Intel HD 4000 No Display after loading Windows 7

[idata]

I have a new build. Its a 3770k with an Asrock Fatal1ty Professional and 16Gb of Mushkin memory.

The computer has been working great all week. Then all of a sudden today after switching my display via a button on the front from VGA to DVI between my old rig and my new rig the screen no longer displays on my new rig. I also have 2 keyboards on my desk and may have hit a hot key and changed something, I'm not sure.

I have tried Windows Key + P to change to projection mode and get nothing.

After rebooting the screen works until after the windows 7 loading icon disapears then the screen goes into power save mode.

When booting into safemode the screen works fine.

When changing the resolution and then booting back out of safemode the screen does not load.

When deleting the Intel HD 4000 driver and restarting then the screen will load.

After reinstalling the Intel HD 4000 Driver the screen nolonger loads.

I don't know why its doing this but I am no longer able to use the HD 4000 with my intel driver installed. Which renders onboard video pretty much useless for anything but basic functions.

I have tried deleting and reinstalling the driver and also the monitor and its driver as well.

Nothing seems to work.

Is there some kind of keyboard shortcut to change display ports? I'm currently on HDMI and my board has both HDMI and displayport. I have no way to test if its working with the display port. Also I am using an HDMI to DVI cable already.

This is just really odd seeing how everything was working preffectly fine then all of a sudden, nothing just blank.

I can hear the computer load, even the sound. I can even type and login, but I'm unable to see anything.

Also I have tried to set onboard video as default in my bios and still nothing will load as long as the Intel HD4000 driver is installed.

I have tried two different drivers versions, they both do the same thing.

Any suggestions would be greatfull thanks.

[idata]

As there is no update from intel should we create a new thread here?

I have just built a new pc - i5-3570K processor on a MSI Z77A-G43 Motherboard due to my old AMD Motherboard dying. I didn't want to spend too much so am continuing to use my perfectly good ViewSonic Monitor - VG2030wm (using my well established DVI cable).

I get exactly the problem described above. When I install the Intel HD 4000 drivers, it starts windows and then the monitor goes to sleep with no signal. When I install the Standard VGA graphics driver all is well ... except even when I try to play solitair it has no hardware acceleration - and my overall Windows Experience Index is 1!!!!

7.6 for processor, 7.9 for primary HDD (its an SDD) - but 1 for graphics and gaming graphics.

I don't want a graphics card - because of cost, and also heat - I have a quiet machine for the time being.

I don't want to buy a new monitor either - there is no guarantee that it would work anyway.

I will give it till next week then open a new thread as this doesn't seem to be getting any attention from Intel.

[idata]

Duncster,

one of the issues seems to be the intel driver defaults back to using the standard VGA port. It also might be possible that the counterpart to the VGA port (from the BIOS point of view) is another digital port of your motherboard; you may need an adapter like HDMI to DVI or displayport to DVI to be able to try that.

Intels non responsiveness here is pretty disappointing as is the entire situation. With these MBs in production since more than 3 month it is unbelievable that these sort of problems still exist (making it worse - not to say these were acceptable at the beginning). Feels like being back in Windows 95 times. Flickering displays, unability to identify and properly persist the monitor configuration (icon placement mess ups again and again), lack of properly implemented multi monitor support (it seems I can get two displays to work but not three - even though the MB has 4!! ports and the chipset spec says max 3 monitors).

This level of quality issues is totally unacceptable for a productivity tool a PC ought to be. I'll probably return the entire product as I can not afford to waste all the time debugging what should be a standard industry solution.

Anyways: good luck!

Theo

[idata]

Intel please, it has been 4 months now...

[idata]

I have ordered an HDMI to DVI cable - £2.99 from Amazon.co.uk so we will see if this works - a shot (almost) to nothing. I will let you know how it goes.

With regard to the driver reverting - it didn't but when I encountered the problem, I rebooted into safe mode - the monitor works. I then used device manager to remove the intel driver (can't believe I am typing this - it is Intel and Win 7 for gods sake - not leading edge really) and it works (except it doesn't really does it) .....

Should get the cable over the weekend so will try and update you all.

