Intel Graphics Software doesn't recognize my Iris Xe graphics

[Stal]

The GPU tuning software doesn't recognize my i5-1155G7 integrated GPU and says my hardware isn't suitable for the Video category options.

I'm sure it's a bug/error as I could custom these options the first time I run my laptop

Acer Aspire A315-58. Now I don't have access to various settings I find useful or important.

I tried even updating drivers, different versions. My basic (OEM) driver *.1404 returns error, which causes Graphics Software deny access to anything, but Troubleshoot/Support section.

I wanted to tinker with games profiling (High Performance/Power Saving) to make Medal of Honor: Airborne run properly with launcher/configuration app (I could still play the game, just had to delete setup file.)

In the worst scenario I'll just factory reset my laptop, as I think it needs cleaning too.

[PatrickV_Intel]

Hi Stal,

Please be informed that product you are reporting is an OEM original equipment manufacturer device. Kindly take into consideration that our support may be limited since we are not familiar with the technology, settings and customizations that the OEM has designed on your system, However I will do my best to assist you with your concern.

To assist us in investigating the issue, please provide the following details:

• When did the issue started to occur?
• What other troubleshooting steps that you tried so far?
• Have you used Display Driver Uninstaller (DDU) to completely remove all residual drivers and installed a new one?
• May I know what exact Graphics Driver Versions you installed?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you. 

Best regards,

Patrick V.

Intel Customer Support Technician

[JedG_Intel]

Hello Stal,

I wanted to check if you had the chance to review the questions we posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Stal,

We have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician