Intel HD 4000 No Display after loading Windows 7

[idata]

I have a new build. Its a 3770k with an Asrock Fatal1ty Professional and 16Gb of Mushkin memory.

The computer has been working great all week. Then all of a sudden today after switching my display via a button on the front from VGA to DVI between my old rig and my new rig the screen no longer displays on my new rig. I also have 2 keyboards on my desk and may have hit a hot key and changed something, I'm not sure.

I have tried Windows Key + P to change to projection mode and get nothing.

After rebooting the screen works until after the windows 7 loading icon disapears then the screen goes into power save mode.

When booting into safemode the screen works fine.

When changing the resolution and then booting back out of safemode the screen does not load.

When deleting the Intel HD 4000 driver and restarting then the screen will load.

After reinstalling the Intel HD 4000 Driver the screen nolonger loads.

I don't know why its doing this but I am no longer able to use the HD 4000 with my intel driver installed. Which renders onboard video pretty much useless for anything but basic functions.

I have tried deleting and reinstalling the driver and also the monitor and its driver as well.

Nothing seems to work.

Is there some kind of keyboard shortcut to change display ports? I'm currently on HDMI and my board has both HDMI and displayport. I have no way to test if its working with the display port. Also I am using an HDMI to DVI cable already.

This is just really odd seeing how everything was working preffectly fine then all of a sudden, nothing just blank.

I can hear the computer load, even the sound. I can even type and login, but I'm unable to see anything.

Also I have tried to set onboard video as default in my bios and still nothing will load as long as the Intel HD4000 driver is installed.

I have tried two different drivers versions, they both do the same thing.

Any suggestions would be greatfull thanks.

[idata]

Having the same problem as so many above -- Intel driver means black screen after Windows boots. Bios shows ok; safe mode is ok; normal Windows ok only after I use safe mode revert to standard vga driver. Everything else seems ok.

This happened with a couple versions of the driver.

The monitor-unplug trick didn't help.

Then, after lots of updates, I switched to a vga cable and the picture came back. Then it stayed back after I went back to HDMI !

Core i5 3570k, asus P8Z77-M, single monitor with HDMI cable. Brand-new build, no fancy utilities or even applications yet; no hardware beside mobo; HD, CPU & cooler, Seasonic ss-560-km psu & a blue-ray player. Bios updated yesterday.

[ROBERT_U_Intel]

Could everyone who is seeing this issue please post the following info:

Make / Model of display

Connection used (HDMI, DVI, DP, etc) that does not work

Also, please post if you are seeing the issue with the 15.28.0.2792 drivers available here:

For x86: http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=21235 Download Center

For x64: http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=21180 Download Center

[idata]

Had problem with NEC 90GX2 Display (old display) and DVI connection. Seems to be fixed by installing monitor driver rather than generic.

[idata]

The Standard HDMI Cable has sufficient bandwidth to transfer 720p/1080i video signals between 720p/1080i rated source and sink (display) devices.

The High Speed HDMI Cable has sufficient bandwidth to transfer 1080p video signals between 1080p rated source and sink (display) devices.

Standard HDMI to DVI Adapter Cable

High Speed HDMI to DVI Adapter Cable

A DVI single link 60-Hz LCD can display a resolution of 1920 x 1200, while a DVI dual link can display a resolution of 2560 x 1600. The dual link DVI pins effectively double the power of transmission and provide an increase of speed and signal quality

For modern high-definition flatpanel monitors, 1080p is a common resolution coming from PC video cards. I wanted to point this out because some people believe the only difference between HDMI and DVI cables is that the HDMI cable will carry the audio signal and DVI does not.

[idata]

Finally got mine to work. Used Davids suggestion of installing monitor driver first (Dell 2407WFP). Its a different monitor than I tried originally but it all works for now (so I really don't know if its the different monitor or installing the driver first that fixed it.) Doesn't matter as I have a working configuration now.

[idata]

Ok, I have just downloaded and installed the Windows 8 driver (http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=21180&lang=eng&wapkw=win8_64_1528 Download Center), which seems to be working!

I am only using one monitor on the VGA output so have not tried the DVI and HDMI ports.

Hopefully this will resolve the issue for anybody else

It would be nice if we had an official solution though.

[idata]

Same here. No Signal at all.

I am trying now for some days, I think I did install Win 7 about eight or more time. I followed all the proposals coming from other threads in this forum.

Monitor: Samsung 2433BW / Shuttle SH67H7 PC / 8GB Kingston Value memory. I am using the DVI port but also tried to connect to my LG TV.

I tried all drivers, even the very new Win8 one.

I don't know what else to do .... I/we need a fix for this issue. Urgently.

