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Intel HD 4600 Graphics Skype and VLC crash driver

Peter_K_5
Beginner
1,273 Views

System Setup Information:
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System Used: ASUS N551JX
CPU SKU: i7-4720HQ
GPU SKU: Intel HD 4600 Graphics
Processor Line: HQ
System BIOS Version: 207
CMOS settings:
Graphics Driver Version: Intel® Beta Graphics Driver for Windows* 7/8.1/10 [15.40]
Version: Beta 15.40.20.4404 (Latest) (stable has same issue)
GOP/VBIOS Version:
Operating System: Windows 10 Pro
OS Version: v1511 build 10586.164
API:
Occurs on non-Intel GPUs?:

Steps to Reproduce:
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1. Skype video call anyone using skype latest version 7.22(or any).
2. Move window around after video call connected (minimise / fullscreen) or just wait until there is a lot of movement in video it crashes.
3. Graphics driver freezes repeatedly("Display driver stopped responding and has recovered")
4. Graphics driver crashes after many freezes (skype has has been blocked from accessing graphics hardware)
5. Skype video is goes blank and loading sign appears in place of video.

Expected Results: Skype should not crash when in a video call.
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Actual Results: Skype crashes display driver and video call goes blank
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Additional Information: Graphics driver crashes when playing a video in VLC, putting to sleep and waking up from sleep.
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Michael_C_Intel2
Employee
1,273 Views

Hi Peter,

You need to go to the Intel customor cupport community: https://communities.intel.com/community/tech

You can report your issue and get support in the Graphics forum.  This forum is devoted to game developers working on Intel Graphics.

-Michael

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