Intel HD 4000 No Display after loading Windows 7

[idata]

I have a new build. Its a 3770k with an Asrock Fatal1ty Professional and 16Gb of Mushkin memory.

The computer has been working great all week. Then all of a sudden today after switching my display via a button on the front from VGA to DVI between my old rig and my new rig the screen no longer displays on my new rig. I also have 2 keyboards on my desk and may have hit a hot key and changed something, I'm not sure.

I have tried Windows Key + P to change to projection mode and get nothing.

After rebooting the screen works until after the windows 7 loading icon disapears then the screen goes into power save mode.

When booting into safemode the screen works fine.

When changing the resolution and then booting back out of safemode the screen does not load.

When deleting the Intel HD 4000 driver and restarting then the screen will load.

After reinstalling the Intel HD 4000 Driver the screen nolonger loads.

I don't know why its doing this but I am no longer able to use the HD 4000 with my intel driver installed. Which renders onboard video pretty much useless for anything but basic functions.

I have tried deleting and reinstalling the driver and also the monitor and its driver as well.

Nothing seems to work.

Is there some kind of keyboard shortcut to change display ports? I'm currently on HDMI and my board has both HDMI and displayport. I have no way to test if its working with the display port. Also I am using an HDMI to DVI cable already.

This is just really odd seeing how everything was working preffectly fine then all of a sudden, nothing just blank.

I can hear the computer load, even the sound. I can even type and login, but I'm unable to see anything.

Also I have tried to set onboard video as default in my bios and still nothing will load as long as the Intel HD4000 driver is installed.

I have tried two different drivers versions, they both do the same thing.

Any suggestions would be greatfull thanks.

[idata]

Thank you Mantis for this tuto! It's perfect and, indeed, it almost solves this problem. So glory to you and all the forumers who shared the problems and their own solutions.

But still a big shame on Intel and its inactivity...

Hope Mantis' post will help many people!

[idata]

I'm having the same problem with ASUS P8Z77-V LK motherboard and i5-3570K processor.

I tried the above solution but am having trouble getting it to run in task scheduler. The command runs fine in a command prompt (screen blanks, then comes back)

To troubleshoot, I placed the command in a command file and redirected output to a text file like this:

c:\devcon\devcon.exe restart *DEV_0162 > c:\devcon\last_run.txt

When it runs in task scheduler, this is the output from last_run.txt:

PCI\VEN_8086&DEV_0162&SUBSYS_84CA1043&REV_09\3&11583659&0&10: Restart failed

No matching devices found.

I checked "run with highest privileges" and set the compatibility of devcon.exe to run as admin, but I just can't seem to get it to work. I also tried changing the user in task scheduler to SYSTEM, but it didn't help.

Again, the command runs fine in command prompt, just not from a scheduled task.

Any help is appreciated!

thanks,

Neal

[idata]

It's probably because you didn't check your unique code of your graphic card. For example, for me, it's DEV_0166 and not DEV_0162. So you really need to download the Devcon.exe linked in the Mantis' post and do what he said.

[idata]

No, I did do that. DEV_0162 is correct for my system. As I mentioned, the command does in fact work from the command prompt. It's just not working from a scheduled task.

I used the link he provided to download devcon.exe, and I even then downloaded the WDK and extracted it from there thinking it may be a different version (it wasn't). I tried them both, and the reset worked for both of them from the command prompt, but still not from the scheduled task.

So it has me a bit baffled, but I'm not sure it's worth pursuing to implement what is at best a workaround. Maybe Intel will fix the driver soon. At the moment I'm using the VGA port which works fine, but I'd rather be using the DVI connector of course.

I also have the option of putting in a GT 520 which I picked up at the same time as the board and the processor. But I understand the HD 4000 should be superior to the GT 520.

[CAmes]

Thank you for sharing this. I have Windows 8 and Haswell HD4600 and the same issue. I was able to use your work around after downing the Windows driver dev kit. Thank you Thank you. Intel please fix this its been broken too long.

