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Intel HD 620 and HDR Support on Windows

idata
Community Manager
10,761 Views

Hello, I have a ZOTAC ZBOX-CI547 (i5-7200U & HD 620) that is connected to a Samsung UE55MU7005 (UHD HDR TV). I have latest Windows insider preview (17666) and latest Intel graphic drivers (24.20.100.6025). Also, I have a high quality HDMI 2.0b Cable and UHD Color option activated on my Samsung TV. The issue is that DxDiag is not detecting my monitor as an Advanced Color capable so HDR option is not available.

Where is the issue?? What can I try now?

Thanks for your support in advance!

In here my DxDiag information:

------------------

System Information

------------------

Time of this report: 5/22/2018, 21:15:03

Machine name: DESKTOP-TKVVT4M

Machine Id: {E9A5E159-AFBC-4530-AAF0-62809AA83911}

Operating System: Windows 10 Pro Insider Preview 64-bit (10.0, Build 17666) (17666.rs_prerelease.180504-1501)

Language: Spanish (Regional Setting: Spanish)

System Manufacturer: ZOTAC

System Model: ZBOX-CI527/CI547

BIOS: BIOS Date: 04/25/17 09:03:32 Ver: 05.0000C (type: BIOS)

Processor: Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz (4 CPUs), ~2.7GHz

Memory: 16384MB RAM

Available OS Memory: 16306MB RAM

Page File: 2769MB used, 15969MB available

Windows Dir: C:\WINDOWS

DirectX Version: DirectX 12

DX Setup Parameters: Not found

User DPI Setting: 192 DPI (200 percent)

System DPI Setting: 288 DPI (300 percent)

DWM DPI Scaling: Enabled

Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported

DxDiag Version: 10.00.17666.1000 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics 620

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Type: Full Device (POST)

Device Key: Enum\PCI\VEN_8086&DEV_5916&SUBSYS_00008086&REV_02

Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem

Driver Problem Code: Unknown

<p style="font-family: intel-clear, arial, helvetica, 'helvetica neue', verd...
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25 Replies
idata
Community Manager
2,029 Views

Thank you very much for sharing your issue with the Intel Communities Team, JaimeFdezCaro. I will be more than glad to assist you.

 

 

There is a newer driver version available for your system. Click https://downloadmirror.intel.com/27803/a08/win64_24.20.100.6094.zip here to download the 6094 drivers version and then, to complete the installation, please follow this guide: https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html

 

Please be aware that the driver I am sharing with you is a generic driver from Intel® and some features of it might not be available for your machine, we always recommend verifying if there is any update with the manufacturer of the computer. Nevertheless, we can try to perform this troubleshooting step.

 

 

Furthermore, in the following link, you can find the requirements of the system for it to be capable of using HDR. Please make sure your system has installed what is listed on the table of page 13: https://www.intel.com/content/dam/support/us/en/documents/graphics/HDR_Intel_Graphics_TechWhitePaper... https://www.intel.com/content/dam/support/us/en/documents/graphics/HDR_Intel_Graphics_TechWhitePaper...

 

 

Additionally, please verify with https://www.zotac.com/ir/support ZOTAC Support if this unit has an HDMI* 2.0 port. Their webpage does not specify this.

 

 

 

Antony S.

 

idata
Community Manager
2,029 Views

Thanks for your support Antony,

- Updated to new 6094 Driver... issue is still there!

- Regarding ZOTAC support:

- According to product brochure (also confirmed by their tech support) is HDMI 2.0 http://hkftp.zotac.com/External/ZBOX/C-series/CI547nano/Brochure/ZBOX-CI547NANO_Brochure.pdf http://hkftp.zotac.com/External/ZBOX/C-series/CI547nano/Brochure/ZBOX-CI547NANO_Brochure.pdf

- In relation with TechWhitePaper (focused on HDR Local content to make it easier):

- my BIOS has Intel ME 11.6 (is recommended 11.7 or newer), is this really a must for HDR or is because of Spectre?

- I need to found to Intel SGX

- I need confirmation also from ZOTAC regarding LSPCon. Is a way to check it manually?

Can I upgrade manually Intel ME and SGX and do not wait for a BIOS release?

Best regards

idata
Community Manager
2,029 Views

Thank you very much for your reply and the information provided, JaimeFdezCaro.