[idata]

Hello,

i have a new PC GA-Z68X-UD3H-B3(rev. 1.3) with i7-3770 and W7pro 64bit with driver 8.15.0010.2696 was installed.1st i only used Fujitsu P27T-6 IPS connected via DisplayPort. Everything worked fine.Then i installed Display Driver, connected my Samsung XL24 to the DVI prort and configured a Desktop Left XL24 (DVI) and Right (main) P27T-6.BIOS output and Windows Loading screen now only apears on DVI port and Output to P27T-6 (DisplayPort) after Windows booted apears only if P27T-6 was switched on before PC switched on.Then i installed driver 8.15.10.2761 and it worked PC switched on both monitors OFF and switched on P27T-6 (DisplayPort) after windows booted up.Yesterday i switched on that Monitor too early the Monitor was not detected, very littel part of the Left upper desktop was displayed and after switching on XL24 (DVI) and restarting PC no signal came out of the DisplayPort anymore.After several restarts of the PC witch bot Monitors switched off it worked again and main screen was back on Left Monitor P27T-6 (DisplayPort) which was switched on after Windows was up.This is was i discovedr so far.

thank you

Claudio

[idata]

I'm having the same problem but have found a temporary solution.

Motherboard: Intel DH77DF

CPU: I7 3770S

OS: Windows 7 64 bit

After installing any of Intels drivers I get a black screen after the windows 7 splash. I used the DVI port. Now I bought a HDMI to DVI converter and tried the HDMI port. That helped! But now it's clear that the drivers switch port from DVI to HDMI after splash screen. This only happens after installing the Intel drivers.

Right now I'm ok in Windows but I have to change port to see bios boot and splash!

[idata]

Well, at least the cable wasn't very expensive. I have now got HDMI to DVI working and exactly the same problem - goes to Windows and monitor goes to standby.

You have to laugh when trying to play spider solitair and it tells me the hardware isn't sufficient!

Intel - this is a farce. I am really concerned that the lack of competition from AMD will mean you become even less caring.

GET THIS FIXED NOW!

[idata]

Well I just bought my z77 ASRock board and have this issue as well. Funky thing is that when I RDP to the machine, reinstall the driver (any of the versions including the Win8) it brings the screen up. Then I log off the RDP, and log in the machine directly. Reboot or sleep and BAM! its back. I thought this was a hardware issue but it is for sure driver. What makes me the most upset is that this thread is this long and this old.

Too late Intel, I have lost faith and I will NEVER buy another one of your branded products again. This is asinine that a problem like this could exist on your flagship HD video driver, much less for this long. I bought this board and this proc. specifically to run integrated HDMI video. I will now have to invest in a discrete GPU just to get what I should already have. Using a DVI to HDMI adapter is unacceptable as I get no sound that way. VGA - same issue. The simple fact is that Intel has dropped the ball, and they don't care because they have the market share. I guess its off to AMD I go - not as good of CPU performance but by FAR better GPU... and they release drivers every month!

Bye Bye Intel!

Message was edited by Mr.D.: Please see post below for more updates regarding this...

[idata]

Same problem here on an ASUS U47A laptop. Really is ridiculous that Intel still has managed to sort this out.

[idata]

I solved this issue--well, at least fixed the issue for myself. My issue was occurring after purchasing an ASUS U47A laptop, and performing a clean install on a new SSD. Once, I installed Intel HD Graphics the issue described in this thread occurred. After attempting the suggestions in this thread to no avail, I decided to copy the driver file from the originally installed HDD. After copying it over and pointing Windows to the correct location, the driver installed correctly, and my issue has been alleviated.

The driver I've had success with: 8.15.10.2618

Hopefully, this is helpful.

[idata]

If only that were the case for me

I have tried that version of the driver, installed with the setup, pointing windows to that location only, installing from a different HDD, from a different computer across the network, etc... no joy.

I am glad this worked for you! Please report back if anything changes...

