Severe Graphics Issues in game "Endzone 2" with Intel Iris Xe Graphic 32.0.101.6129

[francoblas123]

When attempting to play "Endzone 2"  with the Intel Iris Xe Graphics driver installed on my system, the game's visuals display incorrect colors and severe visual artifacts. Specifically, elements such as trees, which should be their normal color, appear pink and with abnormal movements, and the grass, which should be green, appears white and pink (see attached image/video). There is a widespread distortion in the color palette and the appearance of graphical elements.

Critical Finding: I have performed a crucial test: if I uninstall the Intel Iris Xe Graphics driver and allow the game to run with the "Microsoft Basic Display Adapter" (the generic Windows driver), the game's image looks perfect, sharp, and with correct colors, without any of the distortions mentioned above. However, in this configuration, performance is extremely slow and the game is unplayable (frequently crashes). This confirms that the visual problem (incorrect colors and artifacts) is directly introduced by the Intel driver, and is not an issue with the game's settings or corrupted game files.

System Configuration:

• Processor: 13th Gen Intel(R) Core(TM) i7-1355U (12 CPUs), ~1.7GHz

• Graphics Card: Intel(R) Iris(R) Xe Graphics

• Intel Graphics Driver Version: 32.0.101.6129

• Operating System: Windows 11 Home 64-bit (10.0, Build 26100)

• RAM: 16GB

• System Model: LENOVO 82X8

Troubleshooting Steps Attempted (unsuccessful):

1. Clean installation of Intel Iris Xe Graphics driver to the latest available version from Intel's official website.

2. Verification and adjustment of in-game settings:

   • Resolution set to 1920x1200 (native monitor resolution).

   • Render Scale adjusted to 100%.

   • Disabling all post-processing effects (Depth of Field, Motion Blur, Chromatic Aberration, etc.).

3. Attempted to force DirectX 11 using the -force-d3d11 argument in the game's shortcut.

4. Attempted to force DirectX 11 by adding the -force-d3d11 line to the game's boot.config file.

5. Tested with different game versions (including v1.0.9336.24144).

[DeancR_Intel]

Hi francoblas123,

Thank you for reaching out and providing detailed information about the graphics issues you're experiencing with "Endzone 2" on your Intel Iris Xe Graphics.

I noticed that the graphics driver version currently installed on your system, 32.0.101.6129, is outdated. To address this issue, I recommend performing a clean installation of the latest Intel Iris Xe Graphics driver, version 32.0.101.6972. You can download it from the following link: Intel Arc & Iris Xe Graphics Windows Driver. A clean installation can help ensure that no remnants of previous drivers are causing conflicts.

If the clean installation does not resolve the issue, I suggest using Display Driver Uninstaller (DDU) to completely remove any remnants of previous drivers before reinstalling the latest version. You can download DDU from the following link: DDU Download. This can help eliminate any potential conflicts that might be affecting the graphics performance.

If you prefer a faster communication method, please let me know if a phone call would be more convenient for you. I am available to discuss this issue at your earliest convenience and provide further assistance.

Thank you for your patience and cooperation. Please let me know if you have any other questions or need additional support.

Best regards, 

Dean R. 

Intel Customer Support Technician 

[DeancR_Intel]

Hi francoblas123,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know. 

Best regards, 

Dean R. 

Intel Customer Support Technician

[DeancR_Intel]

Hi francoblas123,

As you have been unresponsive, I will proceed to close this thread. If you wish to continue the discussion or need further assistance, please feel free to create a new thread. This will help us provide focused support and ensure your concerns are addressed effectively. 

Best regards, 

Dean R. 

Intel Customer Support Technician