[idata]

So I got the same problem with HD4000. I have Sony HMZ-T1 hmd and a lcd monitor

connected to the passthrough in the control box of the HMZ-T1, which makes the lcd active

when I switch off HMZ-T1 display. Suddenly one day the lcd remained blank when I switched

off the HMZ-T1 to use the monitor instead. I found this thread and tried what they discuss

in the beginning about deleting registry keys. That didn't do it so I tried killing some processes

in task manager and found that when I kill igfxpers.exe I get image on the monitor, but something is

still wrong. I can't set resolution on monitor to 1920x1200.

So I was happy to find the devcon trick at the end of this thread, but I discovered it doesn't work

in Windows XP. Because XP want to reboot after devcon disable device.

Well, I can soon do devcon (I hope) when I get Windows 8, but we'll see if it works on my setup.

But it seems the error is in igfxpers.exe, don't know if that's been established earlier.

I really hope Intel can resolve this soon!!

[idata]

Got the Problem on Win8

My Setup is an Asus P8Z77-V and the I7 3770K...

Tried so many different drivers and stuff, but it seems that the working drivers for win7 cant be used at win8....

Any Workarounds or solution ideas ?

[idata]

To add another case: I put together a BioStar TZ77XE4 mobo with i5 3570K and 2x4GB DDR3 1600. I have 2 monitors: a "primary" Samsung 2253BW connected via DVI and "secondary" ancient AOC 19" VGA display. When booting, both screens show the logo, etc., but after the OS loads, the DVI screen goes black and the VGA shows its part of the desktop (which doesn't include the Start menu, task bar, etc.).

The first work-around I found was to right-click on the VGA screen and choose: Graphics Options -> Output To -> Extended Desktop -> and toggle the Digital Display + Monitor vs Monitor + Digital Display setting. This activates the DVI screen but moves the Start Menu to the VGA side. Toggling back keeps both screens alive and puts the Start Menu back on my DVI screen. This works fine until the next reboot.

A more permanent fix was to use Device Manager to rollback the HD4000 driver from 9.17.10.2712 provided on the BioStar site to the original 8.15.10.2712 included with the mobo driver CD.

[SIT3]

As others have also noted this problem is not unique to the HD4000, and is affecting other Ivy Bridge CPUs.

I'm having the same issue on an i5 3470, which has HD2500 graphics.

Windows 7 is a no go on DVI and I have resorted to using a single monitor on VGA, which works fine.

My system is:

intel Core i5 3470 CPU

intel DB75EN Mobo

4Gb Kingston HyperX (1600MHz) DDR

intel 520 SSD

Windows 7 Pro 64-bit

I need to order 3 new systems for work, and I'm wondering if I should just get Sandy Bridge or AMD CPUs instead.

[JHaki]

I would like to add a # 4 to the solution/workaround that worked for me.

I have

Asrock Z77 Extreme4 Mobo updated to Beta bios 10/1/12 as instructed by ASROCK support (didn't help)

Crucial Ballistix 16GB (4x 4GB), PC3-12800, DDR3-1600MHz

Adata 128gb SP900 x 2 in Raid 0

Intel Core I7-3770K (Nothing is overclocked for now)

Win7 Pro 64-bit

3 SATA HDD (1 Sata3 3TB WD,2 Sata2 1.5tb Seagate), 2 USB HDD

1 Sata LG Blu-Ray Reader/DVDRW

Corsair CX430 P/S, Cougar Case

I have thoroughly enjoyed this system since building it in September until trying to get DVI port to work with my HD monitor - 24" Auria 1080p. HDMI works fine, VGA works fine. DVI - screen goes black after swirling windows logo.

What I have done to make this work as I have the digital monitor, LCD TV (only monitor has DVI port) and a projector (older with VGA connector) is this:

I don't know why I didn't try this before, I have been monitoring this forum for over a month now, but tonight I used a DVI-D to HDMI adapter and even though it has the same exact pins as the DVI-D cable I was using, it WORKS with any Intel driver I tried. It works with AERO enabled, it works as you would expect any HDMI output to work! Currently using the windows update driver 9.17.10.2867 dated 9/26/12. This may not help if you don't have an HDMI input on your monitor, but maybe this can help Intel (or ASROCK) solve the mystery. Since both my monitors have HDMI this works for me. I realize I can't use all three video outputs at the same time but it saves a lot of plugging and unplugging. And it is a cheap - under $2 solution until Intel gets this working without a workaround.

