Intel HD 4000 No Display after loading Windows 7

[idata]

I have a new build. Its a 3770k with an Asrock Fatal1ty Professional and 16Gb of Mushkin memory.

The computer has been working great all week. Then all of a sudden today after switching my display via a button on the front from VGA to DVI between my old rig and my new rig the screen no longer displays on my new rig. I also have 2 keyboards on my desk and may have hit a hot key and changed something, I'm not sure.

I have tried Windows Key + P to change to projection mode and get nothing.

After rebooting the screen works until after the windows 7 loading icon disapears then the screen goes into power save mode.

When booting into safemode the screen works fine.

When changing the resolution and then booting back out of safemode the screen does not load.

When deleting the Intel HD 4000 driver and restarting then the screen will load.

After reinstalling the Intel HD 4000 Driver the screen nolonger loads.

I don't know why its doing this but I am no longer able to use the HD 4000 with my intel driver installed. Which renders onboard video pretty much useless for anything but basic functions.

I have tried deleting and reinstalling the driver and also the monitor and its driver as well.

Nothing seems to work.

Is there some kind of keyboard shortcut to change display ports? I'm currently on HDMI and my board has both HDMI and displayport. I have no way to test if its working with the display port. Also I am using an HDMI to DVI cable already.

This is just really odd seeing how everything was working preffectly fine then all of a sudden, nothing just blank.

I can hear the computer load, even the sound. I can even type and login, but I'm unable to see anything.

Also I have tried to set onboard video as default in my bios and still nothing will load as long as the Intel HD4000 driver is installed.

I have tried two different drivers versions, they both do the same thing.

Any suggestions would be greatfull thanks.

[PIlot]

Just got off a chat support with INTEL. They state they are aware of the problem, and recommend we "check" back on the support site for "future" updates. They claim they are taking this seriously, but since it seems this has been going on for at least 2 years, I find that hard to believe.

Guess the rumours about bad experiences with the INTEL integrated graphics is true.

Looks like I'll have to buy an NVIDIA or ATI or some other card and stick it in the PCI-E slot to get trouble free dual monitor performance. I don't even run games or anything, juts plain old dual monitor stuff, and now I need to spend more money. Hopefully something in the $50 range should be good enough. Just hope the on board graphics does not conflict with the plug in board.

[NICHOLAS_F_Intel]

Hello everyone,

As a general reminder - there are multiple threads on the Communities addressing this issue at present. We have an official thread for this issue as well, located here;

We are not planning on locking these threads, but keep in mind that any/all updates on the issue will be presented at the above thread.

Thank you,

-Nic

[PIlot]

So I solved my problem....................

I went out and dropped $50 on a nice NVIDIA chip set graphics card, installed it, and it worked great from the 1st minute, dual screen, no problems, no STUPID problems like with the the on-board Intel graphics. I even put a spare monitor on the Intel on-board VGA port, with no problems. I did not try the spare Intel DVI port, since it was the main problem with the drivers before.

I now have a 3 monitor system,,,,,,, however

I wish INTEL would have fixed the on-board graphics and their drivers, so I would not have had so much wasted time and money. (I really don't need 3 monitors, but there it is anyway).

I'm afraid I will have to recommend nobody bother buying a motherboard using the built in INTEL graphics, since

they are highly unreliable. INTEL's graphics reputation has been hit several times in the last few years, and now I am a life skeptic of their ability to get it right..... not to mention they cost me an extra $50 and lots of wasted time.

Thanks for the obvious concern about this problem INTEL (NOT) !!!!!!

Peter

[DJaco4]

hi,

i experienced the same problem on my asus ux32vd with win 7 pro ( but i also had the problem running win 8 and ubuntu).

black screen after boot, standby etc instead of login screen. then suspend it and wake up again which shows me the login screen finally.

so in the last week it occured nearly every time. before i tried every possible way to solve it and nothing worked. unfortunately I cannot just turn it off and use the nividia graphic card because they are linked via optimus.

so two days ago i rolled back my drivers and used the oldest intel driver which i could find on the asus support page. and surprisingly it seems to work now. since then i haven't had a single black screen!!!

so here's the version that seems to work for me:

8.15.10.2761 (date: 21.05.2012)

hopefully it stays like this until intel finally finds a solution for this issue! i cannot believe it to be so difficult!!!

dan

[idata]

I am having the same issue

I shut down at night, and every single morning the same thing happens.

Power on....

computer boots fine and I hear the window chime at my login screen....

BUT--the screen is dark "no signal" and the monitor is not "lit" up...not even the power light.

Hard reset..... or sometimes two

computer boots fine and screen appears... everything is 100% fast and perfect.....with the exception that I have to choose "start windows normally" since I did a hard reset.

Is this a known issue?

I don't have ANY problems after I reset.

In other words, because i cannot even see anything NO BIOS, NO POST, NO NOTHING FROM THE MOMENT I POWER ON.....I have no choice but to reset. I am talking about NOTHING -- all the monitor says for a short time is "no signal" ....so I cannot boot anywhere until I see the monitor come on. Once it comes on....everything is perfect.....I can boot into safe or normal or anything i want.

