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Intel HD 4000 & BSOD with Windows 10 build 1803

idata
Employee
4,365 Views

Since I've update my windows 10 to the latest build (1803) when I go on Netflix or Amazon Video my PC crashes with a BSOD with the following error:

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System's dump:

On Sun 20/05/2018 21:14:28 your computer crashed or a problem was reported

 

crash dump file: C:\Windows\Minidump\052018-11953-01.dmp

 

This was probably caused by the following module: http://www.google.com/search?q=ntoskrnl.exe ntoskrnl.exe (nt+0x197670)

 

Bugcheck code: 0x50 (0xFFFFD489D6E00000, 0x11, 0xFFFFD489D6E00000, 0xC)

 

Error: http://www.google.com/search?q=MSDN+bugcheck+PAGE_FAULT_IN_NONPAGED_AREA PAGE_FAULT_IN_NONPAGED_AREA

 

file path: C:\Windows\system32\ntoskrnl.exe

 

product: http://www.google.com/search?q=Microsoft%C2%AE%20Windows%C2%AE%20Operating%20System Microsoft® Windows® Operating System

 

company: http://www.google.com/search?q=Microsoft%20Corporation Microsoft Corporation

 

description: NT Kernel & System

 

Bug check description: This indicates that invalid system memory has been referenced.

 

This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.

 

The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

 

 

 

On Sun 20/05/2018 21:14:28 your computer crashed or a problem was reported

 

crash dump file: C:\Windows\MEMORY.DMP

 

This was probably caused by the following module: http://www.google.com/search?q=igdkmd64.sys igdkmd64.sys (igdkmd64+0xA1AA)

 

Bugcheck code: 0x50 (0xFFFFD489D6E00000, 0x11, 0xFFFFD489D6E00000, 0xC)

 

Error: http://www.google.com/search?q=MSDN+bugcheck+PAGE_FAULT_IN_NONPAGED_AREA PAGE_FAULT_IN_NONPAGED_AREA

 

file path: C:\Windows\system32\drivers\igdkmd64.sys

 

product: http://www.google.com/search?q=Intel%20HD%20Graphics%20Drivers%20for%20Windows%208(R) Intel HD Graphics Drivers for Windows 8(R)

 

company: http://www.google.com/search?q=Intel%20Corporation Intel Corporation

 

description: Intel Graphics Kernel Mode Driver

 

Bug check description: This indicates that invalid system memory has been referenced.

 

This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.

 

A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: igdkmd64.sys (Intel Graphics Kernel Mode Driver, Intel Corporation).

 

Google query: http://www.google.com/search?q=igdkmd64.sys+Intel%20Corporation+PAGE_FAULT_IN_NONPAGED_AREA igdkmd64.sys Intel Corporation PAGE_FAULT_IN_NONPAGED_AREA

 

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Please could u update the drivers? I've seen that I'm not the only one to get a BSOD.

The drivers are update.

Thanks for ur help and sorry for my bad english ❤️

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4 Replies
MM9
Beginner
2,564 Views

Please update 3 generation hd 4000

Drivers Version: 15.33.46.4885

does not turn off and does not create a shortcut to the desktop panel on the desktop

idata
Employee
2,564 Views

Hope they will update it

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idata
Employee
2,564 Views

Hello cas_vis95 and Mleczkowy356,

 

 

Thank you for joining the Intel Community Support.

 

 

An updated Intel® graphics driver is not required on legacy platforms (e.g. 5th Generation and older) for the new Microsoft Windows 10® April update (2018). The existing Windows 10 ® graphics drivers will continue to work with the April update. However, if there are any new issues caused by the Windows 10 April update on legacy platforms, our recommendation is to revert back to the previous Windows 10 version. For the best experience with the latest features introduced with the update, we suggest upgrading the platform with a minimum of 6th Generation processors or better.

 

 

Wanner G.
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idata
Employee
2,564 Views

I've fixed the problem by disabling the fast boot and disable the services of the Nvidia programs. Idk how but I have not the problem anymore.

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