 

 

In this case, the only way to verify how the LSPCon chip works or if it is one is getting a confirmation from the mainboard manufacturer.

 

In addition, here is the link for the Intel® Management Engine: https://www.zotac.com/download/mediadrivers/mb/download/86L97/me_sw.zip https://www.zotac.com/download/mediadrivers/mb/download/86L97/me_sw.zip

 

To get the Intel® SGX it will be better to request this to Zotac* since there is not available on their download webpage: https://www.zotac.com/ro/files/download/by_product?p_nid=646086&driver_type=235&os=981 https://www.zotac.com/ro/files/download/by_product?p_nid=646086&driver_type=235&os=981

 

 

 

Antony S.
idata
Community Manager
2,029 Views

Thanks Antony for your support,

I am still waiting an answer from Zotac support team regarding LSPCon chip.

In relation with Intel Management Engine, that one on Zotac server is old (11.6) but I figure out how to install 11.7; Unfortunately problem was not solved, so I tried with latest version 1811.12.0.1115, also on this case, problem was not solved.

But I have a doubt regarding this Intel Management Engine... according HDR whitepaper you shared with me, what is requested is 11.7 (and above) Intel Management Engine FIRMWARE...

So, how this software is related? Because I checked my BIOS after updating to latest version and it keeps Intel ME FW 11.6

Is there a way to update Intel ME FW manually to 11.7 or 1811.12?

In the other hand, Intel SGX is also a Firmware not a Software to update in Windows, right?

Best regards!

idata
Community Manager
2,029 Views

intel_corpRonald_Intel friendly reminder!

idata
Community Manager
2,029 Views

Thank you for your response, JaimeFdezCaro.

 

 

Allow me to mention that the only Intel® Management Engine update you should install on your system, is the one provided by Zotac* and not 3rd party ones. Furthermore, the Intel® SGX can be updated through Windows*.

 

If your manufacturer does not provide these updates, the system might not be validated for HDR.

 

 

 

Antony S.
idata
Community Manager
2,029 Views

Hello, JaimeFdezCaro.

 

 

I would like to know if you could contact Zotac* and the results.

 

Antony S.

idata
Community Manager
2,029 Views

Hello Antony,

This is the latest answer I have from them:

-------------------------------------------------

[1] HDMI 2.0 ?

 

Yes, this ZBOX is claiming to be HDMI 2.0.

 

However, certain low level features under the HDMI 2.0 spec, Eg, HDCP 2.2 (High Definition Content Protection Version 2.2) is not yet realized at the HDMI output.

 

We are working with intel on how this can be fix.

 

 

[2] HDR (High Dynamic Range) ?

 

The intel Kabylake Class Processor Graphic (HD Graphic 620 / 630) are supposed to be capable of HDR (High Dynamic Range).

 

But the information and the low level chipset Firmware provided by intel, at the time when the ZBOX was designed at early 2017, were not yet capable of HDR.

 

We are working with intel on how this can be achieve, via Firmware Update / BIOS Update, or whatever changes.

 

 

[3] Intel ME (Management Engine Code) Version ?

 

This is a "must change" area, not only for the targeted HDMI output functions, but also compulsory for fixing the intel Security / Vulnerability issue.

 

"ME update" for this ZBOX is on the software engineer's job list, hopefully, new BIOS will be released with update ME soon.

 

 

[4] Intel Security Guard Extensions (Intel SGX) ?

 

Yes, SGX is already supported on the current shipment BIOS.

 

SGX is a CMOS selection item, under the CPU settings (Default = Disabled), this can be change to Enable in the CMOS Setup.

 

SGX Runtime Library Package (software driver) is available for public download from the internet.

 

 

[5] LSPCon support (for HDMI 2.0a) ?

 

This is not relavent on the ZBOX-CI547.

 

Unlike the Intel's NUC (Mini PC), the ZBOX-CI547 use some other components at the HDMI output circuitry.

 

"LSPCon Firmware Update" is not applicable, and not relavent, for the ZBOX-CI547.

 

 

I expect, all above questions are aiming at the target : to play 4K UltraHD Bluray Movie Disk on the ZBOX.

 

This is exactly the same target that our Design Team is now working hard to achieve.

 

 

Will keep you informed, when we come up with a definite progress.