What I realized yesterday was, as soon Win7 was installed, I did the Windows Update Service. About 121 Updates were downloaded and installed. After a reboot (not even any chipset or VGA drivers were installed at this time) the same problem was there, no signal and the monitors stays black.

So is this maybe something, someone has an idea?

Also what I am wondering the most is, that Intel sells thousand of this i5 HD 4000 Graphic Processors, why the hack are people not complaining? Or is this just a phenomenon which just 2% of all experiences? And if so, then it seems obvious that the CPU itself has a defect.

cheers

[idata]

I believe it's quite simple. Thousands of sold CPU's. Most are bought as a part of rig which uses some kind of graphics card, so for them problem doesn't exist. Part of others use VGA port anyway - no problem. Part of the rest either speaks some other language, or exchanged cpu for another model at local retailer. Some just don't bother writing, since there are plenty reports anyway, so they just wait for solution.

I don't really believe that those are faulty CPU's, I still think it's driver-system related issue.

The reason You got the problem after performing Windows Update was that Intel HD 4000 graphics driver is one of updates added by win update, so it gets installed and messes up Your display, unless You manually turn it off in Win Updt console.

Maybe will test it on 64-bit XP when I'm back from work. I already know it doesn't work on Windows 8 consumer preview, but hey, it's the same driver as for W7, so why would it?

[idata]

Well i got it fixed after clean-installing win7 and installing the drivers that came with the mobo by meddling with my display cables.

Logged in windows without display and unplugged the cables.Turned display power off and plugged the cables back again.Turned it on and what-do-you-know! i got it to work.

It's been 5 days since i got it working and no hiccups so far. So phil's suggestion did it for me.

This little bugger aside; ivy-bridge has been everything i had hoped for and then some.(ok maybe it's a tad too hot for my tastes ).

[idata]

Thanks Alastis,

I will try it again tonight, although I tried this approach from Phil already.

Actually what do you mean my logging in into Windows? You mean simply booting Windows or did you set a passowrd?

I will also try some other cables tonight, Maybe the devil is in the details, however the frustration is so high already and considering the time aspects, somtimes I really think why am I still dealing with such pain.

cheers

[idata]

After the swirly logo thing i typed in the password i had set (i heard the sound of windows accepting the password so i knew i was in my desktop) and then i started working with the cables.

It really is frustrating. It's like you don't have the igpu really if you use the windows generic drivers.

Hope you all fix it!

[ROBERT_U_Intel]

After installing Windows 7 and before installing the Intel HD graphics driver, are you installing the Intel Chipset Device Software? It is available here, http://downloadmirror.intel.com/20906/eng/INF_allOS_9.3.0.1020_PV.exe http://downloadmirror.intel.com/20906/eng/INF_allOS_9.3.0.1020_PV.exe

Please install it, reboot, then try to install the Intel HD Graphics driver.

[idata]

at all: 

I finally had success this evening. It is probably not a solution which fits for everyone, however I wanted to share with you guys. That´s what I did:

- changed the DVI-DVI in a HDMI to DVI adapter cable (HDMI out, DVI Monitor in)

- new install Win7 Home premium

- installed the Monitor driver

- unpacked the Win 8 HD 4000 driver (win8_64_1528) into a seperate folder (I did not execute the setup program)

- went to the Device Manager, right click on VGA card and pointed Win7 to the folder I mentioned a step above

- install of the HD 4000 drivers

- before Win7 asked me to reboot, I unplugged the HDMI cable und turned the monitor off

- reboot (wait 1 min)

- plug the HDMI cable in and turn Monitor on

This helped to get rid of the problem.

After that procedure, I installed the Intel INF chipset driver 9.3.0.1020

For now it´s stable.

Hope you all will fix it.

cheers

[idata]

Hi, I have followed these steps, and have had no luck. Basically the dvi signal of my monitor works fine when I install windows, but any time after I install the Intel HD graphics drivers the screen goes black after the loading windows animation. If I plug a vga cable in the screen works. If I disable the driver and enable it within device manager then I will get full functionality of the intel drivers and output to both dvi and vga. Unfortunately this is not a solution for me as I need the VGA output for a projector and I don't want to have to turn the projector on to do this procedure.

I am running a Eizo flexscan s1921 monitor

An Asus P8-H61m pro motherboard, and a celeron G540

Initially I used the intel drivers that came with my motherboard, then used the updated ones through windows update, and finally tried the new win 8 ones referenced here, all with the same negative result

I have loaded this with a clean install of Win 7 - and every time I have experienced the same result. A black screen after the windows loading animation. The monitor works fine on other systems, and fine on this system before the intel driver install, and even after I disable and re-enable the drivers. But everytime I reboot it's back to square one.

I think I've tried every idea on these boards with no luck. Is there any chance intel will address whis issue?

[idata]

Hi,

sorry to hear that it did not work for you.