Bios is set to IGFX , 1024 and MAX

I do have a slightly older monitor (5 years) , a viewsonic 22", but why would that be an issue?

I am using the DVI out ot DVI in...I changed cables and it is not the cable

Here is my system:

Gigabyte z77x-UP5 TH (rev 1.0)

core i7 3770k (retail box) NOT OVERCLOCKED

G-SKILL ARES (retail box) 4 X 8GB NOT OVERCLOCKED

2 SSD IN RAID 0

ROSEWILL PLATINUM PS 600 W

HD 4000 INTEGRATED GRAPHICS -- NO DEDICATED CARD

Win 7 64-bit

Basically I have left my whole system stock and I have a good working knowledge of Building systems.

[BSim]

Is this thread dead? Are you still responding Intel? I'd just like to add my interesting experience that demonstrates clearly that Intel's drivers have some *serious* issues with installing invalid DDC timings and screwing up monitor outputs:-

- I bought an Asus P8Z77-M motherboard & i5-3570k CPU and installed it with a discrete AMD 7790 HD graphics card with the monitor hooked up to the discrete card then installed AMD's drivers. Works perfectly.

- Then I enabled dual-monitor & Virtu-MVP support in the BIOS (with the intention of using it in "D-Mode" (GFX card is primary output but Virtu-MVP enables Intel output for QuickSync encoding). Also works perfectly (where Windows 7 uses its own standard "VESA" type driver).

- Then I installed Intel's drivers. Monitor goes dead. Not just on the Intel DVI output - but even on the AMD discrete card DVI output!

It's clear that this ongoing problem has nothing to do with "iffy monitor cables" because they work perfectly well at exactly the same 1920x1080x60Hz frequencies on the same motherboard output without Intel's drivers, not to mention work flawlessly on a multitude of different AMD / nVidia discrete cards + monitor combinations.

Whatever installing Intel's driver does is basically screwing up whatever timing signals Windows 7 sends to the monitor.

[idata]

Same problem here. I brought a new desktop and try to build a new system. As long as I install or accidentally update drivers for HD 4000, my windows 7 black out (DVI no signal on screen).

i5 3570k

motherboard: Asus Maximus V Gene

graphics card: Asus GT 9600 (I have only one monitor and directly connected to this card via DVI)

This problem is Windows 7 is pushing this driver to us as a patch which does not fix the problem at all!! I spend two days to figure out the issue and walk around it! I disabled the adapter now and hope it won't fail again as it had last time which I disabled it too.

What's more, windows 8 will black out when installing the os! This almost leave me no choice of install windows.

I don't expect the driver to be perfect but I wish when it goes wrong, I can have a chance to rollback, like a prompt message box say if this driver does not work the driver will automatically roll back in 30 seconds. Now, when it black out, all I can do is hard reset the PC and maybe re-install the OS.

[idata]

FYI, I tried 64 bit windows only. The order of my installation is,

windows 7 -> intel chipset driver -> intel graphics driver(e.g. Intel_Graphics_V815102712_Win7) -> black screen.

windows 8 -> black screen.

[idata]

Regardin this issue: finally, buying a new HDMI 1.4a cable did the trick! For now..

[NICHOLAS_F_Intel]

Hello everyone,

Just an update on the current situation. As previously stated we are looking for a complete system that is experiencing the issue. This will have to be provided by a user who is experiencing the problem though, since we've purchased exact configurations that were supposed to show the issue, but didn't. More information on this can be found in the following thread, please contribute by providing the requested information! /message/192759# 192759 http://communities.intel.com/message/192759# 192759

Thank you,

-Nic

[idata]

I am wishing this bug a (little late) an Happy Birthday! Maybe Intel can resolve it in the second year of its existence?

(Or it just trails off when new platforms get invented and the ones where it appears get deprecated.)

so long,

disappointed TB.

[pdiac]

Hi,

I have a HP Pavilion Sleekbook 15-b100sq, Intel® CoreTM i3-3227U 1.90GHz, Ivy Bridge, 4GB, 500GB, Intel® HD 4000 Graphics, Windows 7 (64bits). I've tried to install 4-5 versions of HD 4000 drivers (latest was 3165) but I still have the following issues:

- after windows start the image is black and I need to press CTRL-SHIFT-ESC (which is used to open Windows Task manager) to be able to see windows desktop.

- no one of my browsers works: chrome has a black image when I try to open a page, firefox doesn't start and IE send an error.

- when I try to open the display properties, i receive another windows error.

All these issues disappear if instead of Intel HD 4000 driver I use Standard VGA display device.

Please let me know if you find a solution for these issues or you release new drivers to take care of the problems.

Best regards,

Paul

[IAran1]

Hello, I have the same problem now on my HP Sleekbook 14

Processor Type:3rd generation Intel® Core™ i5-3317U ProcessorProcessor Speed:1.70GHz with Turbo Boost Technology up to 2.60GHzMemory (RAM):6GB DDR3 SDRAM (2 DIMM)Hard Drive:500GB 5400RPM hard drive with HP ProtectSmart Hard Drive ProtectionGraphics:Intel® HD graphics 4000 with up to 1664MB total graphics memory

Any working solution?

Thank you so much in advance...