 

-------------------------------------------------

Thanks for your interest, I will keep this post updated with latest Zotac updates and progress.

Best regards

idata
Community Manager
2,029 Views

Thank you for that information, JaimeFdezCaro.

 

 

By checking the responses from Zotac*, it seems that currently, the unit does not support HDR. Is there any other update from them?

 

 

 

Antony S.
idata
Community Manager
2,029 Views

Unfortunately I didn´t get any updates from them yet... but I will keep this post updates as soon as I got it.

Best regards

idata
Community Manager
2,029 Views

Hi, I had a new answer from Zotac (but I couldn´t make it work... yet!)

*****************************************************************************************************************

Update BIOS to achieve HDCP2.2 ------->

[1] BIOS for Passive Cooling --- CI527 (i3 CPU), CI547 (i5 CPU) :

http://support.pcpartner.com/support/temp/BIOS_B331_(Kabylake_Core_i3_i5_ZBOX_NANO_Passive_Cooling)_...

[2] BIOS for Cooling Fan version ---- MI527 (i3 CPU), MI547 (i5 CPU) :

http://support.pcpartner.com/support/temp/BIOS_B331_(Kabylake_Core_i3_i5_ZBOX_NANO)_MI527_MI547_2K18...

[3] BIOS for Cooling Fan version ---- MI561 (i7 CPU) :

http://support.pcpartner.com/support/temp/BIOS_B331_(Kabylake_Core_i7_ZBOX_NANO)_MI561_2K180626.zip

The intel ME Security / Vulnerability / Spectre patch are also implemented on these BIOS.

These BIOS had passed our internal validation test, and will become the next mass production (shipment) BIOS for these ZBOX.

HDR is achieve by a "Firmware Update" at the LSPCON (DP to HDMI Bridge).

Here is the link to get the ZIP file for the Firmware Update : DP to HDMI Bridge LSPCON (newest Firmware Version = 0x24)

http://support.pcpartner.com/support/temp/DP_to_HDMI_Bridge_Firmware_Update_(0x24).zip

See the txt file (in the ZIP), with the screen photos, on how to apply the Firmware Update.

*** HDR (High Dynamic Range) shall be available after applied this Firmware Update.

This Firmware Update tool is suitable for the ZBOX(s) :

- CI527 / CI547 / MI527 /MI547 / MI561 (NANO)

- MI552 / MI572

- CI549 / MI549 (NANO)

- MI640 / MI660 (NANO)

*****************************************************************************************************************

As I said, I couldn´t make it work yet. I applied new BIOS containing INTEL ME FW 11.8.50.3425, and also LSPCON FW Update (0x24) but unfortunately issue still persists.

- Windows are not showing me option to activate HDR

- DxDiag says that:

* Monitor Capabilities: HDR Supported (BT2020RGB BT2020YCC Eotf2084Supported )

* Advanced Color: Not Supported

* HDR Support: Not Supported

Main issue I think is related with Advanced Color features in Windows/DxDiag/Intel Drivers/etc --> I have Deep Color function active on my Samsung HDR TV so issue is not in here! (no problems with PS4 Pro so far either).

According Intel HDR Whitepaper now I should be compatible with Local HDR Video Files & HDR Windows Content:

https://www.intel.com/content/dam/support/us/en/documents/graphics/HDR_Intel_Graphics_TechWhitePaper... https://www.intel.com/content/dam/support/us/en/documents/graphics/HDR_Intel_Graphics_TechWhitePaper...

- 7th Gen Intel processor with Intel HD 620

- Windows 10 RS4

- Intel ME FW 11.8.50

- Intel SGX (unknown but supposed latest version)

- Intel Graphics Driver 24.20.100

- LSPCon FW 0x24 (HDR capable)

Any ideas?

Thanks for your support!

idata
Community Manager
2,029 Views
idata
Community Manager
2,029 Views

As I said, that is the version I had installed.

Can you please elevate this issue?

Zotac has already done everything stated on Intel HDR Whitepaper and Issue still persists.

Thanks

idata
Community Manager
2,029 Views

Thank you for your input, JaimeFdezCaro.