However I really recommend to replace the DVI-DVI cable with a DVI-HDMI cable.

I also was under the impression that the DVI channel works great, unless I was surprised that it finally worked with the other cable (DVI-HDMI). I am assuming you have a HDMI output at your Motherboard.

Give it a try, maybe again following the steps I mentioned, I think you can get such a cable pretty cheap at Amazon (Amazon basics) or maye even you can lend one from someone (that's what I did).

Hope you'll get it fixed.

cheers

[Steve_Lionel]

I have been using an HDMI to DVI cable and have had no success. My motherboard doesn't have a VGA output, just HDMI and DisplayPort. I had already tried installing the updated INF files before installing the driver, without success. I tried two different monitors.

Really, the cable type should not matter. Electrically, HDMI is the same as DVI-D.

[idata]

All right, I did not get this in your last post.

Yes you are right, it's electically the same, however well it worked for me. Maybe the drivers interpretate the Monitor as an HDTV or whatever and therefore shuts down the DVI port.

Also what I saw once when I had those DVI problems, I plugged in my 42" LG TV and I got a picture. It just worked once. Maybe you can test this just to get more information what's actually going on.

I think as soon the HD 4000 knows where to point the signal you are all set. As soon this is once messed up, you can't roll it back. Therefore my assumption is that it is important that even after the first reboot you unplugg the montior.

But well, all what I am writing here is based on my own experiences and technically not grounded/proofed.

[idata]

You are a genius. After beating my head against a wall for the best part of a week not knowing how to fix this I went back over your post and tried re-installing windows, and then letting it restart after installing the Intel hd drivers - but before it restarted I unplugged the monitor from the AC and the dvi socket. Then once it had rebooted I plugged the dvi in and then the AC to the monitor. Bingo - picture, that stayed after I rebooted. No more black screen of sadness. As you have said, once it detects something awry with the setup it's very hard to get it back.

I only went to all the trouble of re-installing because before this I tried plugging another monitor I borrowed (dell 2007fp) into the dvi and it worked, so I knew that there was nothing wrong with the dvi cable or the dvi output. I Think you have a better handle on why this is happening than me, but I'm just glad to have it solved. Now I can have DVI on my monitor running at 1280x1024, and the desktop extended to the projector plugged into the VGA at 1024x768. Couldn't do that with the standard windows vga driver.

Thanks again.

[idata]

Hi clemf,

wow, that's awesome ... I am glad this solution worked well for you also!

take care ...

[idata]

I have the same problem. Screen goes black after Windows 7 x64 splash screen. I can't see my name to login.

I have tried installing the chipset device software and then the windows 8 driver recommended here. It does not fix it. My machine is a Shuttle SH67H3 w/ i7-3770K, Win 7 x64, DVI cable, Dell 2001FP monitor.

[idata]

Robert,

This thread says closed but it seems without a final fix so I am adding here rather than starting a new thread.

I have exactly the same problems as mentioned here - on a Gigabyte Z77X-UD3H Motherboard / i7-3770S / 32GB RAM, trying to use the integrated 4000 graphics digital ports (HDMI and DVI for now) to support multiple monitors when the system reverts to use the 15pin DSUB VGA output only.

- installed fresh WIN7 (ultimate) with a single DVI-D (Dell 2405FPW) monitor

- after driver update including activation of the intel graphics driver the system reverts back to the VGA (DSUB) output

- no change when installing the WIN8 driver as suggestion before here

- tried both the DVI and HDMI (w/ HDMI->DVI adapter) port, unable to activate as second monitor

- did install the intel inf files from the above link

- tried both gigabyte delivered drivers and intel originals (same results, seem identical anyhow).

ONLY immediately after updating the intel graphics driver I can get either digital port (DVI/HDMI) to activate as a second display - actually it becomes primary at the native max resolution of the monitor - and the VGA monitor becomes secondary with the desktop being extended here. The install then offers/demands a restart. If I refuse I can use both displays - if I reboot the system is not persisting the configuration and reboots back into VGA only display.

Thanks ahead for any help!

br

Theo

I checked a bit more today and I suspect the issue to be related to the driver being unable to read EDID from the second monitor (same type) at least in some timing dependend way. During the setup process two digitally attached (one on HDMI-DVI adapter, one straight DVI) are correctly identified and can then be used (Also the VGA port display is no longer needed). I can also store that setup using the intel tool as a profile. During boot however the display goes back to single monitor configuration on the HDMI port. I am then unable to restore the previously saved dual monitor profile - only rerunning teh setup will work.&# 13; &# 13; So my theory is that there is a difference between the boot code and teh setup code, because the setup code is actually able to correctly determine the # 2 (identical) monitor.&# 13; &# 13; Hope that helps?&# 13;