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UJais
Beginner
1,927 Views

Intel HD 620 screen flickering issue.

I am using Windows 10x64 (1809) on GPT-UEFI.

the intel graphic 620 vs. is 23.20.16.4973

and I tried many solution but still facing the issue and it is as soon as I enable the driver and in every screen (not on particular app but everytime).

Only thing I can do is to disable the driver but I cant use dublicate screen and cant even adjust my screen brightness I switched to basic adapter driver but not able to change screen brightness and dublicate screen but no flickering.

Please help me with the solution ASAP, it will be very helpful.

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8 Replies
Leonardo_C_Intel
Moderator
405 Views

Hello UJais Thank you for posting in the Intel Community. • Have tried completing the Intel® HD graphics driver update to an newer version? Reference link: https://downloadcenter.intel.com/download/28445/Intel-Graphics-Driver-for-Windows-10?product=96551. • What is the brand and model of your system? • Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility • Steps to save the report: 1- Run the utility. 2- Click on “Scan” to get the scanned system. 3- Once the scan is complete click on “next”. 4- Use the “save” option, save the report to your desktop. 5- To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box. Hope this helps. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation
UJais
Beginner
405 Views

Thanks for reply,

I tried it before but still flickering. I installed it again via your link for the driver but the problem continues and I attached the txt file from SSU.

Leonardo_C_Intel
Moderator
405 Views

Hello UJais Thank you for the information. Have you test following the steps on the Intel® Driver & Support Assistant FAQ in specific the following questions: • Does the issue start happening after the Windows® 10 update? • What changes were made prior to this behavior? • Have you tired the graphics driver provided by the Original Equipment Manufacturer (OEM)? Reference link: https://pcsupport.lenovo.com/cr/en/products/laptops-and-netbooks/thinkpad-edge-laptops/thinkpad-e470.... In case you have any problem with the installation of the drivers we recommend contacting the OEM. Hope this helps. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation
Leonardo_C_Intel
Moderator
405 Views

Hello UJais I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation
UJais
Beginner
405 Views

Yes, I need further assistance as the issue is not resolved yet. This happens after Windows 10 update and I tried driver from OEM i.e. lenovo support site but nothing works please help me solving this issue as its a major problem for me and for my work.

Leonardo_C_Intel
Moderator
405 Views

Hello UJais Thank you for the information. Is the system BIOS up to date? Reference link (https://pcsupport.lenovo.com/cr/en/products/laptops-and-netbooks/thinkpad-edge-laptops/thinkpad-e470...) If it possible on the system can you tried to disable the discrete video controller on the system BIOS and test if the same behavior happens? NOTE: in order to perform BIOS updates or changing settings we recommend contacting the Lenovo support for assistance (https://pcsupport.lenovo.com/cr/en/products/laptops-and-netbooks/thinkpad-edge-laptops/thinkpad-e470...) Hope this helps. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation
Leonardo_C_Intel
Moderator
405 Views

Hello UJais I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation
Leonardo_C_Intel
Moderator
405 Views

Hello UJais I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation
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