 

 

In this case, I will try to replicate the issue that you are facing, for me to do so, please provide me with the information requested in the following link: /thread/77761 https://communities.intel.com/thread/77761

 

 

 

Antony S.
idata
Community Manager
2,029 Views

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

HDR and WCG cannot be activated on Windows HD Color menú

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")<p> 

Always (100%): X

Often (51-99%):

Sporadic (20-50%):

Very Sporadic (<20%):

Hardware (HW)

Brand and Model of the system.

Zotac ci547-nano

Hybrid or switchable graphics system?

 

ie Does it have AMD or NV graphics too?

No. Only integrated graphics (Intel HD 620)

Make and model of any Displays that are used to see the issue (see note2 below). 

LFP = Local Flat Panel (Laptop panel)

 

EFP = External Flat Pa...
idata
Community Manager
2,029 Views

Thank you for your input, JaimeFdezCaro.

 

 

As previously mentioned, I will run some tests at our labs using this information. I will be back to you as soon as possible.

 

 

 

Antony S.
idata
Community Manager
2,029 Views

Hello Antony,

Any progress and feedback on this?

I am attaching you a screen capture from "Cyberlink Ultra HD Blu-Ray Advisor" diagnosis tool to detect UHD HDR Bluray compatibility for your system:

https://www.cyberlink.com/prog/bd-support/diagnosis.do

It´s in Spanish but I think is easy to get, I will translate issues.

The point is, I am having three issues being reported:

- Intel SGX technology (CPU/Motherboard) -- Not Available --> I have it enabled on BIOS as 'Software Controlled'. I read that maybe I need to put it as 'Enabled' in BIOS to get a PASS in this Test. I will try it today. Then I will have to re-install drivers, according to what I read.

- HDCP 2.2 (GPU/Screen) -- Not Available --> My computer is HDCP 2.2 capable and also my Samsung UHD HDR TV; I don´t know where is the issue in here. I´ve bought another HDMI certified cable from a different vendor just to check. I read that this HDCP 2.2 sometimes files because of a wrong handshaking between devices... even they support it! As always Consumers suffering the anti-piracy 'useless' methods...

- No UHD-BD unit --> No issues in here, I really do not have this unit.

Regards

idata
Community Manager
2,029 Views

Thank you for your patience, JaimeFdezCaro.

 

 

I have run some tests at our labs using an https://ark.intel.com/products/95066/Intel-NUC-Kit-NUC7i3BNH Intel® NUC7i3BNH which has an Intel® HD Graphics 620 controller. By using an HDMI* 2.0 to HDMI* 2.0 cable, latest Intel® HD Graphics 620 graphics drivers (6194) and set a resolution of 3840x2160@60Hz, I was able to set HDR through Windows*.

 

The graphics controller is capable of achieving the configuration that you are looking for. Please make sure your Zotac* unit has HDMI* 2.0a and meets the requirements as per the HDR whitepaper attached previously on this thread.

 

 

 

Antony S.
idata
Community Manager
2,029 Views

Thanks for your answer but unfortunately I cannot get any usefull information from it. Which screen did you use? Which firmware had it? Which Windows 10 build? Which MEI Driver and Firmware? Which Intel SGX? Which LSPCON Chipset & FW version? Which HDMI Cable? That´s all my variables, That´s all the info I am handling at this point...

As I already said, my Zotac is fulfiling HDR whitepaper.

I think there are some issues between my TV and Intel Drivers&Windows10 as you can see on attached image from Cyberlink tool.

Please make sure you (Intel) maintain that document updated because I am totally sure there are some incompatibilities along Windows builds, Intel Graphics Drivers, Intel MEI Driver, Intel ME Firmware, Intel SGX version, Display LSPCON firmware and so...!

I can assure you my hardware is fulfilling HDR requirements. But Software, Firmware, Bios, and OS is a total mess handling it!

idata
Community Manager
1,076 Views

Thank you for your prompt response, JaimeFdezCaro.

 

 

Here is the system information of the unit I used:Below, I have attached a DxDiag* Report and, an Intel® HD Graphics Report.

 

 

I would like to mention as well that the HDR whitepaper document is updated. Additionally, Zotac* is not very specific on the HDMI* 2.0a support. I would suggest to double check that.

 

As previously mentioned, the Intel® HD Graphics 620 controller supports the configuration you are looking to achieve. There might be a hardware limitation.

 

 

 

Antony S.
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