I just have to add that I am disappointed that this is even an issue, I have used AMD cpus for a long time and I finally put a good chunk of $ into a CPU I expect it to work as advertised. On the other hand, I have been impressed with the 6.7 WEI for 3d and 2d graphics and the BD playback and gaming graphics is very good for onboard.

[idata]

Hi all, hi Robert,

Apparently, there may be several causes for this issue! One of them is Windows Aero!

I had this problem (black screen after logon) both on an Intel* and on an AMD** driven computer. I had both systems working normaly until I installed an older DirectX SDK (from august 2006). After uninstalling the DirectX SDK or disabling Windows Aero (service Designs/Themes), the problem went away on both computers!

* Intel i7-3770K, MSI Z68A-G43 (G3), 16GB (4x4), Win7 Pro 64

** AMD X4 9950, M3A79-T Deluxe, 4GB (2x2), Win7 Ult. 64

[JHaki]

Tried disabling windows aero and went with basic theme, but still no go on my setup with DVI-D output. It is like they got the pinout wrong or forgot to enable a sensing pin or something, because windows 7 doesn't even sense that I plug in the monitor directly to DVI, BUT with the same port and HDMI adapter it senses it fine and makes a sound when it is plugged in. Seems something was lost in translation...

Ok, new development for me, tried using DVI port with my older projector with DVI-I input and it worked with the exact same cable. Windows made a sound and connected to it. SO, it seems something with the monitor I am using, windows puts it to sleep. The monitor is an Auria EQ2367 - manual is here: http://static.highspeedbackbone.net/pdf/EQD_EQ2367_Manual.pdf http://static.highspeedbackbone.net/pdf/EQD_EQ2367_Manual.pdf

It says it has a 24-pin DVI connector. That's all I know - it works at Bios screen, when it gets to windows it is not detected.

[idata]

Hi Robert and hi all,

tried to read over this topic, because my problem experience is:

• os: W7 64
• mobo: Gigabyte B75M-D3H with bios F6 (updated then to F12 according to @digjuv),
• cpu: INTEL Core i5-3450 3.1 GHz 1155
• mem: KINGSTON 8192MB ValueRAM DDR3 1333MHz CL9 KIT KVR1333D3N9K2/8G
• SSD: OCZ 120GB SATA3 2,5" Vertex 3 VTX3-25SAT3-120G
• power: ANTLER 450W PFC
• monitors:

1. Samsung SyncMaster 2693HMwith 1920*1200 resolution
2. Samsung SyncMaster XL2370HD with 1920*1080 fullHD resolution

• cables:

1. DVI-D(single) to DVI-D(single)
2. DVI-D(dual) to HDMI
3. HDMI to DVI-D(dual) (cable 2 reversed)
4. HDMI to HDMI
5. VGA

Monitor 1:

So, with monitor 1 there is no problem. But that is not my monitor, so there is a problem anyway.

Monitor 2:

With monitor 2 and cables 1,3 and even a 8.15.xxxx vga driver (according to @digjuv again) there is black screen instead of the logon screen, after the Windows loads.

With cable 2 there is a pure quality screen.

With cable 4 the resolution does not fit to screen, the edge of the screen, in other words it does not appear.

With cable 5 it works, but that is a vga, so problem is not solved.

Conclusion: it sounds like a new graphics card... (according to @digjuv again)

Bye

[idata]

I ran into the same prob after a couple of hours at 1080p,(i3-3225 giga-h77n) i restarted the comp and my tv would say "no signal" after windows 7 finished booting(hdmi)....just a black screen... I tried going to 8.15 drivers but same thing, new old drivers didn't matter. But one thing i noticed was that my TV (samsung 630) would adjust its resolution to 1024x768.. i believe that was the res or something close to that. But anyways i thought that was strange so had intel drivers install (8.15) and booted into safe mode and set the windows res to 1024x768 and booted into windows normally and it displayed windows!!! So i clicked on the intel display icon in the toolbar and kept raising my resolution higher and high with a couple of restarts at common res's to see if it still booted into windows with loosing the signal. Turned out i made it all the way to 1920x1080.. And its been fine since.. Very strange.. hopefully that works for some of you to. I dont think im going to mess around with installing the new drivers and seeing if it works.. Intel needs to get on this prob big time!! Good luck everyone..