[idata]

I have the same problem. Black screen on reboot or cold boot. This happens most of the time, but 1/5 times it will boot properly. I can RDP into the machine which leads me to believe that the HD4000 is not detecting my monitor. I generally power it down with the case power button (click once, and it shuts down Windows safely), and restart the machine until it boots up properly. Luckily this is a work machine and stays on 24/7. I have tried various driver versions, and am currently running Intel's latest.

i5 3570k

Asus P8H77-I

Dell U2412m monitor using DVI port.

[ROBERT_U_Intel]

Thanks all for your information regarding this issue. We are working to resolve the issue and will post an update as soon as we have a resolution.

[idata]

Robert,

While I am glad to see you back after nearly 2 months on this thread, you have nothing more to offer other than "wait longer"? I would be more than happy to provide your with all the details that you need to help resolve this. I find it disconcerting that its happening at all, much less for so long. While I understand drivers are quite complex and that there are possibly million of combinations of processors, motherboards and displays - this shouldnt take this long, and being left in the dark for months only confirms what I have said here and in another related /thread/30997 thread that you either dont care, or have Bob from Accounting doing your driver development work.

To catch you up on some things that I have done, but didnt post because I honestly thought there would be no response:

*I have tried every version of the driver, from the one that came on the CD thru the beta Win8 = same result

*I have tried to update my .inf to the version you suggested, but the link is broken. updated to the one provided my my MB manufacture, which is .19 rather than .20 . I did find a .21 somewhere out there, but it wont update my system.

*I am using ONLY HDMI. I do not have an analogue monitor to test with. I assume this is all a digital issue since others are having the same problem on the HDMI and DVI ports, but when connected to VGA, all is well.

*If I RDP, then re-install the driver, the display shows up. I can then choose NOT to reboot, log of the RDP and log on locally, and have the system up and running. Of course the next time I have to reboot, its back to the black screen.

Again, the link you provided is broken. Have a new link, maybe some beta drivers for the .inf? I'll take what I can get. My mouse is hovering over the buy button at newegg right now on a video card to get the functionality that I should have had with this setup right out of the box.

Again, my system is at your disposal for testing and information gathering if you need it. I'll do everything up to re-installing Windows. MS can be blamed for a lot of things.. this ain't one of 'em.

I look forward to a timely reply Robert.

[ROBERT_U_Intel]

We have posted a test driver for this issue. This is a test driver only and is being posted specifically for validation of blank screen issue discussed in this thread.

For the 32 bit version test driver - http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=21839 http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=21839

For the 64 bit version test driver - http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=21840 http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=21840

Thank you for your patience with this issue and we look forward to your feedback on the test driver.

[idata]

Thank you Robert for the timely reply.

I can report that this did NOT fix my system. I tried installing it over the top of the Win8 beta drivers, and when that failed to fix the issue, I uninstalled the device from device manager, selecting the option to delete the driver software, rebooted with generic VGA driver, then tried to install this driver, and still a black screen after the Win7 splash screen.

I do have something of note to add though. I am not sure if its coincidence or what, however, the behaviour where the screen pops up when I reinstall thru RDP, the screen actully pops up when it changes from video to audio driver installation. Again, not sure if its coincidence, but thought you might care to know.

Again, thank you for the quick reply. I am glad to see that this is still getting some attention. And again, my system is at your disposal for testing...

[idata]

OK - so I need to take a step back here and re-evaluate a few things:

First: A previous poster in this thread - PAUL - suggested that this is a hardware issue. Specifically, the processor. I dismissed this at first because I didn't understand how hardware could be faulty AND driver dependent. He has done some to explain that, and I have also talked with an EE/CS friend who works for a university and he thinks that the idea of this being caused by a bad processor is well within the realm of possibility. So, I was wrong in my assumption that this could not be hardware, and I was wrong because of a lack of understanding.

Second: I forwarded this theory onto Robert_U, the gentleman from Intel that has been responding to this thread, and he has agreed to look at the hardware itself. I'll be sending the proc back to their labs so that they can get a better idea of the issue. Robert_U and his team have responded in a first class way, and have restored my faith in Intel as a company, and in their support structure. Most of the time, people only bitch and moan on these forums. Few take the time to give credit where credit is due - well credit is due here to Robert_U and his team. With their help, hopefully this issue can be fixed.

