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Intel Graphics Software freezes when changing "scaling mode" in Windows 10 22H2

frmwrk1730
Beginner
493 Views

In Windows 10 22H2, which is officially supported by the driver, the entire intel graphics software application just freezes when changing the Scaling Mode setting.

 

It changes properly on Windows 11.

 

After it freezes, it doesn't open again unless forcibly ended in task manager. When reopening it, the setting doesn't change to what was selected when it froze, so it's impossible to change the setting.

 

This is using the latest version of the driver, but I also tried many older versions and they all exhibit the same issue.

 

A video showing the issue is attached.

 

Steps to reproduce:

1. Attempt to change the scaling mode settings in intel graphics software

2. Observe how the application freezes and stops working

 

ssu.txt is attached

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5 Replies
Mike_Intel
Moderator
430 Views

Hello frmwrk1730,


Thank you for posting in Intel community Forum.


For me to further check this, please help provide the following details:


  1. When did you purchase your system?
  2. What is the brand and model of your system?
  3. Was it working fine before?
  4. Did you change any settings before the issue started?
  5. Just to check, this is working fine with Windows 11?


If you have questions, please let us know. Thank you.


Best regards,

Michael L.

Intel Customer Support Technician


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DevMo
Beginner
415 Views

Hello, I am also having this issue with my brand new intel arc b580, I have not been able to verify if this issue has occurred on other driver revisions or other intel graphics cards.

Any time I try to change the "scaling mode" or "scaling method"  option, first the screen goes black for about 2-3 seconds, and then the Intel Graphics Software application completely freezes, it cannot be closed from the tab or from the taskbar, as well as the pop up icon from the arrow in Windows 10, it has to be killed with Task Manager. 

My PC:

Processor AMD Ryzen 7 5700X3D 8-Core Processor 3.00 GHz
Installed RAM 16.0 GB
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Asrock Intel Arc B580 Steel Legend 

Windows 10 Pro Version 10.0.19045 Build 19045

Intel Driver Version: 32.0.101.6257

 

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jackharvest
Beginner
370 Views

Same here. Intel Arc B580. Windows 10 22H2, latest updates.

 

Scaling Mode being moved to GPU Scaling = 1-2 second blip of black, then its stuck like this:

jackharvest_0-1737436907757.png

 

Interestingly, I get the same results when changing the bit-range from 10 to 8 (but that one actually successfully changes to 8, despite the intel graphics software app completely freezing up).

 

My PC:

Processor AMD Ryzen 7 8845HS w/ Radeon 780M Graphics 3.80 GHz
Installed RAM 48.0 GB (46.8 GB usable)
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Asrock Intel Arc B580 Challenger

Windows 10 Pro Version 10.0.19045 Build 19045

Intel Driver Version: 32.0.101.6257

 

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Mike_Intel
Moderator
310 Views

Hello frmwrk1730,

 

I hope this message finds you well. 


Were you able to check the previous post?


Please let us know if you still need assistance.


@jackharvest and @DevMo

If you need assistance, please create a new thread for us to assist you on your own thread and gather the details of your systems.


Best regards,

Michael L.

Intel Customer Support Technician


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Mike_Intel
Moderator
204 Views

Hello frmwrk1730,

 

I hope you are having a good day.


I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 


Thank you and have a great day. 

 

Best regards,

Michael L.

Intel Customer Support Technician


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