[idata]

Hi all,

I received a new UX31A today from the local warranty provider after i complained about the hdmi didn't worked.

so right after the delivery guy gave me the package i connected the new UB to the MicroHD and it works!

i was told by the warranty service that they ordered a new motherboard...

few days later they told me i'll receive a new one...

i hope intel will find a better solution than replacing complete machines.

[idata]

*** update *** well seems that if i have it plugged into the tv directly it works now but if i put the hdmi into my receiver i get the no display again after win 7 boots up.. It would be nice to have a possible timeline for a driver release. The whole point of intergrated graphics is to use it for a htpc setup and if you cant use the hdmi out it seems pretty pointless.... Big let down.. Seems like the drivers can't detect the monitor device properly so it displays nothing.. but who knows.. Please Intel let us know about beta drivers or the possible month that an updated driver that will fix this issue will be released..

[idata]

WHOA!! read this whole thing and still nothing?!?! really?!?!

Well im using HD 2000 and same exact problem... please hurry and fix... let me know if ya need anything...will just be using this computer without the hd drivers for a while...

[idata]

just to report on my situation. I bought Windows 8 and tried the devcon trick. Nothing happened.

I then got a HDMI to DVI cable and connected my monitor on DVI. Success!!!! I had picture from post to

Windows desktop and was very happy. Today I connected the monitor with HDMI to DVI again but oh nooo,

the monitor only flickers like crazy. If nothing happens with the driver soon I'll have to get a graphics card.

Btw. my situation is not exactly like topic header says. I have picture from Windows 8 welcome and login

screen. Bios and Windows loading screen don't show on my Sony HMZ-T1 hmd.

[idata]

I'm suffering from this issue too; it's annoyed me so much I've signed up here to voice my frustrations.

I have a Asus UX21E zenbook with i5, HD3000 running Windows 7. I couldn't use the HDMI-out to a television from straight out of the box. After 5+ hours of frustration, changing settings and trawling the net I came across this thread which has been the most helpful information so far, anywhere, so thanks to all that have contributed.

I'm far from an IT guru so it's been a frustrating experience for me considering it's a brand new factory-spec computer. I have been able to get the HDMI-out to function by using a work-around, this is what I've done:

- Purchased budget mini-HDMI to HDMI converter

- Plug TV into computer using above adapter and lead, windows start up screen displayed on TV so was obvious to me that the connection was fine,

- After startup screen no output from HDMI no matter what I did

- Downloaded the latest driver from Intel download centre (NOT Asus website, it's incorrect), still no change

- With TV still connected went to device manager, disabled driver, enabled driver and now the output works until the computer is shutdown

Far from ideal but it is working when needed. It's clear to me that this is a common issue to many people, I hope you resolve it soon Intel.

N.B. For what it's worth, my mate with a brand new UX31E hasn't been able to get his HDMI working following what I've done, go figure.

[ROBERT_U_Intel]

@Cameron ,, Take a look at this thread, /message/172505# 172505 http://communities.intel.com/message/172505# 172505 .

More and more evidence is pointing to cables, especially low cost varieties, causing the issue on HDMI. The reason you see POST screens is that not all HDMI pins are active during POST and also POST is low resolution, low bandwidth. Once Windows boots you are now at a high bandwidth connection that poorly designed cables may not be able to handle.

I highly recommend purchasing a high quality cable with no adapters such as the one recommended /message/172510# 172510 here.

[idata]

So how do you explain that with my "low-cost" cable, I can have a full 1920x1200x60 connection with full color panel and the minimal 3ms latency (on that display) ONLY after I disable/enable the driver? Following your point, I should not be able to reach such quality of picture with my "low-cost" cable... but I do...

I'm still really disappointed by this chipset and the news about new generation of processors aggregating all vital components such as usb, audio etc... make me feel really pessimist for the future, knowing that they are not able to make a solid driver for the graphic part and they have 70% of the market...