician  

[troutfisher]

• When did the issue first occur? I don't know for sure but the first occurrence is about 3 weeks ago.
• What troubleshooting steps have you tried so far? I reinstalled the driver Intel Driver, I uninstalled and reinstalled Windows update KB5062660
• Have you previously performed a clean installation of the graphics driver, before using either an older or the latest version? I used the clean installation option once for the reinstallation of the intel driver.

[RandyT_Intel]

Hi @troutfisher,

Please try the following recommendations:

1. Perform a clean installation using DDU – Kindly follow the steps outlined in the article provided.-How to Use the Display Driver Uninstaller (DDU) to Uninstall an...
2. Reinstall the latest driver version 32.0.101.6972 – During the setup process, do not select the clean installation option. Please refer to the related article for guidance.-Windows* Update Rolling Back Graphics Driver to a Previous Version

Let me know how it goes or if you need further assistance.

Regards,  

Randy T.  

Intel Customer Support Technician  

[troutfisher]

Hi Randy,

Thank you for your advice.

I did as you suggested and uninstalled the Display Driver using DDU with Windows in safe mode. Then, in normal mode again I reinstalled the latest version of the driver 32.0.101.6972. But the error messages in the event viewer still show up:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

  <Provider Name="Intel.GraphicsSoftware.App" />

  <EventID Qualifiers="0">186</EventID>

  <Version>0</Version>

  <Level>2</Level>

  <Task>59052</Task>

  <Opcode>0</Opcode>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2025-08-01T05:47:53.3199162Z" />

  <EventRecordID>87278</EventRecordID>

  <Correlation />

  <Execution ProcessID="3080" ThreadID="0" />

  <Channel>Intel Graphics Software</Channel>

  <Computer>Laptop-Silvin</Computer>

  <Security />

  </System>

<EventData>

  <Data>{"category":"Igcl","level":"Error","message":"ctlPciGetState, result=1073741849"}</Data>

  </EventData>

</Event> 

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

  <Provider Name="Intel.GraphicsSoftware.App" />

  <EventID Qualifiers="0">187</EventID>

  <Version>0</Version>

  <Level>2</Level>

  <Task>59052</Task>

  <Opcode>0</Opcode>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2025-08-01T05:47:53.3205586Z" />

  <EventRecordID>87279</EventRecordID>

  <Correlation />

  <Execution ProcessID="3080" ThreadID="0" />

  <Channel>Intel Graphics Software</Channel>

  <Computer>Laptop-Silvin</Computer>

  <Security />

  </System>

<EventData>

  <Data>{"category":"Igcl","level":"Error","message":"3rd Party - IGCL ctlPciGetState - Exception"}</Data>

  </EventData>

  </Event>

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

 <System>

  <Provider Name="Intel.GraphicsSoftware.App" />

  <EventID Qualifiers="0">191</EventID>

  <Version>0</Version>

  <Level>2</Level>

  <Task>59052</Task>

  <Opcode>0</Opcode>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2025-08-01T05:47:53.3233605Z" />

  <EventRecordID>87283</EventRecordID>

  <Correlation />

  <Execution ProcessID="3080" ThreadID="0" />

  <Channel>Intel Graphics Software</Channel>

  <Computer>Laptop-Silvin</Computer>

  <Security />

  </System>

<EventData>

  <Data>{"category":"Igcl","level":"Error","message":"ctlPciGetProperties, result=1073741849"}</Data>

  </EventData>

  </Event>

 

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

  <Provider Name="Intel.GraphicsSoftware.App" />

  <EventID Qualifiers="0">200</EventID>

  <Version>0</Version>

  <Level>2</Level>

  <Task>59052</Task>

  <Opcode>0</Opcode>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2025-08-01T05:47:53.3291932Z" />

  <EventRecordID>87292</EventRecordID>

  <Correlation />

  <Execution ProcessID="3080" ThreadID="0" />

  <Channel>Intel Graphics Software</Channel>

  <Computer>Laptop-Silvin</Computer>

  <Security />

  </System>

<EventData>

  <Data>{"category":"Igcl","level":"Error","message":"ctlEnumLeds, result=1073741834"}</Data>

  </EventData>

  </Event>

[troutfisher · Accepted solution]

Hi Randy,

I rebooted the pc again and now the error messages are gone! Thank you for your advice.

Best Regards

[RandyT_Intel]

Hi @troutfisher,

Glad to hear the issue is resolved!

As this case is now closed, this thread will no longer be monitored. If you encounter any issues in the future, please feel free to submit a new support ticket.

Thank you!

Regards,  

Randy T.  

Intel Customer Support Technician