Lessons Learned:

Don't make assumptions, especially when you don't know all the information you need to know. I made this mistake and I will eat my humble pie with the best of 'em.

Don't throw money at the problem. If I were to just RMA this part thru my original vendor, or even thru Intel, it'd be dropped off in the recycle bin, without any chance to FIX the issue. I took a little bit of time, talked with a few people, listened to others and am now on the path to getting not only a replacement proc, but a chance to get this problem fixed.

Do provide as much information and cooperation as you can to those who are trying to help you. It makes their job easier, and increases their desire to WANT to help you.

I hope this helps some of you. Thanks again to Robert_U and PAUL for their information and their help. I'll keep this post updated with any information I get regarding this issue.

[idata]

Hi Robert and Mr.d

I absolutely agree with Mr,d 's comments - thanks for helping so quickly. I am happy to add to the momentum and do any testing required to help fix this.

Unfortunately, I can confirm I downloaded the 64bit version of the drivers and it didn't resolve it.

I will try the 32bit over the weekend just in case (no harm I guess?).

I won't sent the processor back at this stage but am keen to know if this is found to be the issue.

Keep up the good work both!

[idata]

I've been following this thread (and others on the same subject) for a while and seem to have fixed the issue on my system by following some of the steps mentioned earlier by some guy I don't remember. Anyway, thanks man, you're best!

I will just tell what gear I have and what worked for me, this might help other people and/or Intel support to fix the issue. I have an Asus P8Z77-V DeLuxe motherboard with only a DisplayPort and an HDMI video output (no DVI or RGB). Then I have an old monitor (Samsung SyncMaster 193P) with DVI and RGB so I had to use some sort of converter. I use an HDMI-to-DVI converter.

I do not care to update the monitor just yet, I am using the machine as a virtual server host and I am rarely at the console. It runs Windows 7 x64.

The driver I had both trouble and success with is the 5/24/2012 one, inappropriately named Win7_64_152612 since it is not version 8.15.10.2612 but rather 8.15.10.2761 once unpacked and installed. This is just the latests driver publicly advertised on the Intel driver support site for Windows 7 x64.

I did two things to make it work so I am not absolutely sure what did the trick but I am pretty sure it had to do with disconnecting the cable (at the computer side, including converter). I also removed some registry keys but when I checked, the uninstaller seemed to have done a pretty good job of cleaning things up itself, all I did was remove some empty keys:

HKEY_LOCAL_MACHINE/Software/Intel/Display

HKEY_CURRENT_User/Software/Intel/Display

So, here's what I did step by step.,

Using Remote Desktop, I deinstalled the driver from Device Manager including driver files.

I disconnected the video cable and converter.

I rebooted the machine.

Again logged in through remote desktop. Now the device was recognized as HD 4000 but an exclamation mark was showing, Windows was unable to find a driver by itself which was just what I wanted.

I ran Win7_64_152612.exe. At this time all other chipset drivers were already (still) in place, I did not mess with those. The installer completed without issues.

I rebooted as suggested.

Once the system was all started up, I connected the video cable again and I got a picture. The driver was up and running, I updated the Windows Experience Index and got 6.6 for both graphics and gaming graphics which doesn't seem shabby at all for an integrated chipset.

I rebooted and ... I still had a picture. It seems to be fixed for me now.

Then again I have been reading posts of people who weren't so lucky after rebooting, even reports of random drop-outs further down the road. So I am not holding my hopes up too high yet and I am keeping my fingers crossed (no, not really, just as a matter of speech).

I hope this helps.

[idata]

I have tried the same steps as everyone else, and I am still getting a black screen intermittently using the beta drivers mentioned by Robert_U.

[idata]

Yup. I have tried every combination that I can think of. I spent hours just dealing with 6 different driver versions, 2 .inf versions, and various methouds of removing, wiping, reinstalling, installing, uninstalling, etc. I think PAUL sensed my despair and that is why he reached out to me with the suggestion of this being hardware. I'm getting my replacement processor tonight. Hopefully all will go well. Regardless - I'll post the results here.